Weronika Nawrocka
Summary
Hardworking and reliable individual with strong organisational skills and a commitment to delivering high standards in every task. Skilled in managing responsibilities efficiently, maintaining attention to detail, and working effectively both independently and as part of a team. Quick to adapt to new environments, with a proactive approach to problem-solving and a strong focus on achieving goals. Dedicated to continuous improvement, maintaining a professional attitude, and contributing positively to any organisation or project.
Overview
4
4
years of professional experience
Work History
Floor and Bar supervisor
OneNinetyFour
Picadilly, London
10.2023 - Current
- Managed on average 120 covers per day.
- Monitored floor activities, ensuring compliance with company policies and regulations.
- Fostered a collaborative environment, improving overall productivity.
- Handled customer complaints, leading to higher satisfaction levels.
- Coordinated staff shifts for optimal coverage during peak hours.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Supervised bar staff, resulting in improved service quality.
- Upheld legal requirements by ensuring compliance with licensing, health and safety legislation in the UK.
- Ensured smooth operations by effectively managing food and beverage inventory.
- Oversaw bar operation, ensuring excellent guest service at all times.
- Improved customer satisfaction with efficient complaint resolution procedures.
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Maintained high standards of cleanliness by implementing strict hygiene rules.
Assistant teacher in special educational needs
Destination Education
City of London
04.2023 - 06.2025
- Ensured safety of all students adhering strictly to school policies on health and safety.
- Assisted in creating a positive, stimulating learning environment to inspire students.
- Offered emotional support to students dealing with personal or academic challenges improving their wellbeing.
- Assessed student progress and provided regular updates to parents and teachers.
- Organised fun, engaging activities that supported the school curriculum whilst fostering a love of learning.
- Adapted classroom materials to cater to various learning styles and abilities.
- Demonstrated patience and understanding when dealing with challenging behaviour.
- Helped in monitoring student performance with regular assessments ensuring consistent progression.
- Assisted lead teacher in managing classroom activities efficiently.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Prepared additional learning resources and aids to promote inclusivity in learning.
Head hostess
The Meat and Wine co
Mayfair, London
08.2022 - 07.2023
- Assisted opening the restaurant, being one of the first staff members.
- Closed and reconciled cash and electronic takings on daily basis with 100% accuracy.
- Trained new hosts on policies, service procedures, resulting in quicker integration into the team.
- Assisted servers during busy times to maintain quality of service.
- Led pre-shift meetings to discuss daily specials, changes on menu leading to better informed staff.
- Promoted positive working environment amongst staff members enhancing productivity levels.
- Managed reservation system to avoid overbooking and ensure timely seating.
- Welcomed guests warmly upon arrival, creating a friendly atmosphere from the start.
- Delivered personalised service to VIP guests, handling reservations, private events, and special requests.
- Built strong relationships with high-profile clients to ensure loyalty and repeat business.
- Maintained a high standard of discretion, professionalism, and attention to detail.
- Resolved booking issues quickly and efficiently to ensure a seamless guest experience.
- Upsold premium services and experiences, contributing to increased revenue targets.
- Greeted guests and escorted to tables, minimising wait times.
- Communicated with kitchen teams to establish good food and service flows.
- Resolved customer issues calmly and professionally to maintain satisfaction.
Bar supervisor
02 arena
North Greenwich- London
10.2021 - 08.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
- Trained staff for improved service quality and professionalism.
- Organised stock inventory to prevent shortages during peak hours.
Education
Bachelor Degree - Business Management
London Metropolitan University
London 08/2023 -
A-Levels - Business Management
Havering Sixth form
London, Essex 09/2020 - 09/2022
Skills
- VIP Guest Relations
- Reservation Management
- Customer Service Excellence
- Conflict Resolution
- Attention to Detail
- Team Leadership
- High pressure Problem Solving
- Verbal and Written Communication Skills
- Time Management and Prioritisation
- Multitasking in fast paced Environments
- Event Coordination and Scheduling
- Personalisation of Guest Experiences
- Adaptability and Flexibility with last minute Changes
Languages
Polish
Fluent
English
Fluent
References
References available upon request.
Timeline
Floor and Bar supervisor
OneNinetyFour
10.2023 - Current
Assistant teacher in special educational needs
Destination Education
04.2023 - 06.2025
Head hostess
The Meat and Wine co
08.2022 - 07.2023
Bar supervisor
02 arena
10.2021 - 08.2022
Bachelor Degree - Business Management
London Metropolitan University
08/2023 -
A-Levels - Business Management
Havering Sixth form
09/2020 - 09/2022
Similar Profiles
ANANTH RAMIAHANANTH RAMIAH
Floor Supervisor at Griglia Open Fire Italian Kitchen - Craig RoadFloor Supervisor at Griglia Open Fire Italian Kitchen - Craig Road
Fiona CatliffeFiona Catliffe
Bar/Gaming Floor/Cash Window Attendant at Coffs Ex-Services Memorial & Sporting ClubBar/Gaming Floor/Cash Window Attendant at Coffs Ex-Services Memorial & Sporting Club
Salomé BonninSalomé Bonnin
Bar and Floor Manager at Barcelona TavernBar and Floor Manager at Barcelona Tavern
Komal PatelKomal Patel
Front Desk Manager at Oasis InnFront Desk Manager at Oasis Inn
Kaila McCreadyKaila McCready
Front Desk Supervisor at LaQuinta Inn & SuitsFront Desk Supervisor at LaQuinta Inn & Suits