Wendy Williams
Liskeard,Cornwall
Summary
Experienced professional with a strong background in retail operations, specialising in sales promotion execution, budget management expertise, and profit-and-loss control. Demonstrates exceptional skills in staff training and development, performance monitoring, and hiring and onboarding processes. Proficient in managing diversity, ensuring employment law compliance, and understanding retail laws to maintain operational excellence. Adept at cash handling procedures, product display techniques, and brand promotion to drive customer engagement and revenue growth. Committed to fostering personal development plans while achieving organisational goals through strategic decision-making and effective leadership.
Overview
24
24
years of professional experience
Work history
General store manager
Poundland
Launceston, Cornwall
06.2023 - Current
- Implemented loss prevention measures; minimised theft incidents.
- Managed employee schedules to ensure optimal staffing during peak times.
- Prevented overspending by accurately tracking labour hours and expenses in [Software].
- Ensured adherence to health and safety regulations, maintaining a safe shopping environment for customers.
- Monitored competitor activities, adapting pricing strategies accordingly.
- Developed seasonal sales plans using market trends analysis.
- Resolved customer complaints, enhancing overall brand perception.
- Achieved high levels of stock control with regular inventory checks.
- Conducted performance reviews, leading to improved staff productivity.
- Implemented promotional strategies to boost sales during slow periods.
Customer support team leader
Tesco Metro
Callington, Cornwall
02.2022 - 06.2023
- Boosted team morale, leading to increased productivity.
- Improved inter-departmental communication; facilitated smooth functioning of all support related activities.
- Ensured adherence to compliance guidelines, minimising risk exposure for the business.
- Navigated conflict situations effectively, resulting in harmonious work relationships.
- Monitored team performance regularly, ensuring quality standards were met.
- Handled complex customer queries to ensure resolution and satisfaction.
Store manager
Wilko
Bordon, Hampshire
10.2001 - 06.2021
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Maintained an organised stock room for easy accessibility of goods.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Assisted customers in locating products around the shop floor promptly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Coached underperforming employees improving their job performance significantly.
- Implemented promotional displays to increase product visibility and sales.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
Education
O Levels - Grades A -D including Maths & English
Portchester Comprehensve
Fareham, Hampshire 09/1980 - 06/1986
Skills
- Scheduling employees
- Managing diversity
- Understanding retail laws
- Retail sales understanding
- Cash handling procedures
- Decision-Making prowess
- Profit-And-Loss control
- Personal development plans
- Staff training and development
Affiliations
- I enjoy walking on the moors with our 2 dogs. Love nothing better than curling up with a good book & enjoy baking.
References
References available upon request.
Timeline
General store manager
Poundland
06.2023 - Current
Customer support team leader
Tesco Metro
02.2022 - 06.2023
Store manager
Wilko
10.2001 - 06.2021
O Levels - Grades A -D including Maths & English
Portchester Comprehensve
09/1980 - 06/1986