Wendy Colline Sondai
Prestonpans,East Lothian
Summary
Compassionate, award-winning Senior Care Worker / Team Leader with over 3 years of experience delivering exceptional care in both home, care home and clinical settings. Currently completing SVQ Level 3 in Health and Social Care (expected Jan 2026) with plans to progress to SVQ Level 4 and beyond. Demonstrates strong leadership, training, and coordination skills with a proactive approach to staff supervision, care planning, safeguarding, and regulatory compliance. Known for an empathetic approach, attention to detail, and consistent excellence – proven by receiving Employee of the Month (2023) and subsequent promotion to a senior leadership role. Fully committed to continuous professional development and delivering the highest standards in person-centred care.
Overview
18
18
years of professional experience
Work history
Senior Carer
Abercorn Care Limited
Edinburgh, Midlothian
08.2025 - Current
- To assist Registered Manager and deputy with assessment of care and nursing needs of residents accommodated within any of Abercorn Care Limited Homes, in such a way as to promote their health and wellbeing at all times and by promoting the reputation of the company.
- To assist in developing , implementing and evaluating programmes of care in line with needs assessed by the Named Nurse/Carer.
- To work within, and to all , Abercorn Care Limited's Policies and Procedures whilst maintaining appropriate status, fit for employment within their Scottish Social Services Council Registration as appropriate throughout the period of employment.
- To support all Support Worker ( Carer) on a shift basis, lead by example and participate in all aspects of nursing and care delivery.
- To be involved with assessments and care plans for residents as directed by the named Nurse/Carer, Supervisor and in the absence of the nominated named Nurse/Carer ensure that all the care plans are kept up to date/ monitored and relevant to ensure safe delivery of assessed needs at all times.
- To report and record any changes in the physical or mental state of residents on a shift by shift basis or sooner if required for all those accommodated within the care home.
- To make appropriate referrals for general practitioners and other healthcare professionals e.g. dieticians , Opticians etc.
- Carry out clinical procedures as directed keeping accurate records.
- Undertake needs assessments as instructed by specialist Nurses.
- Administer prescribed medicines safely and maintain proper records.
- Supervise and support care staff when directed by management.
- Assist cares with supervision and knowledge sharing during training.
- Attend staff meetings and contribute ideas for improvement.
- Maintain confidentiality regarding residents , staff and the care home.
- To be efficient in the use of all supplies and report shortages to management.
- Wear personal protective equipment ( PPE) as required.
- Properly record and report all accidents, incidents and occurrences.
- Address and escalate resident concerns or complaints per company policy.
- Be familiar with and implement residents care plans.
- Assist residents with personal and nursing care, including hygiene dressing, mobility , and daily routines.
- Supervise and direct support workers to ensure safe and effective delivery of care.
- Maintain clean , hazard free and well stocked resident areas including bed making and commode care.
- Support residents with meals , drinks and other dietary needs ensuring accurate record keeping.
- Safeguard residents through discreet observation, respond to emergency's and act as a first aider / fire warden when required.
- Organise and participate in activities that promote the residents well being.
Team Leader/Senior Carer
Baal-Perazim Care Services Ltd
Edinburgh, Midlothian
02.2024 - 07.2025
- Awarded Employee of the Month (2023) in recognition of high-quality care, and leadership.
- Promoted to Team Leader to oversee, mentor, and support a team of domiciliary care staff.
- Deliver three field-based days per week, conducting:
- Spot checks.
- Risk assessments.
- Supervision and mentoring.
- Client reviews and welfare checks.
- Spend two office-based days managing.
- Staff files, EMAR audits, and rota updates.
- Care plan revisions and incident reporting.
- Liaising with social workers and raising safeguarding concerns.
- Conduct onboarding and training for new care workers.
- Handle on-call support one weekend per month (with emergency coordination, and staff backup duties).
- Support service users with personal care, medication, mobility aids, meals, and daily routines.
- Promote dignity, independence, and wellbeing for all clients.
- Maintain compliance with SSSC Codes and the Health and Social Care Standards.
Domiciliary Care Worker
Baal-Perazim Care Services Ltd
Edinburgh
09.2022 - 02.2024
- Delivered personalised in-home support tailored to individual care plans.
- Supported clients with personal care, mobility, medication, nutrition, and social needs.
- Completed detailed daily care logs, documenting care provided and any significant observations.
- Assisted clients in basic daily needs, including dressing, washing, drying hair and feeding.
- Assisted with personal hygiene from bathing to toileting, while promoting dignity and independence.
- Safely managed and administered medication.
- Helped calm and reassure clients suffering anxiety with a friendly, calming and positive approach.
- Conducted housekeeping tasks to keep living areas presentable, clean and hygienic.
- Delivered mobility support to clients, including hoists, wheelchairs and vehicle access aids.
- Created specialised meals, drinks and snacks according to patient requirements and dietary needs.
- Monitored clients' conditions, reporting any concerns or changes to relevant healthcare providers.
- Developed strong, trust-based relationships with clients and their families through compassionate interaction and communication.
- Implemented strategies to manage challenging behaviors in clients with dementia, maintaining a calm and safe environment.
- Assisted clients with domestic tasks, grocery shopping and pet care.
- Prepared and cooked patient's food using ovens, fryers, microwaves and stoves.
