Wendy Keele
Redditch,Worcs
Summary
A motivated, highly qualified professional with over 30 years of experience and committed to providing high standards of person-centred care. An inspiring, motivating manager with excellent personnel skills. Organised with excellent problem-solving attributes. Loyal, trustworthy and empathic. With an ability to lead from example, train and support staff with strong leadership strengths. Excellent interpersonal skills with staff, residents, relatives and regulatory authorities.
Overview
48
48
years of professional experience
25
25
years of post-secondary education
Work history
Live-in Relationship Manager (LIRM)
Helping Hands
Alcester
02.2024 - 02.2025
- Providing care and support to staff in placement, supervisions, appraisals, training support, disciplinary matters where required
- Ensuring a high-quality level of customer service is maintained as denoted within the framework of the Care Quality Commission (CQC) guidelines
- Identified and developed new business opportunities, expanding existing client bases.
- Delivered tailored solutions creating positive client experiences.
- Built and carefully managed loyal, profitable client bases.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified potential risks, ensured proper risk management measures were in place.
Area Manager
Arrowsmith Lodge Rest Home Ltd.
Lancashire
04.2018 - 02.2024
- Working within a consultancy role, with a well-established business consisting of three care homes upon request
- Undertaking quality audits, multi-disciplinary hearings, monitoring and improvements of services where required
- Liaised regularly with senior management to discuss operational updates and improvements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Registered Manager
Regents Court Care Home
Bromsgrove
12.2022 - 01.2024
- Registered with CQC to deliver and uphold values attributed to regulatory requirements
- Maintain staffing levels and adherence to local authority guidelines, Fire, Health and Safety and Food Hygiene rating
Registered Manager
St Martins Care Home Ltd.
Redditch
01.2014 - 12.2022
- Registered Manager of a Care Home for Older people, I have a proven ability to provide care for people whilst ensuring compliance to the Health and Social Care Act 2008 (HSCA 2008) and the published guidance produced by CQC (Care Quality Commission)
- Implemented improvement to services, CQC rated Good the past three years from an initial rating of requiring improvement
- I have been able to demonstrate my abilities by an improved occupancy level and as reflected within our CQC inspection report
- I have a proven ability to lead a staff team forward whilst having a genuine interest in working and living within a caring environment
- I have the ability to communicate effectively at all levels, support staff and ancillary workers, whilst maintaining a respected relationship with other health professionals
Operational Director
Waterloo Care Limited Registered Provider
Studley
05.2013 - 11.2013
- Newly acquired business, I assisted with the initial setup and implementation ensuring positive transitional care practises where maintained supporting and maintaining the continuity of quality care
- This included holding staff meetings and liaising with the newly appointed Care Manager whilst maintaining a strong introductory team of professionals
Registered Manager Care Manager
The Woodlands
Studley
06.1993 - 11.2013
- I have been a consistent Care Manager for over 20 years at a private care home for nineteen people many with Dementia
- An important part of my role involves delivery of staff training and my aim is to promote a culture of person-centred care in everyday practice
- Consistently rated as excellent by CQC and have achieved national recognition of our dementia care activities in 2011
Quality Inspector
UK-NSI
Redditch
04.1992 - 04.1994
- My duties included initial test and examination of field warranty returns on site or at the customers’ lineside using failure analysis techniques with written reports and corrective production implementation
- I was also responsible for generating visual graphical representation of ppm trends using pareto analysis and cause and effect diagrams
