Wendy Matthews

My role as an Assistant CBU Manager is to support the Clinical Business Unit Manager and wider clinical team in the day to day operational management of the specialities within my portfolio. I possess excellent customer service skills, which I utilise when dealing with patients directly or when resolving any complaints, which are often of a highly sensitive and complex nature, are dealt with efficency and effectively.

I manage a number of team leaders, using my motivational skills to achieve targets, objectives and high performance standards. I provide ongoing support with weekly 121 sessions, and performance reviews. I provide constant encouragement and positivity, at the same time allowing them to develop as managers.

Working within the NHS throughout my career has given me great empathy and am sensitive to individual's needs. I pride myself as being a compassionate leader.

I am extremely organised, managing multiple doctor's rotas, which change constantly, ensuring we have the right staff assigned to the correct activity.

I am a designated budget holder, managing pay and non pay budgets.