Nurse Aide
Baines Avenue Clinic
Harare, Harare
02.2022 - 05.2022
- Provided consistent, high-quality care to pre- and post-natal patients in a clinical environment.
- Assisted with bathing, dressing, toileting, and mobility support.
- Worked alongside doctors, nurses, and other healthcare professionals to implement care routines and health monitoring.
- Encouraged independence while supporting safe, dignified living.
- Delivered clear, simplified communication.
- Supported meal preparation and assisted with feeding, where necessary.
- Offered companionship and emotional support to combat loneliness and isolation.
- Maintained accurate records and liaised with families.
- Worked in the NNU.
- Lifted and assisted patients to help with mobility problems.
- Cleaned and dressed wounds to prevent infection spread and facilitate healing process.
- Monitored vital signs, such as blood pressure and temperature, and reported significant changes to nursing staff.
- Responded promptly to patient calls and requests, providing timely assistance and addressing concerns efficiently.
- Observed patients' conditions and responses to treatment, reporting sudden changes to health professionals for advice.
Receptionist and Switchboard Operator
Atherstone and Cook Legal Practitioners
Harare, Harare
03.2008 - 08.2022
Receptionist /Office Orderly on a part time basis
Scanlen and Holderness
Harare, Harare
05.2007 - 07.2007
Education
SVQ Level 3 - Health and Social Care (Adults)
Eternal Balance LLP
Glasgow, Glasgow City 09.2024 -
Nurse Aide Certification - Community-Based Health Care, First Aid
St John's Ambulance Association of Zimbabwe
Harare 02.2022 - 02.2022
Certificate of Higher Education - City and Guilds Top Flight Secretarial
Trust Academy
Harare 06.2015 - 06.2016
Certificate of Higher Education - LCCI Certificate
Innov Academy
Harare 06.2013 - 11.2013
Certificate of Higher Education - Computer studies
Amizdam Consultancy and Management Training Institute
Harare 01.2013 - 03.2013
GCSEs - Secondary School
Seke 3 High secondary School
Seke 01.2000 - 11.2003
Skills
- Leadership and supervision
- Staff Mentoring and Onboarding
- Risk Assessments and Care Planning
- Medication administration (eMAR)
- Reviews and spot checks
- Safeguarding and Concern Escalation
- Rota and Office Management
- Client Companionship and Personal Care
- Strong communication and interpersonal skills
- SSSC and Health and Social Care Compliance
- Multi-Agency Collaboration
- Customer service excellence
- Personal hygiene and dressing
- Communication skills
- Vulnerable Adult Safeguarding
- Elderly care
- Elderly mobility assistance
- Attentive listening
- Creative thinking
- Safeguarding knowledge
- Dignity respect
- Respect for privacy
- Dementia awareness
- Time-management
- Confidentiality
- Cooking and preparing meals
- Safety procedures implement
- End-Of-Life care expertise
- Knowledge of dementia care
Accomplishments
- Employee of the Month (2023) - Baal-Perazim Care Services
- Promotion to a Team Leader - 2024
Languages
English
Fluent
References
- Shirley Gauld -sgmanager@abercorncare 01314681630 67 The Promenade, Joppa Edinburgh EH15 2EA
- Donovan Matambo - jobhunters@seniorcarers.com 01313704555 /07460060014 Senior Carers LTD,122 Gile Street Leith Edinburgh EH6 6BZ
- Elsie Phiri- elsie.phiri@baalperazimcareservices.org.uk, 0131 261 6870, Baal-Perazim Care Services Ltd, 130 Pitt Street, Edinburgh, EH4 0DD
- T Katonha Sr - tkatonha@bainesclinic.co.zw, +263 (242) 705011/62, Baines Avenue Clinic, 66 Baines Avenue, Box BE 190, Harare
- Christopher Mhike -chrismhike@praetor.co.zw - +263 8677044999 , 119 Josiah Chinamano Avenue, Box number CY 1254 Harare
ADDITIONAL INFORMATION
Full UK Driving License, Two weeks' notice, Online DBS available
Timeline
Senior Carer
Abercorn Care Limited
08.2025 - Current
SVQ Level 3 - Health and Social Care (Adults)
Eternal Balance LLP
09.2024 -
Team Leader/Senior Carer
Baal-Perazim Care Services Ltd
02.2024 - 07.2025
Domiciliary Care Worker
Baal-Perazim Care Services Ltd
09.2022 - 02.2024
Nurse Aide
Baines Avenue Clinic
02.2022 - 05.2022
Nurse Aide Certification - Community-Based Health Care, First Aid
St John's Ambulance Association of Zimbabwe
02.2022 - 02.2022
Certificate of Higher Education - City and Guilds Top Flight Secretarial
Trust Academy
06.2015 - 06.2016
Certificate of Higher Education - LCCI Certificate
Innov Academy
06.2013 - 11.2013
Certificate of Higher Education - Computer studies
Amizdam Consultancy and Management Training Institute
01.2013 - 03.2013
Receptionist and Switchboard Operator
Atherstone and Cook Legal Practitioners
03.2008 - 08.2022
Receptionist /Office Orderly on a part time basis
Scanlen and Holderness
05.2007 - 07.2007
GCSEs - Secondary School
Seke 3 High secondary School
01.2000 - 11.2003
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