Wendy Richards
Portchester,fareham,Hampshire
Overview
6
6
years of post-secondary education
20
20
years of professional experience
Work History
Store Manager
SPAR Applebywestward
Portsmouth, Hampshire
2026.09 - Current
- Managed daily store operations, checking stock levels, rotas, and customer service.
- Tracked inventory daily, tightening controls to reduce stock loss.
- Implemented theft-prevention procedures, cutting store losses and protecting stock.
- Led 8 staff, delivering training, performance feedback, and personal development support.
Store Manager
BestOne -fareham (ArundelDrive )
Fareham, Hampshire
2026.08 - 2026.09
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
Store Manager
Spar Appleby Westward (Fareham)
Fareham, Hampshire
2007.01 - 2026.08
- Progressed through roles from CSA to store supervisor, assistant manager, and store manager.
- Owned DPS responsibilities for 2 years, maintaining store compliance and standards.
- Directed in-store post office operations, Managing pick-up and drop-off of parcels, Managed Cash discrepancies and Balacing.
- Managed complaint resolution decisions to protect customer satisfaction and loyalty.
- Owned budget governance, controlling expenses to achieve financial targets.
- Oversaw inventory accountability, reducing stock loss via effective control measures.
- Directed merchandising plans to maximise visibility of new and popular items.
- Drove store reporting cadence, presenting insights for senior management strategy.
- Accounted for upselling development, coaching employees to lift average transaction value.
- Set performance review frameworks, aligning objectives for each team member.
- Led sales analysis to identify trends, forecast demand, and adjust ordering.
- Owned visual merchandising standards to increase product visibility and drive sales.
- Coordinated day-to-day store delivery, covering stock levels, rotas, and service standards.
- Sustained team leadership for 8-10 colleagues, supporting training and development plans.
- Enforced team compliance with health and safety requirements to maintain standards.
Education
NVQ Level 1 - Health and social care
Southdowns college
Portsmouth, Hampshire 1999.09 - 2000.08
GCSEs -
Portchester community school
Fareham , Hampshire 1994.09 - 1999.08
Skills
- Inventory control
- Retail operations
- Cash management
- Rota scheduling
- Loss prevention
- Performance reporting
- Compliance auditing
- Customer service focus
- Customer service skills
- Staff training and development
- Sales reporting
- Sales KPI management
- Visual merchandising creativity
- POS system operation
Timeline
Store Manager
SPAR Applebywestward
2026.09 - Current
Store Manager
BestOne -fareham (ArundelDrive )
2026.08 - 2026.09
Store Manager
Spar Appleby Westward (Fareham)
2007.01 - 2026.08
NVQ Level 1 - Health and social care
Southdowns college
1999.09 - 2000.08
GCSEs -
Portchester community school
1994.09 - 1999.08