- As secretary of the internal calibration team, I maintained all manual and computer records, my duties included calibration of all meteorological electronic and electrical equipment and training requirements of personal
Reciprocal Controller
Hi-Speed Plates - Serck Marston
Redditch
04.1990 - 04.1992
- Purchasing the vehicle requirements the B.T.R Group (British Tyre & Rubber Plc)
- Working with direct contact at director level and garage personal
- Purchasing vehicles on a reciprocal basis with number plate sales
Quality Technician
GEC Plessey
Plymouth
02.1989 - 04.1990
- Electrical inspection / testing of integrated circuits, working alone on shift as representative of the Quality department
- Responsible for the sample inspection to Mil std 883 and BS6001 requirements, my duties included reliability testing, goods inwards, final inspection, quality audits
- I also set up electrical testing of A.T.E equipment using computer data log facilities and the generation of computer graphical representation of ppm trends
Inspector
Ranco Controls
Plymouth
05.1977 - 01.1981
- Initially involved with the calibration of the thermostats rising to sample inspection within specification tolerance levels including the recording of all information and daily calculation of the barometric pressure variations
Education
High School - undefined
Southway School
Plymouth, Devon 01.1971 - 01.1977
BSc - Dementia Studies
Bradford University
Bradford 09.2010 - 12.2012
NVQ Level 5 - Advanced Management for Care
City & Guilds
Worcester, Worcestershire 09.1985 - 02.1997
Certificate of Higher Education - Managing Care
North East Worcestershire College
Redditch, Worcestershire 04.1995 - 07.1995
Diploma of Higher Education - Preparing to teach in the life long sector
BTEC
Distance Learning 09.2011 - 05.2012
Higher National Diploma - QCF Assessors Award (D32/33)
City & Guilds
Redditch, Worcestershire 09.1996 - 06.1997
NVQ Level 2 - Working with People with Mental Illness
NCFE
Distance Learrning 08.2010 - 10.2010
Certificate of Higher Education - Palliative Care
NCFE
Distance Learning 10.2010 - 12.2010
NVQ Level 5 - Management and Leadership (QCF)
EDI
Distance Learning 07.2013 - 07.2014
NVQ Level 5 - Diploma in Management
EDI
Redditch, Worcestershire 07.2014 - 07.2015
Certificate of Higher Education - Leadership & Management
CFA Skills
Redditch, Worcestershire 02.2015 - 08.2015
NVQ Level 2 - Understanding Dignity & Safeguarding in Adult Health
NCFE
Redditch, Worcestershire 03.2016 - 09.2016
Diploma of Higher Education - Principles of Dementia Care
Cache
Redditch, Worcestershire 06.2017 - 12.2017
Affiliations
Associate member of the Institute for learning, AG001785
Timeline
Live-in Relationship Manager (LIRM)
Helping Hands
02.2024 - 02.2025
Registered Manager
Regents Court Care Home
12.2022 - 01.2024
Area Manager
Arrowsmith Lodge Rest Home Ltd.
04.2018 - 02.2024
Diploma of Higher Education - Principles of Dementia Care
Cache
06.2017 - 12.2017
NVQ Level 2 - Understanding Dignity & Safeguarding in Adult Health
NCFE
03.2016 - 09.2016
Certificate of Higher Education - Leadership & Management
CFA Skills
02.2015 - 08.2015
NVQ Level 5 - Diploma in Management
EDI
07.2014 - 07.2015
Registered Manager
St Martins Care Home Ltd.
01.2014 - 12.2022
NVQ Level 5 - Management and Leadership (QCF)
EDI
07.2013 - 07.2014
Operational Director
Waterloo Care Limited Registered Provider
05.2013 - 11.2013
Diploma of Higher Education - Preparing to teach in the life long sector
BTEC
09.2011 - 05.2012
Certificate of Higher Education - Palliative Care
NCFE
10.2010 - 12.2010
BSc - Dementia Studies
Bradford University
09.2010 - 12.2012
NVQ Level 2 - Working with People with Mental Illness
NCFE
08.2010 - 10.2010
Higher National Diploma - QCF Assessors Award (D32/33)
City & Guilds
09.1996 - 06.1997
Certificate of Higher Education - Managing Care
North East Worcestershire College
04.1995 - 07.1995
Registered Manager Care Manager
The Woodlands
06.1993 - 11.2013
Quality Inspector
UK-NSI
04.1992 - 04.1994
Reciprocal Controller
Hi-Speed Plates - Serck Marston
04.1990 - 04.1992
Quality Technician
GEC Plessey
02.1989 - 04.1990
NVQ Level 5 - Advanced Management for Care
City & Guilds
09.1985 - 02.1997
Inspector
Ranco Controls
05.1977 - 01.1981
High School - undefined
Southway School
01.1971 - 01.1977
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