Wendy Adusei
Summary
Dedicated data protection professional with a proven track record in ensuring compliance and mitigating risks. Experienced in managing data protection projects, conducting risk assessments, and advising on data privacy regulations. Skilled in incident response, data subject rights handling, and international data transfer compliance. Proven ability to collaborate with cross-functional teams and communicate effectively with stakeholders at all levels. Seeking a challenging role to contribute to a data-driven organisation and further develop my expertise in data protection.
Overview
8
8
years of professional experience
Work History
Data Privacy Advisor
Cancer Research UK
10.2023 - Current
- Investigated potential breaches of privacy or security incidents, identified root causes, and implemented corrective action plans as necessary
- Managed the organisation's Records of Processing system on One Trust, ensuring up-to-date records through collaboration with Teams
- Provided expert advice on personal data use, storage, and security, conducting risk assessments and mapping data flows
- Partnered with Project managers to ensure compliance in new projects
- Reviewed and approved contracts and Data Processing Agreements with new suppliers to ensure compliance with data protection regulations
- Prepared monthly reports for business stakeholders and provided insightful analysis of incident reports
- Provided support during internal audits relating to GDPR compliance and risk management strategies
- Monitored and reported on staff completion of Data Protection Training, contributing to management information and statistics
- Maintained awareness of industry trends related to data privacy regulation changes and advised accordingly
- Performed risk assessments to identify potential vulnerabilities in systems or processes involving customer data
- Responded to all Data Subjects Rights which included DSARs, Erasure Requests, Rectification Requests within the legal timeframe
Data Protection Associate
Three Network
01.2023 - 09.2023
- Led initiatives targeting employee training sessions on GDPR regulations resulting in improved awareness within teams about data protection policies—achieving a measurable increase in reported adherence rates among staff members reaching above 90%.
- Conducted comprehensive GDPR compliance reviews in coordination with the Data Protection Officer
- Oversaw and efficiently manage the customer communication inbox, ensuring timely responses, issue escalation, and successful task completion
- Supervised and led the subject access request process, ensuring compliance with individual rights for both customers and employees and actively supporting the government liaison team in delivering on these rights
- Assisted the Data Protection Officer in preventing data breaches and managing non-compliance incidents, including thorough control, escalation, and resolution of breaches
- Maintained a vigilant approach to identifying and mitigating risks and non-compliance, meticulously recording findings and taking necessary actions to address them
- Managed the organisation's Records of Processing system, which involved working in conjunction with other departments to ensure the records remained current
- Established productive communication channels with customers as needed, ensuring their concerns and inquiries related to data protection were adequately addressed
- Took charge of Data Protection Impact Assessments (DPIAs), actively recognized instances where DPIAs were necessary, and oversaw their execution to guarantee adherence to data protection regulations
- Researched changes within the Information Commissioner’s Office (ICO) guidelines weekly while creating a digest summarising relevant shifts—shared insights directly with management to enhance organisational response strategies.
- Created training materials and conducted training sessions for new team members and the broader group on security protocols and optimal approaches to managing personal data
- Developed strong communication skills through working with a diverse range of stakeholders
Data Protection Specialist
Bulb Energy
08.2020 - 01.2023
- Handled Data Subject Access Requests, Erasure Requests, and Third Party Requests, while promptly responding to each with due diligence
- Investigated data incidents, proactively identified issues, and took corrective actions to rectify them before ICO deadlines to maintain regulatory compliance
- Effectively resolved complaints filed with the Information Commissioner's Office (ICO)
- Created and meticulously maintained the GDPR register on a daily basis, documenting critical information to demonstrate compliance
- Assumed responsibility for updating the organisation's norms, policies, and procedures related to data protection, ensuring they aligned with GDPR requirements
- Maintained constant vigilance by monitoring legislative developments, actively engaged in impact analysis to assess the implications of new regulations on the organisation's data processing practices
- Undertook the task of training new team members and the broader team on security protocols and best practices for handling personal data to ensure uniform awareness and adherence to GDPR principles
- Took the lead in ensuring that new products and services introduced by the organisation were fully compliant with GDPR legislation from conception to implementation
- Drafted and completed Data Protection Impact Assessments (DPIAs) to thoroughly evaluate and mitigate potential risks associated with data processing activities
Customer Operations
Severn Trent Water Company
11.2019 - 12.2020
- I was responsible for ensuring direct resolution of customer queries, with successful key indicators of customer satisfaction and recommendations
- Supported a wide range of customers across issue identification, resolution and overall customer service management
- Key officer for dissemination of corporate policy to new and existing customers during initial contracting phase, and in conflict resolution
- The job role requires having a positive and empathetic approach to resolving customer queries
- Led several knowledge share sessions, to upskill the overall team and improve the customer focus mindset across the team and organisation
- Identifying basic and underlying customer issues, generating workable solutions, and making rational judgements
Sales Customer Service
IKEA
07.2016 - 04.2019
- Maximising sales and profitability by ensuring my area of responsibility is clean, tidy, fully stocked and correctly priced
- Ensuring all products are in perfect condition at all times
- Being passionate about the products and actively learning about their features and benefits
- Actively approaching customers who need additional help and advising them on the best solutions for their homes in order to sell more
- Preparing area of responsibility for stock replenishment and next day's business
- Understanding my department's action plans, and supporting the goals and targets set by my manager
Education
LLM - LAW
COVENTRY UNIVERSITY
Coventry 09.2020
BA (HONS) - LAW AND PRACTICE
COVENTRY UNIVERSITY
04.2019
Skills
- Excellent communication skills
- Team leadership skills
- MS Office
- Time management
- Active listener
- Complex problem solving
- Critical thinking
- Analytical thinking
- Data Protection Regulations
- Risk Assessment
- Data Mapping
- Legal Research
References
Available on request
Accreditationandprofessionalrecognition
- Chartered Management Institute (CMI) - Level 7 Certificate in Strategic Leadership and Management and a Level 7 Award in Professional Consulting.
- OneTrust Certified Privacy Management Professional
Timeline
Data Privacy Advisor
Cancer Research UK
10.2023 - Current
Data Protection Associate
Three Network
01.2023 - 09.2023
Data Protection Specialist
Bulb Energy
08.2020 - 01.2023
Customer Operations
Severn Trent Water Company
11.2019 - 12.2020
Sales Customer Service
IKEA
07.2016 - 04.2019
LLM - LAW
COVENTRY UNIVERSITY
BA (HONS) - LAW AND PRACTICE
COVENTRY UNIVERSITY
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