Wendy Hayward
Lincoln,Lincolnshire
Summary
Dedicated Business Project Manager with proven organisational skills and a strong foundation in communication and problem-solving. Experienced in managing case management systems and enhancing team productivity through effective leadership. Committed to achieving organisational goals and fostering a positive work environment.
Overview
16
16
years of professional experience
Work history
Business Project Manager
Gilson Gray
Lincoln, Lincolnshire
2024.07 - Current
- Assisted with implementation of a new case management system, quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Carried out day-to-day duties accurately and efficiently.
Business Support Services Manager
Knights
Lincoln, Lincolnshire
2022.07 - 2024.04
- Redesigned workflow processes, enhancing overall productivity.
- Drove improvements in service delivery by fostering a culture of continuous learning.
- Promoted team collaboration for improved customer service delivery.
- Increased operational efficiency with streamlined process implementation.
- Managed staff training, resulting in increased skill levels across the team.
- Cultivated positive work environment through supportive leadership style and clear communication.
- Handled complex situations calmly under pressure, ensuring minimal disruption to services.
New Business Team Manager
Home Property Lawyers
Lincoln, Lincolnshire
2012.05 - 2022.07
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Developed action plans for continuous process improvement initiatives.
- Delegated responsibilities efficiently amongst team members.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Conducted performance evaluations to identify areas of improvement.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Led and managed administrative staff to maintain smooth daily operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Data Administrator
Langleys Solicitors
Lincoln, Lincolnshire
2010.09 - 2012.04
- Handled incoming telephone calls professionally whilst providing accurate information.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Improved record keeping system with attention to detail and thoroughness.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Streamlined office operations by implementing efficient administrative procedures.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Delivered top-notch customer service by promptly responding to inquiries and complaints.
- Handled confidential information with discretion, fostering a trustful work environment.
Education
GCSE - GCSE
Robert Pattinson
Lincoln 1993 - 1998
Skills
- Communication skills
- Problem-solving
- Leadership
- Resourcefulness
- Knowledge of several case management systems
- Managing of Lender Panel sites
Affiliations
- Spending time with family & swimming
Timeline
Business Project Manager
Gilson Gray
2024.07 - Current
Business Support Services Manager
Knights
2022.07 - 2024.04
New Business Team Manager
Home Property Lawyers
2012.05 - 2022.07
Data Administrator
Langleys Solicitors
2010.09 - 2012.04
GCSE - GCSE
Robert Pattinson
1993 - 1998