Wendy Patricia Roberts
Bishop's Stortford,Hertfordshire
Summary
Experienced Senior Pharmacy Technician with a strong foundation in pharmaceutical practices, inventory management, and patient care. Led initiatives to streamline operations and enhance workflow efficiency while ensuring regulatory compliance. Built robust relationships with patients and team members, fostering high-quality care and satisfaction. Committed to continuous improvement and adapting to new technologies, bringing over 40 years of industry experience.
Overview
51
51
years of professional experience
Work History
Senior Pharmacy Technician
Barts Health NHS Trust
London, London
08.2017 - Current
- Stored temperature-controlled medication appropriately to maintain quality.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Assumed extra responsibilities to support team objectives to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
- Met a schedule using excellent planning and coordination skills.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
Senior Pharmacy Technician
Barts Health NHS Trust
London, London
03.2013 - 07.2017
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
Preparative Services Manager
Whipps Cross University Hospital NHS Trust
London, London
04.1980 - 02.2013
- Maintained clean, safe working environments to eliminate accident risks.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Registered Pharmacy Technician
Herts and Essex General Hospital
Bishop's Stortford, Hertfordshire
06.1977 - 04.1980
- Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
- Labelled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Kept pharmacy areas organised to promote better staff productivity.
- Monitored refrigerated medications to ensure they were stored within appropriate temperature ranges.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Managed disposal of expired or unused medications, adhering to environmental and safety standards.
- Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Dispensed customer medication quickly, reducing average pharmacy wait time.
- Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely.
- Trained new staff on pharmacy operations, fostering a team-oriented atmosphere and improving service efficiency.
- Managed pharmaceutical stock, including ordering and storing medications efficiently to prevent shortages.
- Engaged in continuous professional development to stay abreast of advancements in pharmacy practice.
Student Pharmacy Technician
Herts and Essex General Hospital
Bishop's Stortford, Hertfordshire
10.1975 - 06.1977
- Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Managed pharmaceutical stock, conducted regular inventories, and reordered items to prevent shortages.
- Recorded items dispensed for accurate inventory information.
- Maintained complete patient and customer confidentiality of sensitive health and personal data.
- Provided professional advice on over-the-counter medications, healthcare products, and medical devices.
- Labelled drugs clearly to enable safe storage and use.
- Maintained a clean and organised dispensing area, adhering to hygiene and cleanliness standards.
- Provided expert advice on over-the-counter medications and healthcare products, enhancing patient care.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Stored temperature-controlled medication appropriately to maintain quality.
- Prepared correct quantities of medication to pharmacist instructions.
- Managed inventories, rotated stock, removed expired or damaged products and resolved discrepancies in drug counts.
- Assisted in the management of pharmacy inventory, conducting stock takes and updating database records.
- Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
- Delivered exceptional customer service, addressing queries and concerns with empathy and professionalism.
- Supported pharmacy operations by answering telephone enquiries and managing appointment bookings.
- Prepared and labelled pharmaceuticals with precision, ensuring clear instructions for use.
- Processed prescription orders efficiently, utilising pharmacy computer systems for accurate records management.
- Supported pharmacists with local medication delivery and accurate record-keeping of patient services.
- Dispensed customer medication quickly, reducing average pharmacy wait time.
- Educated patients on medication administration, potential side effects, and interactions with other drugs.
- Ensured all prescribed products were picked and dispensed accurately.
- Instructed customers on dosage information and safe medication use.
- Supported the training of new pharmacy staff, sharing expertise and promoting best practices.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Monitored refrigerated medications to ensure they were stored within appropriate temperature ranges.
- Assisted in the development of pharmacy policies and procedures to improve operational efficiency.
- Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.
- Entered updated patient and medication information to generate prescription labels.
- Dispensed prescription medications accurately, following legal and safety protocols to maintain patient health.
- Kept pharmacy areas organised to promote better staff productivity.
- Received, reviewed, dispensed and labelled over [Number] prescriptions daily with expert accuracy.
- Authorised repeat prescriptions ahead of dispensation.
- Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely.
- Identified and counted drugs for new prescriptions, refills and clinical trials under pharmacist supervision.
- Implemented infection control procedures to maintain a clean and safe pharmacy environment.
- Liaised with healthcare providers to clarify prescription orders and ensure accurate medication dispensing.
- Created new customer profiles and updated changes such as demographics, allergies and new medication in pharmacy computer systems.
- Trained newly hired pharmacy staff on departmental policies and procedures.
- Participated in inventory audits for prescription pharmaceutical and over-the-counter products.
- Communicated with medical offices to obtain refills on patients' behalf.
- Secured medication against tampering or theft by following controlled drug specifications.
- Selected, measured and combined prescription components to prepare custom orders.
- Worked with pharmacists to coordinate consultations for new medications, providing customers with top-quality service.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Contributed to team meetings, sharing insights and suggestions for improving pharmacy services.
Education
Bachelor of Arts - History
The Open University
Milton Keynes, MIK01-2024
Diploma of Higher Education - Diploma in Management
Chartered Management Institute
London, ENG01-2003
NVQ Level 3 - Assessing Candidates Evidence
University of Westminster
City of london01-1977
NVQ Level 3 - Pharmaceutical Sciences
Kingsway-Princeton College
London01-1984
Pharmacy Technician's Certificate - Pharmacy
Society of Apothecaries of London
London, ENG01-1978
City and Guilds of London - Pharmacy
Chelmsford College
Chelmsford01-1977
GCSEs - Secondary Education
Saffron Walden County High School
Saffron Walden, Essex01-1973
Timeline
Senior Pharmacy Technician
Barts Health NHS Trust
08.2017 - Current
Senior Pharmacy Technician
Barts Health NHS Trust
03.2013 - 07.2017
Preparative Services Manager
Whipps Cross University Hospital NHS Trust
04.1980 - 02.2013
Registered Pharmacy Technician
Herts and Essex General Hospital
06.1977 - 04.1980
Student Pharmacy Technician
Herts and Essex General Hospital
10.1975 - 06.1977
Bachelor of Arts - History
The Open University
Diploma of Higher Education - Diploma in Management
Chartered Management Institute
NVQ Level 3 - Assessing Candidates Evidence
University of Westminster
NVQ Level 3 - Pharmaceutical Sciences
Kingsway-Princeton College
Pharmacy Technician's Certificate - Pharmacy
Society of Apothecaries of London
City and Guilds of London - Pharmacy
Chelmsford College
GCSEs - Secondary Education
Saffron Walden County High School