Wendy Lough

• Manage bookings to schedule, cancel and re-arrange appointments.
• Deliver front of house duties with warm and professional manner.
• Collect and distributed incoming mail, employing strict confidentiality throughout.
• Greet incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answer and help resolve enquiries from clients, sales reps and general public.
• Provided clerical support to company employees, including copying, typing and file management.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Answer telephone calls, compiling detailed notes and promptly forwarding as required.
• Maintain security of personnel and office environment.
• Coordinated and facilitated internal and external company events.
• Record customer payments dealing with cash, card & Cheque.
• Scheduled meetings and client appointments for team of 20
• Liaised with office cleaners and maintenance service providers for jobs.
• Operate copy machines and other standard office equipment.
• Applied expertise in company products and services to answer questions.
• Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Dispatching items with courier companies using on line software, tracking and recording deliveries.
• Providing customer service support to customers receiving orders by courier and post.

Prepared and cooked meals for 30 residents and staff.

Developed weekly menu plans.

Developed diet plans for people with allergies and specialised dietary needs

Maintained a clean kitchen ready for unscheduled inspections.

Kept an inventory of supplies.

Placed orders from suppliers.

Kept samples for NHS inspections.

Prepared staff Rotas.

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Operated cash registers with accuracy and processed cash and card transactions.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Updated product labelling and pricing to reflect discounts and offers.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Inspected products for damages and expiry dates before processing refunds.

• Responded promptly to telephone enquiries from clients, vendors and customers.
• Processed invoices and payments using accounting software.
• Greeted guests and clients with warmth and professionalism.
• Received and screened high-volume internal and external communications, calls and email.
• Sorted and distributed incoming mail to correct recipients throughout busy office environments.
• Maintained office files for reliable reference, including electronic and hard copies.
• Arranged meetings by reserving rooms and making arrangements for snacks.
• Organised and maintain office common areas.
• Entered handwritten data into computers for easy retrieval.
• Kept inventory of office supplies and ordered new items when necessary.