Summary
Overview
Work History
Education
Skills
Custom
Certification
Timeline
Generic

Wendy Hooper

Annfield Plain,UK

Summary

Accomplished professional with expertise in training and development, specialising in operational training delivery and design. Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, with a strong ability to deliver engaging training sessions. Skilled in coaching and learning management systems (LMS), aiming to enhance organisational learning outcomes.

Overview

28
28
years of professional experience
9957
9957
years of post-secondary education
1
1
Certification

Work History

Training Manager

Prestwick Care
Newcastle upon Tyne, Tyne and Wear
05.2014 - 02.2025
  • The implementation and management of E-learning system across all homes
  • Designed, planned and delivered induction, update and refresher courses for 15 care homes staff
  • Organised delivery of specialised training in liaison with external service providers.
  • Reviewed and updated current training programmes
  • Collaborated with home managers to facilitate NVQ and apprenticeship completion
  • Working with operational and compliance teams to ensure training compliance figures are maintained,
  • Compiled monthly training reports for Director of Care
  • Effectively communicated objectives for lessons, units, and projects to participants
  • Facilitated sessions averaging 15 attendees each
  • Responsible for audits across the homes
  • Evaluated staff achievements and delivered extra help where needed
  • Provided support to trainees by addressing queries and resolving concerns
  • Oversaw moving and handling equipment management across multiple homes

Regional Trainer

Care UK
10.2012 - 05.2014
  • Designing, planning, and delivering of induction, update and refresher courses and specialist care programmes to existing and new staff working with residential care services
  • The monitoring, training and supporting of in house trainers
  • Evaluating and reviewing of current training programmes
  • Responsible for the co-ordination and reporting of the Boots E-learning training

Training Co-ordinator

Reliance Secure Task Management Ltd
Bristol
10.2010 - 08.2012
  • The training of detention and custodial staff for a variety of private sector contracts throughout the country
  • Subjects including first aid, AED and oxygen therapy, health and safety, detention officer training including searching, welfare of detainees, PACE
  • Management and supervisory training including absence management, discipline and grievance procedures, and performance and development reviews
  • Writing and development of new training packages
  • Working with business development to help produce bids for new contracts

Senior Training Officer

Reliance Secure Task Management Ltd
Bristol
06.2006 - 10.2010
  • As Training Co-ordinator role

Training Officer

Reliance Secure Task Management Ltd
Bristol
09.2004 - 06.2006
  • The Training of detention and custodial staff for a variety of private sector contracts
  • Training subjects including first aid, AED and oxygen therapy, Health and safety, Diversity, IT skills, Inter Personal Skills
  • Detention Officer training - searching, welfare of detainees, law and procedures including PACE and Safer Detention, drugs and alcohol awareness
  • Management and supervisory training including absence management, discipline and grievance and performance and development reviews
  • Trainer and work place coaches training and development
  • Assisting the Head of Training with administration, liaising with customers, writing and developing of new training packages

Prisoner Custody Officer/ Trainer

Premier Prison Services Ltd
West Midlands
10.1996 - 09.2004
  • Transporting of prisoners between courts, prisons and police stations, running periodic courts and assisting at various county, magistrates and crown courts
  • As a trainer I started as a first aid trainer delivering four and two day courses and progressed onto delivering the six week initial training course to new staff

Education

B.A (Hons) - Business Enterprise

University of Wolverhampton

BTEC HND - Business and Finance

University of Wolverhampton
1993

BTEC National Diploma - Business and Finance

Bridgnorth And South Shropshire College of FE
06.1991

BTEC 1st Diploma - Business and Finance

Brigdnorth And South Shropshire College of FE
06.1989

GCSE'S - English Language, English Literature, Maths, Music, Physics, Geography, French, Community & Health, Design

William Brookes School
06.1988

Skills

  • Proficient in Microsoft Word
  • Microsoft Excel Proficiency
  • Microsoft Office Suite Proficiency
  • Coaching
  • Training delivery
  • Learning management systems expertise
  • Employee Training and Development
  • Operational training delivery
  • Training design

Custom

  • Bronze Duke of Edinburgh's Award, 08/01/87
  • Silver Duke of Edinburgh's Award, 05/01/89
  • Gold Duke of Edinburgh's Award, 06/01/93
  • British Red Cross - Certificate of Meritorious Service, 2010

Certification

PTTLS Level 4

NVQ Level 3 Training and Development

Timeline

Training Manager

Prestwick Care
05.2014 - 02.2025

Regional Trainer

Care UK
10.2012 - 05.2014

Training Co-ordinator

Reliance Secure Task Management Ltd
10.2010 - 08.2012

Senior Training Officer

Reliance Secure Task Management Ltd
06.2006 - 10.2010

Training Officer

Reliance Secure Task Management Ltd
09.2004 - 06.2006

Prisoner Custody Officer/ Trainer

Premier Prison Services Ltd
10.1996 - 09.2004

B.A (Hons) - Business Enterprise

University of Wolverhampton

BTEC HND - Business and Finance

University of Wolverhampton

BTEC National Diploma - Business and Finance

Bridgnorth And South Shropshire College of FE

BTEC 1st Diploma - Business and Finance

Brigdnorth And South Shropshire College of FE

GCSE'S - English Language, English Literature, Maths, Music, Physics, Geography, French, Community & Health, Design

William Brookes School

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