Wendy Strachan
Turriff,Aberdeenshire
Summary
Accomplished professional with a strong foundation in quality assurance and leadership. Demonstrates exceptional problem-solving abilities, resourcefulness, and team-building skills. Known for maintaining calm under pressure and excelling in communication, fostering a collaborative work environment. Committed to continuous improvement and achieving organisational goals.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Lead Practitioner
Cornerstone Community Care
Ellon, Aberdeenshire
04.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Responsible for ensuring the care of seven individuals with learning difficulties.
- Liaising with different members of a multidisciplinary team to ensure the best care for the individuals, including their parents and guardians.
- Responsible for the budgets of the individuals and the service.
- Responsible for making the rotas and covering shifts.
Support worker
Cornerstone Community Care
Strichen, Aberdeenshire
06.2020 - 04.2024
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Encouraged social integration by facilitating community involvement opportunities.
- Assured safety measures were met to prevent falls or accidents.
- Provided transportation for medical appointments, ensuring timely arrival.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Administered medication according to schedule, promoting optimal health outcomes.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
Retail worker
Harbro
Turriff, Aberdeenshire
08.2016 - 11.2018
- Assisted customers with product selection, leading to improved customer satisfaction.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Offered personalised service to each shopper, driving repeat business.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines for smooth retail operations.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Organised displays to promote inventory and encourage customer purchases.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Education
SVQ Level 3 - Health and Social Care
NESCOL
Aberdeen, Aberdeen City 01.2023 - 02.2024
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Resourcefulness
- Quality Assurance
- Leadership
Affiliations
- I have been involved with karting for many years and I'm active in our local club at Boyndie in Banff. I'm the club secretary and also run the race meets.
- Horses are a big part of my life and have been for many years, both in looking after them and competing in various disciplines.
Timeline
Lead Practitioner
Cornerstone Community Care
04.2024 - Current
SVQ Level 3 - Health and Social Care
NESCOL
01.2023 - 02.2024
Support worker
Cornerstone Community Care
06.2020 - 04.2024
Retail worker
Harbro
08.2016 - 11.2018
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