Wen Qi Li
Egham,Surrey
Summary
Proven success in customer-facing roles with 3 years of experience, delivering exceptional service and support. Expertise in guiding customer decision-making and enhancing client experiences through personalised interactions. Bilingual in English and Mandarin, facilitating effective communication with diverse clientele. Committed to driving success of a Sales position in a team.
Overview
3
3
years of professional experience
Work history
Antique jewellery buyer
Self-employed
London
09.2022 - Current
- Curated antique jewellery weekly for Chinese clients worldwide since 2022, selecting pieces for aesthetic and market value.
- Strengthened interpersonal skills and proactive mindset through self-employment and client engagement.
- Leveraged social media to attract and retain clients, developing marketing insight and digital outreach skills.
- Building industry knowledge by networking with seasoned jewellery dealers and learning about cultural and historical stories behind the jewellery has inspired my passion for the fashion industry.
- Enhanced communication and teamwork by collaborating with my mum during high-pressure periods.
Waitress
Dumpling's legend
London
09.2023 - 12.2023
- Managed customer flow with efficiency and care to ensure smooth restaurant operations during peak times.
- Provided expert menu guidance to foreign guests, enhancing their dining experience and decision-making.
- Proactively resolved issues and collaborated with 10 other team members to maintain service quality.
- Anticipated guest needs and delivered tailored service for special events to boost satisfaction.
- Maintained a clean, organised dining area, fostering a welcoming and comfortable atmosphere.
Education
Bachelor of Science - Biological Sciences
University of Warwick
Coventry 09.2024 -
Skills
- Customer Service
- retail sales experience
- GUILD certified gemologist for coloured gemstones and pearls
- Communication proficiency
- Resilience under pressure
- Team player
- problem-solving
Timeline
Bachelor of Science - Biological Sciences
University of Warwick
09.2024 -
Waitress
Dumpling's legend
09.2023 - 12.2023
Antique jewellery buyer
Self-employed
09.2022 - Current
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