Weronika Pyszczynska
Northampton,Northamptonshire
Summary
Highly organised and proactive administrative professional with 6+ years' experience in hospitality and corporate environments. Skilled in managing high-volume bookings, maintaining accurate records, supporting daily operations, and handling both client-facing and back-office tasks. Experienced in document management, cross-department communication, and delivering efficient, precise support. Confident managing sensitive information, prioritising tasks, and ensuring smooth operations. Seeking an Administrative Assistant, Office Administrator, or Corporate Support role to contribute organisation, accuracy, and reliability from day one.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Receptionist
Ibis Hotel
Northampton, Northamptonshire
2023.12 - Current
- Manage an average of 150 bookings per day, maintaining accurate reservation records and supporting a smooth customer journey from enquiry through to check-in and check-out.
- Process bookings end-to-end, including checking guest profiles, updating preferences, adding payment information, taking payments, and handling refunds with high level of accuracy.
- Create and manage group bookings , including preparing booking sign-in sheets, communicating with group organisers, and updating reservation details during busy periods.
- Handle high volume of emails, phone calls, payment queries, and general administrative tasks, ensuring timely responses and accurate record keeping.
- Coordinate closely with front office and wider hotel teams to support smooth daily operations and maintain service consistency in a fast-paced environment.
- Balance customer-facing responsibilities with administrative tasks, demonstrating strong organisation, prioritisation, and attention to detail under pressure.
Estates Assistant
Shoosmiths
Northampton, Northamptonshire
2021.07 - 2022.09
- Supported archive and records management within a corporate legal environment, processing an average of 140 files and ensuring legal documents were accurately organised, stored, and maintained in line with internal procedures and formal retention schedules.
- Retrieved archived files on request and returned them to storage accurately, supporting internal teams with efficient access to important legal documentation.
- Reviewed document retention timelines and determined whether files should remain in archive or be securely destroyed in accordance with legal and company policies.
- Maintained and updated tracking spreadsheets to record files retained and destroyed, supporting accurate records management and compliance.
- Handled confidential legal documentation with a high level of discretion, accuracy, and attention to detail.
- Worked both collaboratively and independently within archive operations, including covering archive responsibilities during colleague absence and holiday periods.
Food and Beverage Supervisor
Campanile Hotel
Northampton, Northamptonshire
2017.09 - 2021.05
- Supervised a team of 8 employees within the food and beverage department, coordinating daily operations to maintain service standards and efficient delivery.
- Improved stock control by monitoring usage patterns and ordering according to hotel capacity and operational needs, supporting more effective inventory management.
- Reduced waste by introducing waste sheets and regularly reviewing wastage, helping improve ordering accuracy and minimise unnecessary loss.
- Managed stock ordering and inventory processes, ensuring supplies were aligned with demand and operational requirements.
- Trained and supported new starters, contributing to smoother onboarding, stronger team consistency, and improved day-to-day performance.
- Received multiple Employee of the Month awards in recognition of reliability, leadership, and consistent performance.
Education
Bachelor of Arts - Marketing and Brand Management
University of Greenwich
London 2022.09 - 2025.06
Skills
- Administrative and office support
- Booking, reservation, and schedule coordination
- Records management and document organisation
- Archive administration and file retrieval
- Data entry and spreadsheet maintenance
- Client and stakeholder communication
- Email and telephone correspondence
- Payment processing and refund administration
- Cross-functional team support
- Process coordination and operational support
- Prioritisation in fast-paced environments
- Microsoft Office (Word, Excel, PowerPoint)
Languages
English
Fluent
Polish
Native
Timeline
Receptionist
Ibis Hotel
2023.12 - Current
Bachelor of Arts - Marketing and Brand Management
University of Greenwich
2022.09 - 2025.06
Estates Assistant
Shoosmiths
2021.07 - 2022.09
Food and Beverage Supervisor
Campanile Hotel
2017.09 - 2021.05