Wendy Gupiteo
Derry/Londonderry,Londonderry
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Madame Pho Derry Restaurant
Derry/Londonderry, Londonderry
06.2025 - Current
- Selected and trained staff to create knowledgeable, high-performing team that enhanced service quality.
- Led daily operations to achieve key business objectives.
- Mentored staff to enable professional development and progression.
- Supervised services provided to achieve quality and performance targets.
- Coordinated and allocated resources to support service team.
- Planned staff activities to meet operational demands.
- Established clear policies and procedures guiding service staff operations.
- Handled customer complaints with diplomacy, resolving issues promptly to maintain satisfaction and encourage repeat visits.
- Oversaw the reservation system, managing bookings efficiently to maximise occupancy and reduce wait times.
- Secured venue, ensuring it was safe, presentable and welcoming at all times.
- Coordinated table arrangements and seating plans to optimise dining experiences during peak service times.
- Monitored dining room activity, optimising service flow and staff deployment to improve overall operational effectiveness.
- Helped guests prepare building for events, including setup and breakdown. and staff in preparing the building for all events, including setups and pack down.
- Managed a team of front-of-house staff, overseeing schedules and delegating tasks to maintain efficient service.
Registered Nurse/ OIC-Shift Manager
St Lukes Medical Center- Global City (Philippines)
Taguig City, Manila
08.2021 - 05.2025
- Provided immediate medical assistance during life-threatening emergencies to stabilise patients.
- Conducted emergency medical procedures, such as CPR, to save patients' lives.
- Administered CPR following Basic Life Support for Health Care Provider during emergency cases to patients undergoing cardiac arrest.
- Managed emergency situations, delivering critical care interventions in high-pressure environments.
- Administered prescribed medications to patients and monitored responses to address any adverse reactions.
- Delivered excellent care and management of acute and chronic pain.
- Monitored patient pain and discomfort to assess needs for therapies or painkilling drugs.
- Performed wound care procedures, applying dressings and monitoring healing processes.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
- Monitored vital signs and symptoms, responding promptly to any indications of deterioration.
- Maintained accurate patient records, documenting care provided and progress observed.
- Maintained comprehensive patient records and recorded patient histories, vital signs and assessments for future physician review.
- Documented patient care services by charting in patient and department records accurately.
- Actively promoted best nursing practices, leading by example in providing accurate, prompt patient provisions.
- Facilitated therapeutic communication, building rapport with patients to support mental and emotional well-being.
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
- Utilised infection control measures to prevent the spread of illness within healthcare settings.
- Assisted nurses and patients with the admission process.
- Maintained comprehensive patient records and recorded patient histories, vital signs and assessments for future physician review.
- Documented patient care services by charting in patient and department records accurately.
Education
Bachelor of Science - Bachelor of Science in Nursing
Bulacan State University
Malolos, Bulacan01-2020
Skills
- Operations management
- Resource allocation
- Quality assurance
- Performance monitoring
- Staff training
- Customer service
- Team leadership
- Decision making
- Time management
- Communication skills
- Positive attitude
Timeline
Front of House Supervisor
Madame Pho Derry Restaurant
06.2025 - Current
Registered Nurse/ OIC-Shift Manager
St Lukes Medical Center- Global City (Philippines)
08.2021 - 05.2025
Bachelor of Science - Bachelor of Science in Nursing
Bulacan State University