Wendy Keele
Redditch,Worcs
Summary
A motivated, highly qualified professional with over 30 years of experience and committed to providing high standards of person-centred care. An inspiring, motivating manager with excellent personnel skills. Organised with excellent problem-solving attributes. Loyal, trustworthy and empathic. With an ability to lead from example, train and support staff with strong leadership strengths. Excellent interpersonal skills with staff, residents, relatives and regulatory authorities.
Overview
48
48
years of professional experience
25
25
years of post-secondary education
Work history
Live-in Relationship Manager (LIRM)
Helping Hands
Alcester
2024.02 - 2025.02
- Providing care and support to staff in placement, supervisions, appraisals, training support, disciplinary matters where required
- Ensuring a high-quality level of customer service is maintained as denoted within the framework of the Care Quality Commission (CQC) guidelines
- Identified and developed new business opportunities, expanding existing client bases.
- Delivered tailored solutions creating positive client experiences.
- Built and carefully managed loyal, profitable client bases.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified potential risks, ensured proper risk management measures were in place.
Area Manager
Arrowsmith Lodge Rest Home Ltd.
Lancashire
2018.04 - 2024.02
- Working within a consultancy role, with a well-established business consisting of three care homes upon request
- Undertaking quality audits, multi-disciplinary hearings, monitoring and improvements of services where required
- Liaised regularly with senior management to discuss operational updates and improvements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Registered Manager
Regents Court Care Home
Bromsgrove
2022.12 - 2024.01
- Registered with CQC to deliver and uphold values attributed to regulatory requirements
- Maintain staffing levels and adherence to local authority guidelines, Fire, Health and Safety and Food Hygiene rating
Registered Manager
St Martins Care Home Ltd.
Redditch
2014.01 - 2022.12
- Registered Manager of a Care Home for Older people, I have a proven ability to provide care for people whilst ensuring compliance to the Health and Social Care Act 2008 (HSCA 2008) and the published guidance produced by CQC (Care Quality Commission)
- Implemented improvement to services, CQC rated Good the past three years from an initial rating of requiring improvement
- I have been able to demonstrate my abilities by an improved occupancy level and as reflected within our CQC inspection report
- I have a proven ability to lead a staff team forward whilst having a genuine interest in working and living within a caring environment
- I have the ability to communicate effectively at all levels, support staff and ancillary workers, whilst maintaining a respected relationship with other health professionals
Operational Director
Waterloo Care Limited Registered Provider
Studley
2013.05 - 2013.11
- Newly acquired business, I assisted with the initial setup and implementation ensuring positive transitional care practises where maintained supporting and maintaining the continuity of quality care
- This included holding staff meetings and liaising with the newly appointed Care Manager whilst maintaining a strong introductory team of professionals
Registered Manager Care Manager
The Woodlands
Studley
1993.06 - 2013.11
- I have been a consistent Care Manager for over 20 years at a private care home for nineteen people many with Dementia
- An important part of my role involves delivery of staff training and my aim is to promote a culture of person-centred care in everyday practice
- Consistently rated as excellent by CQC and have achieved national recognition of our dementia care activities in 2011
Quality Inspector
UK-NSI
Redditch
1992.04 - 1994.04
- My duties included initial test and examination of field warranty returns on site or at the customers’ lineside using failure analysis techniques with written reports and corrective production implementation
- I was also responsible for generating visual graphical representation of ppm trends using pareto analysis and cause and effect diagrams
