Wendy Neilson
Burrelton,Blairgowrie
Summary
Experienced professional in regulatory compliance and KYC processes with a strong focus on client onboarding. Demonstrates expertise in stakeholder engagement and maintaining confidentiality while adhering to industry standards. Proven ability to analyse data and drive process improvements effectively.
Overview
29
29
years of professional experience
Skills
- KYC procedures
- Stakeholder engagement
- Interdepartmental and team collaboration
- Microsoft Office proficiency
- Quantitative analysis
- Report writing proficiency
- Critical evaluation
- Learning styles application
Work history
Admin Assistant
Autoecosse
Burrelton, Perth and Kinross
2025.12 - 2026.02
- Left JP Morgan in June 2024, taking time out to spend with daughter whilst relocating to Perth and Kinross. Daughter now settled at nursery therefore working at local Garage whilst looking for roles which more align to skillset and aims.
Know Your Customer (KYC) Analyst
JP Morgan
Bournemouth
2016.07 - 2024.06
- Conducted comprehensive Quality Control reviews of client records, identifying inconsistencies and information gaps for corrective actions
- Maintained 100% service level agreements whilst ensuring compliance for KYC requirements
- Subject Matter Expert within Quality Control Team for Foreign Correspondent Banks (FCBs), BODR and Ireland product bookings
- Acted as point of contact for resolving escalations in KYC process, enhancing interdepartmental communication
- Identified, escalated and resolved training need areas, procedure gaps, inconsistencies within team and between team and other business areas
- Temporary secondment to Procedures Team for rewriting of procedures in line with new legislation and ensuring procedures were ‘fit for purpose’ for end user
- Part of dedicated sub team within Quality Control for remediation and ongoing review of complex FCBs with UK booking
- Conducted analysis and record reviews during/following internal and external Audit; provided ongoing team updates and training once Audit outcomes had been received
- From 2019 to 2024, worked remotely maintaining visibility in team and worked across time zones to maintain service level agreements and consistency
- Please see KYC Analyst 2013 – 2014 for all other key responsibilities
Data Mining Manager
New Look
Weymouth, Dorset
2014.10 - 2016.07
- Delivered Stock Takes, Data Mining and Period End Reports for business
- Prevented and deterred internal and external frauds in order to minimise profit erosion for New Look
- Managed team of six analysts: work load allocation, career development, performance reviews, escalations and conflict when required
- Established Data Mining Strategy. This required identifying current team position and future aims in line with loss prevention as well as ensuring elements of data mining were assigned appropriately
- Led team in identifying potential fraud, thefts and or irregularities from till data and produce actionable reports, tailored to audience
- Identified areas of concern, trends and stock loss areas from stock loss and profit erosion data
- Identified new areas for analysis, including open source, eBay and social network sites
- Built and maintained strong working relationships with Profit Protection Investigators and Continuous Improvement Teams in order for investigations to successfully take place
- Led in identification of £1.6million in savings through streamlining promotional and discount activity
KYC Analyst
JPMorgan Chase
Bournemouth, Dorset
2013.03 - 2014.10
- Quality Control Analyst for KYC records of clients in Europe, Middle East and Africa; adhering to policy and risk based approach to ensure all necessary information had been collected and documented
- Managed sensitive client information securely to data protection principles
- Conducted reviews for all client types including Banks, Corporates and Non Banking Financial Institutions including specialist products: Trade and Escrow
- Identification of high risk clients and inconsistencies which may indicate inappropriate use of financial product (money laundering and/or terrorist financing)
- Liaised with all levels of business within UK, USA, South Africa, India, Poland, APAC Teams and Russia when reviewing records and to ensure consistency in process and between clients
- Completed analytical review of KYC team’s work identifying training need areas, developments for policy and, inconsistencies within team
- Provided training to new employees and existing employees where knowledge gaps were identified
- Adhered to legislation liaising with Compliance and Quality Assurance in respect of AML or sanction concerns
- Interpreted and analysed KYC data to accurately risk assess existing clients.
