VITALIJUS BUTKUS

• Communicated with co-workers and managers to coordinate tasks
• Handled equipment, chemicals and materials with caution
• Maintained high standard of service and delivered exceptional customer service, upholding brand standards
• Responded promptly to resident requests for additional amenities and services
• Kept lob and entrance areas clean and organised to create welcoming first impression for guests
• Welcomed residents in friendly, professional manner

• Managed guest satisfaction in an intimate setting, ensuring each guest received personalized service in a 5-star hotel with 88 rooms, fostering repeat visits through exceptional attention to detail.
• Performed corridor checks and noise patrols, creating a peaceful environment and maintaining the hotel’s luxury standards.
• Successfully managed all guest inquiries and concerns during the night shift, delivering prompt, courteous, and professional service.
• Facilitated smooth shift handovers, ensuring accurate communication of important information to the day shift team.
• Prepared the hotel for the morning shift, supporting multiple departments with seamless transitions, ensuring readiness for busy operations.
• Played a key role in front desk operations, including guest check-ins, check-outs, and providing room keys, ensuring high levels of guest satisfaction.
• Monitored security by screening visitor IDs and performing routine checks, maintaining a safe environment for both guests and staff.
• Delivered professional administrative support, including handling messages, recording guest requests, and ensuring the smooth running of operations.
• Used OPERA system effectively for guest reservations, inquiries, and administrative tasks, contributing to the efficient operation of hotel systems.
• Represented the hotel’s luxury standards through exemplary guest interactions and a polished, professional demeanor.

As the Night Supervisor in a luxury boutique hotel with 88 rooms and 5 floors, I acted as the hotel's main point of contact and representative during the night shift. Working alongside a single Night Receptionist, I took on the duties of managing all hotel operations, ensuring a seamless experience for guests, and maintaining high service standards in the absence of the day management team.

Key responsibilities:

• Supervised night operations and ensured that all guest services were delivered efficiently, maintaining the hotel’s high standards of luxury service.
• Managed guest check-ins, check-outs, and inquiries, ensuring smooth, efficient processes and providing personalized service to each guest.
• Led the night shift as the hotel's primary representative, overseeing all aspects of the operation and ensuring the property was run effectively in the absence of a daytime management team.
• Took full responsibility for hotel security, conducting regular patrols, monitoring access control, and ensuring guest safety in the absence of a dedicated security team.
• Acted as the first point of contact for any emergency situations, such as medical emergencies or security concerns, managing the situation until resolution.
• When necessary, handled maintenance issues directly or arranged for emergency repairs, ensuring that guests’ comfort was never compromised due to lack of staff or resources.
• Coordinated with the Night Receptionist to ensure effective communication across all hotel departments, acting as a liaison for both guests and staff.
• Addressed guest complaints and concerns, ensuring a prompt resolution while maintaining the hotel's reputation for excellent customer service.
• Managed administrative duties, such as preparing reports, logging overnight activities, and ensuring that important information was communicated clearly during shift handovers.
• Handled cash transactions, billing issues, and petty cash, ensuring accuracy and transparency in all financial matters during the night shift.
• Supported the maintenance of hotel cleanliness, ensuring that public spaces, the reception area, and guest rooms met the hotel’s impeccable cleanliness standards.
• Took an active role in upselling hotel services, rooms, and amenities, increasing revenue while ensuring guests had a complete and enjoyable experience.
• Conducted regular property checks to ensure all systems were functioning correctly, troubleshooting any issues or ensuring that urgent repairs were addressed.
• Represented the hotel’s values during night operations, ensuring all staff interactions with guests were aligned with the hotel’s mission of delivering exceptional service.
• Managed emergency situations, including fire alarms, medical emergencies, and any crisis that arose, ensuring guests' safety and comfort while adhering to hotel protocols.
• As the sole authority during the night shift, made real-time decisions on staffing, security, maintenance, and guest requests, adapting to changing situations and ensuring the smooth operation of the hotel.
• Managed night shift handovers, providing detailed reports to the day team to ensure a seamless transition and that all necessary information was passed on effectively.

• Oversaw night operations for a 15-floor hotel with suites, collaborating with a full team including room service, security, and the events team to ensure a smooth and seamless guest experience during the night shift.
• Managed guest check-ins, check-outs, and inquiries efficiently, handling complex requests from both individual guests and larger group reservations in a high-paced environment.
• Coordinated nightly hotel operations, liaising with various departments such as housekeeping, security, and room service, ensuring all guest needs were met promptly and facilitating effective communication between teams.
• Monitored hotel security protocols overnight, working closely with the security team to ensure guest safety, manage access control, and respond to any emergencies in a timely and professional manner.
• Actively participated in the coordination of events, providing support to the events team to ensure smooth execution of late-night functions or last-minute guest requests.
• Delivered exceptional customer service by handling guest complaints, concerns, and requests quickly and efficiently, ensuring positive outcomes and maintaining professionalism under pressure.
• Utilized OPERA system and other hotel management software to manage guest reservations, bookings, and process guest transactions, ensuring accurate records for overnight operations.
• Handled a wide variety of guest requests, including room service orders, wake-up calls, and special accommodation needs, ensuring timely and accurate service.
• Ensured the cleanliness and organization of the reception area and hotel public spaces, upholding the hotel’s high standards of luxury and professionalism.
• Took proactive measures to resolve guest issues before they escalated, making on-the-spot decisions that aligned with hotel policies while prioritizing guest satisfaction.
• Managed the hotel’s overnight cash flow, including petty cash handling, billing discrepancies, and ensuring the accuracy of financial records.
• During guest departures, ensured a smooth and efficient check-out process, including confirming charges, processing payments, and thanking guests for their stay.
• Asked guests for feedback on their experience and ensured that any issues were addressed, improving the quality of future stays and gathering valuable insights.
• Provided departing guests with additional services, such as arranging transportation, providing directions, or fulfilling special requests, ensuring a pleasant and hassle-free departure.
• Maintained detailed logs for all overnight activities, including maintenance issues, guest complaints, and security incidents, ensuring accurate handovers to the day shift.
• Collaborated with the night team to review and address any maintenance or operational issues, ensuring timely follow-up and resolution.
• Supported the hotel’s revenue generation efforts by upselling rooms, promoting hotel services, and ensuring guests were aware of available amenities during their stay.
• Handled emergency situations effectively, including medical emergencies and fire drills, ensuring the safety of guests and staff in compliance with hotel safety protocols.