Wendell Daniel
Rochester,Medway
Summary
Careful security professional with physical and verbal abilities to manage incidents and restore order. Focused on prevention first and control second, with care for health, safety and wellbeing of personnel. Trained in remote and direct monitoring techniques. Hard-working Tactical response team leader officer with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Committed with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams Leads projects, company operations and business growth. Motivated with twenty two years of security experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Tactical Response Security Team Leader
Mitie Security
United Kingdom, Kent, Kent
11.2023 - Current
- Managed security shift team of three by conducting daily briefings.
- Delivered immediate emergency response to manage situations including thefts, and violence.
- Led team of three security personnel including to achieve security level of response to prevent loss.
- Expertly managed CCTV, access control systems and alarm systems and recordings Evidence
- Reduced loss due to theft by 60% by implementing effective theft prevention strategies such as building cases against offenders and courts attendance.
- Writing emails and apps security reports during and end of shift daily in liaison with line manager and police
- Ensured thefts and violence incidents were managed and escalated in line with client specifications.
- Adjusted security systems and equipment to gain better coverage of car parks, interior and exterior buildings.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Triaged problems quickly, providing precise and clear information to enable prompt security support.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Administered effective first aid and liaised with emergency services.
- Courts attendance
Store Detective
Interr Security
, London
09.2023 - 11.2023
- Reduced loss due to theft by 80% by implementing effective theft prevention strategies.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Written security reports
- Dealing incidents in liaison with Police
- Kept team compliant with security protocols and appearance standards.
- Applied telecommunication system usage policies and managed system security.
- Staffs Protection
- Apprehending offenders
- Developing observational skills
- Reduced vulnerabilities with consistent reviews of network security.
- Helped to reduce crime, by partaking in proactive initiatives, including out of hours covert operations.
Store Detective
MITIE Security services
, Kent
02.2020 - 09.2023
- Identified and followed shoppers behaving suspiciously, reducing criminal and fraud incidents
- Witnesses evidence, helping the police to process all the evidence needed for arrests
- Daily Patrolling and attending to clients businesses
- Apprehending shoppers from leaving with unpaid goods unintentionally
- Court witness evidence
- CCTV Analysis
- Writing report
- Teamwork shared information with SOC CCTV leading to arrest.
- Assisted the police to understand issues by liaising with closely them regularly.
Store Detective
Interr Security services - London
London, South East, North
03.2019 - 09.2020
- Assist the police in apprehending offenders in Apple Stores
- Identified and followed shoppers behaving suspiciously, reducing criminal incidents by 68%
- Reduced theft losses by 87% with security evaluation activities
- Offenders apprehension
- Observance and surveillance points
- Attending court case witness
- Communicate and secure networking on a basis to reduce crime
- Helped to reduce crime, by partaking in proactive initiatives, and covert operations.
- Operating in Apple stores
- Monitored alarms and systems to maintain safety and security of merchandise and staff within property.
- Prevented difficult situations from escalating through calm and professional control.
Store detective
Interr Security services
London, South East, North
03.2019 - 01.2020
- CCTV cover operation, Security reports, Courts attendances, working along with police, security incidents investigations, offenders apprehensions, Security risks assessment, Driving and Patrolling different site, Staffs protection, Security teamwork planning, security meeting attendance
- Responded to calls in both routine and emergency situations
- Responded quickly and effectively to all security violations and duress alarms
- Directed guests around the building and answered questions regarding accessibility
- Investigated all security and safety violations
- Noted and followed up on any unusual behaviour
- Collected and organised all surveillance data and information to protect client possessions and workspaces
- Prevented crimes by immediately reporting all unusual, unauthorised and illegal activity on the premises
- Detected and apprehended any unauthorised personnel
- Team management
Store detective
Brooknight Security services - Kent
, Kent
03.2019 - 01.2020
- Team management
- CCTV cover operation
- Court attendance
- Security reports
- Offenders apprehension
- Staffs protection
- Calls response
- Working with police
- Incidents investigation
- Floor detection patrol
- Communicated with neighbouring shop security staff on a basis to reduce crime.
