Weronika Fornal
London
Summary
Experienced Head Waitress with over 5 years in hospitality industry. Focused on delivering exceptional customer service and creating memorable dining experiences.Proven track record in customer service and team management in luxury Cotswold villages area and high standard restaurants environment.
Reputation for hard work, punctuality and willingness to learn new things.
Overview
5
5
years of professional experience
Work History
Head waitress
Alexa
London
09.2024 - Current
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Trained over 20 new staff members, promoting consistent service standards across the team.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Maintained high standards of cleanliness and hygiene in dining areas.
Head waitress
Desta Ltd
Cotswolds, West Midlans
05.2022 - 08.2024
- Accurately took orders, making menu recommendations as appropriate.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Adapted quickly to unexpected situations like sudden influx of guests or shortage of supplies ensuring uninterrupted service.
- Trained new waitstaff to maintain service excellence across the team.
- Collaborated with management on strategies for improving overall guest experience leading to positive reviews increasing sales by 30%.
Waitress assistant
Royal Oak Restaurant
Evesham, Worcestershire
02.2020 - 04.2022
- Followed health regulations whilst handling food, promoting safe practices.
- Advised on food and drink choices based on customer preferences.
- Polished glasses and cutlery to pristine standards.
- Kept tables clear of used crockery, glassware and cutlery.
- Prepared tables for guests and reset tables between customers.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Education
Diploma of Higher Education - Science
High School A.Mickiewicza
Warsaw, Poland 09/2015 - 05/2018
Bachelor of Business Administration - BA
Coventry University
Coventry 01/2020 - 05/2023
Hospitality Management - Business
University College London
London 03/2024 -
Skills
- Focused under pressure
- Work prioritisation
- Food safety regulations compliance
- Order processing
- Customer retention strategy
- People Management
- Efficient order processing
- Table service
- Wait staff coordination
- Luxury hotel dining
- Service excellence
- Cultural awareness
- Team Leadership
Affiliations
- travelling
- cooking
- good music
Languages
Polish
Native
English
Fluent
Spanish
Elementary
Timeline
Head waitress
Alexa
09.2024 - Current
Head waitress
Desta Ltd
05.2022 - 08.2024
Waitress assistant
Royal Oak Restaurant
02.2020 - 04.2022
Diploma of Higher Education - Science
High School A.Mickiewicza
09/2015 - 05/2018
Bachelor of Business Administration - BA
Coventry University
01/2020 - 05/2023
Hospitality Management - Business
University College London
03/2024 -
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