Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Wencheng Guo

London

Summary

Offered strong administrative and cross-functional collaboration skills to provide teams with support and guidance, enhancing overall organisation's operation effeicency.

Making use of my MBA backgroud, participated in financial system operation support, outsourcing budget management, and associated in IT department's budget management.

Worked collaboratively to build and maintain sustainable SAP solutions, actively took part in smooth, stable SAP inplementation with on-time delivery.

Knowledgeable support on helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.

Highly-skilled in M365 platforms to provide swift, accurate resolution across varied technical issues. Adept in Sharepoint and PowerAutomate/PowerApps repairs and maintenance, working efficiently to minimise operational downtime and satisfy business needs.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

IT assistant manager

YKK Europe Ltd.
London, United Kingdom
11.2022 - Current
  • Tutoring teams of IT staff in sister companies, fostering an environment of collaboration and learning.
  • Optimised and simplied workflow for improved productivity.
  • Ensured seamless network connectivity by monitoring and performing regular maintenance.
  • Provided technical support to employees, leading to reduced downtime. Trained staff on effective use of IT resources, boosting efficiency across departments.
  • Maintained up-to-date inventory of all IT equipment, ensuring availability when needed.
  • Collaborated with other department heads for cross-functional projects. Managed technology resources within department budgets.
  • Fostered relationships with external IT partners and service providers. Negotiated cost-efficient prices with vendors for new systems and services.
  • Assisted in implementing cyber security measures to safeguard company data. Assisted in establishing policies and procedures that enhanced overall IT governance. Conducted IT internal audits for compliance with industry standards and regulations.

SAP system operator

YKK Corporation
Toyama, Japan
04.2017 - 10.2022
  • Enhanced system performance by regular monitoring of SAP and corresponding interfaces with other systems. Conducted preventative maintenance for avoided system downtime. Identified and resolved technical glitches, enhanced system functionality.
  • Implemented overseas sister companies’ SAP software, building up detailed plans, doing onsite user supports/training, executing data migrations, to smoothly switch system and assure transitions.
  • Collaborated closely with vendors for successful software upgrades and improving outsourcing efficiency.
  • Developed customised SAP solutions to meet end user's needs and drive satisfaction. Carried out rigorous testing sessions to minimise risk of errors post-implementation. Planned and delivered projects on time and meeting internal quality standards.
  • Optimised workflow by managing SAP incident ticketing system. Minimised repeated incidents by correctly identifying troubles to systems and processes and corresponding improving activities.
  • Coordinated user training sessions to improve overall efficiency. Produced and updated technical manuals and training material to improve user accessibility.
  • Trained and mentored junior staff in troubleshooting and resolution techniques.

Education

Master of Business Administration - Business Administration

Kobe University
Kobe, Japan
04.2015 - 03.2017

Bachelor of Science - Computer Science and Technology

Tianjin University of Finance and Economics
Tianjin, China
09.2009 - 06.2013

Japanese Language

Tokyo International Asahi Institute
Tokyo, Japan
04.2013 - 03.2015

Skills

  • People management
  • Negotiation
  • Systems integration
  • Information security
  • Vendor relations
  • Team development
  • Programming languages
  • Software development lifecycle
  • Stakeholder management
  • Enterprise resource planning
  • Budgetary control
  • Project management

Affiliations

  • Travelling, Investment, Comedies

Accomplishments

2nd Tier Scholarship in 2nd year (2010) and 3rd tier Scholarship in 3rd year (2011) in University.

After inplementing SAP (Financial) in Germany and Hongkong sister compinies, titled as leader in SAP inplementing in YKK group, successfully roll out the SAP system to Oceania company and Italy company.

Certification

Fundamental Information Technology Engineer Examination (Japan) [2022]

Financial Planning (Level 2) (Japan) [2021]

Business Bookkeeping Exam (Level 2) (Japan) [2019]

IT Passport (Japan) [2017]

Languages

English
Fluent
Japanese
Native
Chinese (Mandarin)
Native

References

References available upon request.

Timeline

IT assistant manager

YKK Europe Ltd.
11.2022 - Current

SAP system operator

YKK Corporation
04.2017 - 10.2022

Master of Business Administration - Business Administration

Kobe University
04.2015 - 03.2017

Japanese Language

Tokyo International Asahi Institute
04.2013 - 03.2015

Bachelor of Science - Computer Science and Technology

Tianjin University of Finance and Economics
09.2009 - 06.2013

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Wencheng Guo