Dedicated and detail-oriented Quality and Audit Facilitator with hands-on experience in the NHS, specialising in data analysis, strategic planning, and quality improvement. Skilled in conducting audits, supporting compliance with healthcare standards, and identifying opportunities for service enhancement. Demonstrates strong problem-solving abilities, self-motivation, and proficiency in Microsoft Office and quality assurance practices. Passionate about driving evidence-based improvements and contributing to better patient outcomes.
Collaborated with clinical colleagues to assess processes, protocols, and outcomes.
Gathered and analysed data to formulate recommendations for improvement.
Prepared reports and presented findings to stakeholders for informed decision-making.
Successfully delivered on tasks within tight deadlines.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Monitored adherence to clinical pathways using data collection and performance metrics.
Facilitated collaboration among Trust members to achieve National targets.
Ensured compliance of clinical pathways with regulatory standards and Trust policy.
Validated and standardised clinical data while maintaining confidentiality.
Ensured accuracy and integrity of clinical data to enhance patient safety and regulatory compliance.
Maintained high standards of data quality within clinical databases and electronic health records.
Collaborated with clinical teams and IT professionals to validate clinical data effectively.
Resolved data entry errors and formatting issues through rigorous validation checks.
Maintained accurate, up-to-date medical records for patients in Emergency Department.
Served as primary contact for patients, collecting essential visit information.
Provided support to patients and families to enhance care experience.
Participated in quality assurance initiatives to uphold regulatory standards and safety protocols.
Oversaw front desk operations, supporting staff in daily tasks.
Maintained accurate bookkeeping at beginning and end of each shift.
Handled guest inquiries, requests, and complaints professionally and promptly.
Resolved issues to ensure guest satisfaction.
Coordinated events and conferences hosted at the hotel.
Full UK driving license