Wendy Wilson
Penzance,Cornwall
Summary
Dedicated professional with a strong foundation in customer service excellence and cash handling expertise. Known for punctuality and time management, with proven skills in food presentation and preparation. A collaborative team player committed to delivering high-quality service and seeking opportunities to further enhance culinary skills within a dynamic environment.
Adaptable professional with strong work ethic and keen desire to excel in hospitality. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. Aiming to create memorable dining experiences and contribute positively to team.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work history
Waitress and Cook
The Waterside Meadery
Penzance, Cornwall
03.2023 - Current
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Maintained clean and organised dining area for customer comfort.
- Provided top-notch service to customers, improved overall dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Met special dietary requests with careful preparation and presentation of dishes.
- Enhanced guest satisfaction through attentive and prompt service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Kept tables clear of used crockery, glassware and cutlery.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Checked customer IDs to confirm age before selling age-restricted products.
- Enhanced customer satisfaction by preparing and serving high-quality meals.
- Processed high volume of food orders daily, maintaining accuracy and consistency.
- Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations.
Owner
West Cornwall Property Care
Penzance, Cornwall
10.2009 - Current
- Managed daily operations, ensuring smooth running of the business.
- Maintained compliance with industry regulations to avoid any legal issues.
- Streamlined operations for improved efficiency and productivity.
- Boosted customer satisfaction with consistent quality control measures.
- Established a positive work environment by implementing comprehensive health and safety protocols.
Accounting & audit technician
Blackwell Goldsworthy
Truro, Cornwall
05.2003 - 06.2005
- Administered payroll functions, ensuring all staff were paid correctly and on time.
- Applied tax laws effectively whilst preparing tax returns and reports.
- Conducted meticulous internal audits to ensure compliance with regulations.
- Reconciled bank statements regularly, maintaining financial accuracy.
- Consistently upheld strict confidentiality regarding sensitive company information and client details.
- Utilised accounting software for efficient data management.
- Managed client relationships by providing regular updates on their accounts status.
- Captured all transactions accurately using double-entry bookkeeping system.
Trainee accountant
Walker Moyle
Penzance, Cornwall
09.1999 - 04.2003
- Conducted regular reconciliation of bank statements for improved fiscal control.
- Collaborated effectively in team projects, achieving seamless coordination across departments.
- Delivered timely tax returns to HM Revenue and Customs, avoiding late penalties.
- Ensured accuracy in all bookkeeping tasks whilst adhering to company guidelines.
- Enhanced cash flow management through diligent monitoring of income and expenditure trends.
- Liaised with clients on account queries, demonstrating excellent customer service skills.
- Managed time strategically to prioritise urgent tasks.
- Supported bookkeeping activities to maintain accurate and up-to-date records.
- Balanced reports to submit for approval and verification.
- Used initiative to go above and beyond assigned workload and supporting colleagues.
- Prepared and submitted VAT returns ahead of deadlines.
Education
MAAT - Accountancy
Cornwall College
Pool 09.1999 - 06.2002
A-Levels - Business
Penwith College
Cornwall 09.1995 - 06.1997
A-Levels - Geography
Penwith College
Cornwall 09.1995 - 06.1997
A-Levels - Geology
Penwith College
Cornwall 09.1995 - 06.1997
GCSEs - Maths Science Geog EngLit EngLang History French Art
Cape Cornwall Secondary School
St Just Penzance 09.1991 - 06.1995
Skills
- Customer service excellence
- Cash handling expertise
- Food safety understanding
- Catering experience
- Punctuality and time management
- Food presentation
- Food preparation
- Teamwork
Affiliations
- golf
- crochet
Timeline
Waitress and Cook
The Waterside Meadery
03.2023 - Current
Owner
West Cornwall Property Care
10.2009 - Current
Accounting & audit technician
Blackwell Goldsworthy
05.2003 - 06.2005
Trainee accountant
Walker Moyle
09.1999 - 04.2003
MAAT - Accountancy
Cornwall College
09.1999 - 06.2002
A-Levels - Business
Penwith College
09.1995 - 06.1997
A-Levels - Geography
Penwith College
09.1995 - 06.1997
A-Levels - Geology
Penwith College
09.1995 - 06.1997
GCSEs - Maths Science Geog EngLit EngLang History French Art
Cape Cornwall Secondary School
09.1991 - 06.1995
Similar Profiles
Justin DuchiJustin Duchi
Mead Maker/Silverhand Team Member at Silverhand MeaderyMead Maker/Silverhand Team Member at Silverhand Meadery
Thaddeus CheahThaddeus Cheah
Sales Manager at Beverly Drinks Pte Ltd (Lion City Meadery)Sales Manager at Beverly Drinks Pte Ltd (Lion City Meadery)
Jace FarnsworthJace Farnsworth
Kitchen Lead at Crafted Artisan MeaderyKitchen Lead at Crafted Artisan Meadery
Polly HendersonPolly Henderson
Project Management Assistant at Climate VisionProject Management Assistant at Climate Vision
Märta SternängMärta Sternäng
Fundraiser at RSPBFundraiser at RSPB