Wendy Kozinska
Glasgow
Summary
Results-driven Leader experienced in enhancing performance, morale, and service quality. Achieved improved outcomes for young people and families through effective collaboration with health, education, and social care partners, alongside strong safeguarding practices and person-centred communication. Navigated challenging situations with professionalism and sound judgement while fostering a supportive team environment and driving continuous performance improvements.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Team leader of the REACH service
Quarriers
Glasgow
06.2024 - 09.2026
- Led a team of 10, fostering a collaborative environment to boost productivity and morale.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Resolved conflicts within the team amicably, maintaining harmony and collaboration.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
- Liaised between management and staff, advocating for team needs and resources.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Upheld strict compliance with industry regulations and company policies, minimising risk.
- Oversaw budget management, controlling expenses to stay within allocated funds.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Represented the team at national conferences, sharing best practices and learning from peers.
Family wellbeing worker (young carers)
Quarriers
Glasgow
07.2020 - 06.2024
- Provided emotional support, building trusting relationships with young people and their families.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Partnership working with Health, Social Work, Education and others to ensure support for a young person was of the highest standard.
- Supported young people transitioning from school by helping with them with University/College applications, Apprenticeships and other employment.
- Secured funding from Short Breaks and Time to Live Funds to enhance programme initiatives for young carers.
- Coordinated trips out for young carers during school holidays to foster community engagement. with other young carers during school holidays.
- Collaborated with local services and organisations in North West Glasgow to strengthen support networks for young people and families.
- Documented support provided, ensuring accurate and up-to-date records were kept, using Charity Log.
Education
Diploma of Higher Education - Sociology
The Open University
Glasgow, GLG01-2006
Skills
- Team supervision
- Leadership skills
- Performance monitoring
- Team coordination
- Staff recruitment
- Training
- Coaching and mentorship
- Conflict resolution
- Case coordination
- Partnership working
- Community outreach
- Stakeholder liaison
- Budget management
- Resource allocation
- Risk assessment
- Performance evaluation
- Operational planning
- Process optimisation
- Task assignment
- Service improvements
- Employee performance reviews
- Workforce development strategies
- Decisive decision-making
- Team development
- Staff motivation
- Team building
- Person-centred communication
- Client support
- Record management
- Negotiation
- Negotiation
- Workforce development strategies
- Resource allocation
Certification
SVQ IN SOCIAL SERVICES (CHILDREN AND YOUNG PEOPLE)
SCQF LEVEL 7
Accomplishments
- Advanced from Family Wellbeing Worker to Team Leader quickly as result of recommendation from my manager and achievements in my role.
- Reduced the REACH waiting list and ensured more young people (around 200) were supported over the next two years.
- Grew a team from 5 to 8 link workers and surpassed funders expectations
Timeline
Team leader of the REACH service
Quarriers
06.2024 - 09.2026
Family wellbeing worker (young carers)
Quarriers
07.2020 - 06.2024
Diploma of Higher Education - Sociology
The Open University