Wendy Evans
Wakefield
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
Self employed
Myself
Wakefield , West Yorkshire
2010.09 - 2025.08
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Consistently worked hard to enhance operations and achieve outcomes
- Maximised customer engagement and satisfaction by delivering excellent customer service. Ran my own business for 15 years
Stock Assistant
Sainsburys
Wakefield , West Yorkshire
2007.08 - 2008.10
- Conducted daily stock rotations with earliest sell-by dates at shelf font, keeping stock waste minimal.
- Implemented stock rotation methods, reducing wastage and improving availability of fresh stock.
- Organised stock areas and displays, facilitating product visibility with carefully labelled shelves providing access to goods.
- Processed and organised stock delivered to store, verifying correct order counts and products received before delivery sign-off.
- Kept abreast of stock levels using inventory systems, modifying purchasing quantities and delivery frequency to meet customer demand.
- Maintained a clean and organised stockroom, adhering to health and safety standards.
- Transported stock from warehouse and placed on shelves to replenish items.
Supervisor
Primark
Wakefield , West Yorkshire
2006.02 - 2008.09
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Facilitated communication between senior management and staff, acting as a liaison.
- Checked work throughout production phases for good quality control.
Education
Retail yts city and guilds - Retail
Youth training scheme
Wakefield, West Yorkshire 1987.01 - 1989.04
A-Levels - Biology cse level 2
Eastmoor high
Wakefield 1987-07
A-Levels - History cse level 3
Eastmoor high
Wakefield 1987-07
A-Levels - Art cse level 2
Eastmoor high
Wakefield 1987-07
A-Levels - English cse level 1
Eastmoor high
Wakefield 1987-07
A-Levels - Maths cse level 1
Eastmoor high
Wakefield 1987-07
Skills
- Retail experience
- Business management
- Customer service
- Replenishing inventory
- Inventory management
- Cash handling
- Monthly and yearly accounting
- Goods display skills
- inventory management
- Effective communication
- Process optimization
- Eagerness to learn
- customer-centric
Timeline
Self employed
Myself
2010.09 - 2025.08
Stock Assistant
Sainsburys
2007.08 - 2008.10
Supervisor
Primark
2006.02 - 2008.09
Retail yts city and guilds - Retail
Youth training scheme
1987.01 - 1989.04
A-Levels - Biology cse level 2
Eastmoor high
A-Levels - History cse level 3
Eastmoor high
A-Levels - Art cse level 2
Eastmoor high
A-Levels - English cse level 1
Eastmoor high
A-Levels - Maths cse level 1
Eastmoor high