- As secretary of the internal calibration team, I maintained all manual and computer records, my duties included calibration of all meteorological electronic and electrical equipment and training requirements of personal
Reciprocal Controller
Hi-Speed Plates - Serck Marston
Redditch
1990.04 - 1992.04
- Purchasing the vehicle requirements the B.T.R Group (British Tyre & Rubber Plc)
- Working with direct contact at director level and garage personal
- Purchasing vehicles on a reciprocal basis with number plate sales
Quality Technician
GEC Plessey
Plymouth
1989.02 - 1990.04
- Electrical inspection / testing of integrated circuits, working alone on shift as representative of the Quality department
- Responsible for the sample inspection to Mil std 883 and BS6001 requirements, my duties included reliability testing, goods inwards, final inspection, quality audits
- I also set up electrical testing of A.T.E equipment using computer data log facilities and the generation of computer graphical representation of ppm trends
Inspector
Ranco Controls
Plymouth
1977.05 - 1981.01
- Initially involved with the calibration of the thermostats rising to sample inspection within specification tolerance levels including the recording of all information and daily calculation of the barometric pressure variations
Education
High School - undefined
Southway School
Plymouth, Devon 1971.01 - 1977.01
BSc - Dementia Studies
Bradford University
Bradford 2010.09 - 2012.12
NVQ Level 5 - Advanced Management for Care
City & Guilds
Worcester, Worcestershire 1985.09 - 1997.02
Certificate of Higher Education - Managing Care
North East Worcestershire College
Redditch, Worcestershire 1995.04 - 1995.07
Diploma of Higher Education - Preparing to teach in the life long sector
BTEC
Distance Learning 2011.09 - 2012.05
Higher National Diploma - QCF Assessors Award (D32/33)
City & Guilds
Redditch, Worcestershire 1996.09 - 1997.06
NVQ Level 2 - Working with People with Mental Illness
NCFE
Distance Learrning 2010.08 - 2010.10
Certificate of Higher Education - Palliative Care
NCFE
Distance Learning 2010.10 - 2010.12
NVQ Level 5 - Management and Leadership (QCF)
EDI
Distance Learning 2013.07 - 2014.07
NVQ Level 5 - Diploma in Management
EDI
Redditch, Worcestershire 2014.07 - 2015.07
Certificate of Higher Education - Leadership & Management
CFA Skills
Redditch, Worcestershire 2015.02 - 2015.08
NVQ Level 2 - Understanding Dignity & Safeguarding in Adult Health
NCFE
Redditch, Worcestershire 2016.03 - 2016.09
Diploma of Higher Education - Principles of Dementia Care
Cache
Redditch, Worcestershire 2017.06 - 2017.12
Affiliations
Associate member of the Institute for learning, AG001785
Timeline
Live-in Relationship Manager (LIRM)
Helping Hands
2024.02 - 2025.02
Registered Manager
Regents Court Care Home
2022.12 - 2024.01
Area Manager
Arrowsmith Lodge Rest Home Ltd.
2018.04 - 2024.02
Diploma of Higher Education - Principles of Dementia Care
Cache
2017.06 - 2017.12
NVQ Level 2 - Understanding Dignity & Safeguarding in Adult Health
NCFE
2016.03 - 2016.09
Certificate of Higher Education - Leadership & Management
CFA Skills
2015.02 - 2015.08
NVQ Level 5 - Diploma in Management
EDI
2014.07 - 2015.07
Registered Manager
St Martins Care Home Ltd.
2014.01 - 2022.12
NVQ Level 5 - Management and Leadership (QCF)
EDI
2013.07 - 2014.07
Operational Director
Waterloo Care Limited Registered Provider
2013.05 - 2013.11
Diploma of Higher Education - Preparing to teach in the life long sector
BTEC
2011.09 - 2012.05
Certificate of Higher Education - Palliative Care
NCFE
2010.10 - 2010.12
BSc - Dementia Studies
Bradford University
2010.09 - 2012.12
NVQ Level 2 - Working with People with Mental Illness
NCFE
2010.08 - 2010.10
Higher National Diploma - QCF Assessors Award (D32/33)
City & Guilds
1996.09 - 1997.06
Certificate of Higher Education - Managing Care
North East Worcestershire College
1995.04 - 1995.07
Registered Manager Care Manager
The Woodlands
1993.06 - 2013.11
Quality Inspector
UK-NSI
1992.04 - 1994.04
Reciprocal Controller
Hi-Speed Plates - Serck Marston
1990.04 - 1992.04
Quality Technician
GEC Plessey
1989.02 - 1990.04
NVQ Level 5 - Advanced Management for Care
City & Guilds
1985.09 - 1997.02
Inspector
Ranco Controls
1977.05 - 1981.01
High School - undefined
Southway School
1971.01 - 1977.01