Wendy Morton
Ropsley,Lincolnshire
Summary
Experienced Café Proprietor skilled in quality control and staff training. Streamlined inventory processes to boost operational efficiency and ensure health regulation compliance. Enhanced customer engagement through effective online presence. Payroll professional with 15 years managing pensions and compliance across diverse sectors, overseeing payroll for organisations with over 1000 employees.
Overview
19
19
years of professional experience
Work History
Proprietor
Bumblebee Café
03.2022 - Current
- Managed daily operations of Bumblebee Café, enhancing customer experience for dine-in and takeaway services.
- Developed and implemented social media campaigns to increase visibility of café offerings.
- Enhanced online presence, increasing customer engagement.
- Maintain stock levels and oversee staff training to uphold protocols.
- Streamlined stock control processes, ensuring accurate inventory management.
- Ensure compliance with government guidelines through regular temperature checks and monitoring expiry dates.
- Conducted regular quality checks on food and storage conditions.
- Trained team members on health and safety regulations.
Payroll Officer
EPM Ltd
08.2021 - 12.2021
- Managed monthly payroll for multiple schools, ensuring accurate and timely payments.
- Submitted PAYE and NI electronically to HMRC, maintaining compliance with deadlines and regulations.
- Facilitated timely submissions, ensuring compliance with regulatory requirements.
- Streamlined payroll processes, reducing errors by 15%.
- Resolved payroll queries efficiently, enhancing customer satisfaction.
- Process timesheets promptly and submit pension contributions to various companies.
- Prepare BACS payments as per pay dates.
- Add new starters to Navision software and issue P45s.
- Calculated sickness/SMP manually, providing schedules to staff for clarity on entitlements.
Payroll Officer
Bishop Grosseteste University
06.2016 - 07.2021
- Manage payroll processing for 700 staff monthly using Itrent, ensuring timely salary payments via BACS.
- Process payroll for 700 staff accurately and on time.
- Submit PAYE/NI to HMRC monthly and produce annual P11Ds.
- Enrol staff in pension schemes and manage contributions to LGPS, USS, and TPS.
- Managed enrolment and contributions for pension schemes, ensuring compliance with regulations.
- Processed new starters and leavers, calculating holiday pay and completing year-end P60s.
- Authorised time and expense claims, ensuring timely processing within deadlines.
- Authorised time and expense claims, ensuring compliance with cut-off dates.
- Delivered training sessions for new staff on the Self-Service Portal.
Payroll and Pension Administrator
Dresser-Rand (UK) Ltd
11.2014 - 06.2016
- Manage monthly payroll for over 1000 staff using Teamspirit Payroll Software.
- Processed four payrolls monthly, ensuring accuracy and timeliness of payments to over 1000 staff.
- Oversaw auto-enrolment pension payments, checked gross and net figures, and produced payslips to maintain accuracy and compliance.
- Processed two pension payrolls and calculated salaries for new starters and leavers.
- Managed auto-enrolment data, enhancing compliance with pension regulations.
- Verified tax codes via HMRC and managed P45, P46, and P11D forms to ensure compliance.
- Reconciled financial spreadsheets monthly, aligning payments with year-end figures.
Payroll Administrator
Totemic Ltd (via Cherry Professional Ltd)
08.2014 - 10.2014
- Manage monthly payroll for 16 companies, ensuring accurate processing for over 1000 staff using Cascade Payroll and HR software.
- Streamlined payroll processes across multiple companies, reducing processing time and minimising errors.
- Ensure accuracy in gross/net figures and distribute payslips efficiently.
- Processed new starters, leavers, and salary adjustments while maintaining comprehensive spreadsheets for accurate records.
- Verify tax codes via HMRC, process P45/P46 forms, and manage pension data.
- Implemented checks on tax codes, reducing errors in salary calculations.
- Improved accuracy in pension data processing, ensuring compliance.
- Optimised payslip distribution methods, improving accessibility and communication for employees.
Payroll Administrator
Hales Group Ltd
11.2013 - 07.2014
- Administer payroll for 20 branches weekly, managing over 700 staff using Tagtronics and Tempaid software.
- Handle weekly RTI filings and pension contributions.
- Updated tax codes via HMRC website, addressed staff pay queries to maintain payroll integrity.
- Verified payroll reports for accuracy, amended pay rates, ensured correct charge rates on client invoices.
- Streamlined payroll processes, enhancing accuracy and efficiency.
- Conducted compliance checks for tax code updates to ensure adherence to regulations.
- Completed processing of P45 and P46 forms for departing employees.
- Resolved staff queries promptly, ensuring satisfaction and trust.
- Improved invoice accuracy, reducing discrepancies by 15%.
Pensions Administrator
Jacksons Limited
08.2013 - 11.2013
- Calculated pension contributions using Excel spreadsheets, ensuring compliance with regulatory standards.
- Improved accuracy of pension contributions through meticulous spreadsheet management and data verification.
- Oversaw processing of multiple pension schemes, establishing a new scheme to enhance service delivery.
- Streamlined pension scheme processing, enhancing efficiency.
- Managed weekly and monthly payroll, ensuring accurate payslips.
- Implemented new payroll processes, reducing errors by 20%.
Receptionist/Payroll Administrator / Practice Administrator / Credit Control
TaxAssist Accountants Ltd
05.2007 - 08.2013
- Answered calls and directed inquiries to appropriate contacts while providing a welcoming experience for clients at the front desk.
- Enhanced client experience through effective communication and front-of-house services.
- Handled office administration using Microsoft Word and Excel, logging incoming and outgoing correspondence.
- Coordinated accountants' appointment diary and processed new clients, preparing quotes and engagement letters to ensure smooth onboarding.
- Managed credit control, monitoring Direct Debit payments and following up on outstanding balances to maintain cash flow.
- Managed over 85 weekly/monthly pay runs with MoneySoft Payroll Manager, including SSP, SMP, CIS returns, and PAYE payments.
- Ensured accurate processing of payroll for more than 85 employees, maintaining compliance with regulations.
- Prepared VAT returns, reconciling receipts and payments with bank statements.
- Maintained compliance through meticulous VAT return preparation.
- Streamlined administrative processes, ensuring timely correspondence.
Education
CLAIT RSA Stage 1 - RSA Word Processing Part 1 & Part 2 – Distinction, All Subjects CSE Graded
Skills
- Inventory Control
- Quality Assurance
- Regulatory Compliance
- Payroll Management
- Staff Training
- Customer Engagement
Additional information
Full UK Driving Licence, Proficient in Microsoft Office, Extensive experience handling confidential payroll data
Timeline
Proprietor
Bumblebee Café
03.2022 - Current
Payroll Officer
EPM Ltd
08.2021 - 12.2021
Payroll Officer
Bishop Grosseteste University
06.2016 - 07.2021
Payroll and Pension Administrator
Dresser-Rand (UK) Ltd
11.2014 - 06.2016
Payroll Administrator
Totemic Ltd (via Cherry Professional Ltd)
08.2014 - 10.2014
Payroll Administrator
Hales Group Ltd
11.2013 - 07.2014
Pensions Administrator
Jacksons Limited
08.2013 - 11.2013
Receptionist/Payroll Administrator / Practice Administrator / Credit Control
TaxAssist Accountants Ltd
05.2007 - 08.2013