- Recognised shoppers from leaving with unpaid goods unintentionally.
Store detective
TSS Security services - London
London, Kent, South East, North, Kent
01.2015 - 02.2019
- Objective Statement - Effectively analyse various standards of security operation programs; perform risk assessments to manage implementation of safe environment in the organisation for both visitors and employees
- Behavioural intervention specialist Investigations expert Physical restraint training, Shrinkage programmer focus, Shoplifters Apprehension, Security and Arrests reports, visiting premises for investigation and take appropriate action, working with police dealing with threats and frauds, security meetings, team work, gathering CCTV evidence, Patrolling plain clothe, stocks, floors, building, court attendance and giving evidence, arrests reports
- Detained and interviewed shoplifters, resulting in a 25 % higher rate of cash and merchandise recovery
- Analysed and investigated all incidents alongside functional management and security supervisors.
Store Detective
TSS Security Services
01.2014 - 01.2015
- CCTV operations, health and safety checks, hazards awareness, investigations of property loss, thefts and criminal activities, Provide reports to management, KPI reports, arrests reports, dealing with frauds, planning practice enhance customer expectation.
Prison Custody Officer
UK G4S Secure Medway STC Training Centre - Rochester
Rochester, Medway
01.2013 - 01.2014
- GS SECURE SOLUTION - UK G4S Secure Medway STC Training Centre
- Classroom attendance, Youth Justice Boards Reports, Leisure activities, Electronics monitoring Technologies, emergency response, routine checks
- Residential care, behaviour risk, structure management and boundaries, young people Safeguarding, emergencies response, team work, health and safety notification, residential playground search and inspections and writting reports
Store Detective
G4S SECURE SOLUTIONS, UK & IRELAND - London
01.2002 - 01.2013
- CCTV covers operation, civil recovery costs, customer service care, planning security cover
- Offender apprehension, team response unit and management, alarms systems operation, staff protection, training staffs, Radio and telephone communication, assisting in recruiting and supervising
- Directed guests around building and answered questions regarding accessibility
- Prevented crimes through careful observation and investigation of suspicious and unusual behaviour
- Responded to calls in both routine and emergency situations
- Court attendance
- Training and recruiting
Education
Diploma of Higher Education - Music Business
Southwark College
Southwark London 09.1995 - 07.1997
Skills
- CCTV covers operation (15 years)
- First aid trained
- Agile, attention to detail, customer service (15 years)
- Supervision, team work (15 years)
- Driving license (21 years)
- Customer service (15 years)
- Problem solving skills
- Conflict resolution (21 years)
- Risk management and analysis (7 years)
- Team management (5 years)
- Loss Prevention (10 years)
- SIA training
- Physical interventions
- Fire evacuations
- Security patrols
- Security incident management
- Primary and secondary controls
- Counter terrorism strategies
- CCTV management
- Restraint de-escalation
- Criminal law
- Attention to Detail
- Radio communications
- Wireless technology
- Microsoft Office
Languages
French
Fluent
French, Creole
Fluent
Affiliations
- gym,reading, Music
Accomplishments
Covid-19 working Award Recognition
Certification
Supervision SIA Security License
Timeline
Tactical Response Security Team Leader
Mitie Security
11.2023 - Current
Store Detective
Interr Security
09.2023 - 11.2023
Store Detective
MITIE Security services
02.2020 - 09.2023
Store Detective
Interr Security services - London
03.2019 - 09.2020
Store detective
Interr Security services
03.2019 - 01.2020
Store detective
Brooknight Security services - Kent
03.2019 - 01.2020
Store detective
TSS Security services - London
01.2015 - 02.2019
Store Detective
TSS Security Services
01.2014 - 01.2015
Prison Custody Officer
UK G4S Secure Medway STC Training Centre - Rochester
01.2013 - 01.2014
Store Detective
G4S SECURE SOLUTIONS, UK & IRELAND - London
01.2002 - 01.2013
Diploma of Higher Education - Music Business
Southwark College
09.1995 - 07.1997
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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