Intelligence Analyst
National Fraud Intelligence Bureau, City of London Police
London
2009.12 - 2013.03
- Produced association charts, timelines of criminal events and problem profiles to assist operations, identify specific criminal activity and as part of prosecution’s evidence
- Developed and maintained strong working relationships with police forces, financial regulatory authorities, UK and abroad, and financial institutions to assist in ongoing enquiries, suspicious account activity and analytical profiles
- Identified emerging and repeat fraud trends, along with prevention and enforcement recommendations, which are reported in Monthly Threat Assessment. This is disseminated to law enforcement and industry
- Represented National Fraud Intelligence Bureau (NFIB) at law enforcement, regulatory and industry conferences, meetings and training days; raising awareness of capabilities of NFIB and particular fraud types
- Wrote Force's share purchase fraud problem profile. This was distributed, as restricted and sanitised version, to all law enforcement and financial institution partners UK and abroad
- Played key role in implementing new intelligence flow process where alerts and analytical products are appropriately disseminated across law enforcement and industry; ensuring consistency throughout and liaising with NCA with regards to mass prevention capabilities
- Acted in Senior Analyst and Team Leader capacity during absences to provide resilience and ensure point of contact was always available for management and colleagues
- Continued to carry out all key duties as detailed in Intelligence Analyst role within Derbyshire Constabulary
Intelligence Analyst
Force Intelligence Bureau, Derbyshire Constabulary
Ripley, Derbyshire
2007.01 - 2009.12
- Identified risks and threats for monthly Tactical Assessment for Assistant Chief Constable, Chief Superintendents and Superintendents
- Carried out research and analysis to identify patterns, inferences, risks and recommendations for all police operations, profiles and ad hoc requests
- Cleaned data from numerous sources prior to analysis
- Evaluated and utilised intelligence from numerous closed and open sources
- Liaised with all levels of police service; police officers and civilian staff
- Continuously developed reporting techniques in order to produce fluid and efficient intelligence data
- Contributed to yearly production of Strategic Assessment used to create Force Control Strategy
- Reconciled all intelligence products to ensure were in line with evaluation codes and protective markings identified by ACPO and NIM
- Utilised databases to research and export intelligence for analytical work
Year 3 Class Teacher
Anglesey Foundation Primary School
Burton-on-Trent, Staffordshire
2005.09 - 2007.01
- Year 3 Class Teacher in multi-cultural school within socially deprived catchment area
- Planned, prepared and differentiated all lessons, using all resources available, including interactive whiteboard
- Developed engaging lesson plans aligned with national curriculum
- Fostered positive learning environment by maintaining strong classroom discipline
- Incorporated hands-on activities into daily lessons to boost comprehension levels
- Promoted inclusion within classroom, ensuring equal opportunities for all learners
- Recorded and interpreted children’s academic achievements throughout year
- Maintained positive relationships with parents and governors, giving constructive feedback when necessary
- Introduced numerous behaviour, reward and learning strategies that were utilised throughout school
Assistant Customer Insight Manager
Coors Brewers Plc
Burton-on-Trent, Staffordshire
2002.02 - 2004.08
- Analysed market data for Customer Marketing, Sales Team and Brand Teams
- Carried out regular reporting and analysis on newly released market data, which was received from 2 external research companies
- Regularly liaised with management and external research companies
- Presented market trends to all levels of business
- Communicated data errors and limitations where
Temporary employment during university
Pertemps Designer Recruitment LTD
Burton-on-Trent, Staffordshire
1997.06 - 2022.02
- Bass Brewers PLC - Database Administrator
- Edinburgh Council - Social Work Administrator
- Pertemps Designer Recruitment - Administrative Assistant
- Leisure Link - Financial Accounts Assistant
Education
PGCE - General Primary
The University of Warwick
Warwick, Warwickshire 09/2004 - 08/2005
TTA Booster Course - English
The University of Leicester
LeicesterBA (Hons) - Economics
The University of Stirling
Stirling3 A-Levels - Biology, Economics and Psychology
The Pingle School Post 16
Swadlincote, Derbyshire9 GCSEs - C and above including Maths & English
The Pingle School
Swadlincote, DerbyshireAccomplishments
- JP Morgan Peer to Peer recognition: top 10 globally for collaborative working and KYC guidance/procedure support
- Presented with an award from the Homeland Security Investigations/ICE for my contributions in support of mutual co-operation.
- Judge’s Commendation and a Commander’s Commendation for my role during the share purchase fraud investigation into George ABRUE and his associates.
- Chief Constable’s Commendation for my role within the intelligence cell during a murder investigation.
Affiliations
- Yoga
- Paddle boarding
- Soap making
- Felting
Timeline
Admin Assistant
Autoecosse
2025.12 - 2026.02
Know Your Customer (KYC) Analyst
JP Morgan
2016.07 - 2024.06
Data Mining Manager
New Look
2014.10 - 2016.07
KYC Analyst
JPMorgan Chase
2013.03 - 2014.10
Intelligence Analyst
National Fraud Intelligence Bureau, City of London Police
2009.12 - 2013.03
Intelligence Analyst
Force Intelligence Bureau, Derbyshire Constabulary
2007.01 - 2009.12
Year 3 Class Teacher
Anglesey Foundation Primary School
2005.09 - 2007.01
Assistant Customer Insight Manager
Coors Brewers Plc
2002.02 - 2004.08
Temporary employment during university
Pertemps Designer Recruitment LTD
1997.06 - 2022.02
PGCE - General Primary
The University of Warwick
09/2004 - 08/2005
TTA Booster Course - English
The University of Leicester
BA (Hons) - Economics
The University of Stirling
3 A-Levels - Biology, Economics and Psychology
The Pingle School Post 16
9 GCSEs - C and above including Maths & English
The Pingle School