Summary
Overview
Work history
Education
Skills
Languages
Timeline

Weronika Gasiewska

Leicester,Leicester

Summary

Highly skilled professional with extensive expertise in MS Office, Outlook, and documentation control. Demonstrates exceptional attention to detail, time management, and the ability to manage workloads efficiently. Strong written and verbal communication skills complement a proven track record in client support, team development strategies, and brand building. Adept at customer service, upselling, and fostering positive client relationships. Career goals include leveraging these skills to enhance organisational efficiency and drive business growth.

Overview

3
3
years of professional experience

Work history

Shipping Office Assistant

Sofidel UK
Leicester
08.2024 - Current
  • Issuing transport and travel documents for all outgoing goods to ensure compliance with company procedures.
  • Collaborating with various departments to address and resolve any issues related to sales orders or deliveries.
  • Creating accurate picking and loading lists for the warehouse team to facilitate efficient operations.
  • Preparing and submitting precise customs paperwork to the appropriate authorities and managers in a timely manner.
  • Identify and rectify discrepancies in sales orders by coordinating with relevant departments.

Retention Customer Advisor

Hastings Direct
Leicester
05.2024 - 07.2025
  • Built positive customer rapport through friendly, professional communication.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Advised clients of products and services and sold additional offerings to increase sales numbers.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Recorded and processed customer data accurately.
  • Processed high-value payments with meticulous accuracy.

Senior Administrator

Bleckmann Ltd.
Lutterworth
05.2022 - 02.2024
  • Produced high-quality documents and KPI reports with strict attention to detail for meetings analysing company efficiencies.
  • Effectively managed incoming and outgoing mail to maximise office efficiency. Answered approximately 30+ incoming emails to achieve swift resolution.
  • Liaised with customers to resolve enquiries by phone, email and in-person and fulfilled any requested internal investigations.
  • Managed office supply inventory, performing stock check duties and reporting to manager to meet staff needs.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.
  • Delivered new hire training and mentored established staff on processes and procedures including health and safety.
  • Registering new product and items into inventory management system.
  • Outbounding of shipments and goods to customers.

Education

BTEC Level 3 - Business And Law

Leicester College, Leicester,
09.2020 - 05/2022
  • Awarded Certificate of Unit Achievement

Developing a marketing Campaign [Distinction]

Personal and Business Finance [Merit]

Business Decision Making [Pass]

Legal Principles and Professional Ethics in Financial Services [Pass]

+5 other units at grade Pass

Skills

  • Full ability to use MS Office/ Outlook
  • Documentation control
  • Good attention to detail
  • Time management skills
  • Ability to manage workload
  • Good written and verbal communication skills
  • Client support
  • Team development strategies
  • Brand building
  • Customer service skills
  • Upselling
  • Communication skills

Languages

English
Fluent
Polish
Native

Timeline

Shipping Office Assistant - Sofidel UK
08.2024 - Current
Retention Customer Advisor - Hastings Direct
05.2024 - 07.2025
Senior Administrator - Bleckmann Ltd.
05.2022 - 02.2024
Leicester College - BTEC Level 3, Business And Law
09.2020 - 05/2022

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Weronika Gasiewska