Wenmiao Cai
London,UK
Summary
Motivated individual enthusiastic about challenging work. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Always ready to learn and expand abilities.
Overview
14
14
years of professional experience
Work history
Public Area Attendant
My Brighton Hotel
Brighton, UK
2023.10 - Current
- Maintain the cleanliness and appearance of all public areas in the hotel.
- Report any maintenance issues or safety hazards to the appropriate department
- Assist guests with directions or recommendations, as well as helping to ensure that guests have a pleasant and comfortable stay at the hotel.
- Complete the daily extra tasks and according to the schedule as given by the housekeeping manager.
Mandarin Budget Controller
Acstream Management Inc.
Manila, Philippines
2018.05 - 2022.08
- Review department budget, conduct cost-benefit analyzes.
- Creating a realistic budget. Monitoring actual results against the budget.
- Maintain compliance with company standards and legal requirements, prepare budget reports.
Fraud Prevention Agent
PayPal Information Technologies (Shanghai) Co. Ltd
Shanghai, China
2012.09 - 2018.01
- Evaluate and monitor online transactions, prevent loss from fraudulent activities.
- Communicate with account holders through phone, record account activities, take actions if necessary.
- Gather and analyze data, conduct investigation.
- Build models, help to improve company’s security policies and regulations.
Purchasing Agent
Hong Kong Sparkle Universe Inc.
Shenzhen, China
2010.03 - 2012.07
- Select and buy electronic products, negotiate deals with suppliers.
- Manage inventory and evaluate quality of goods.
- Solve supplier chain problems and ensure timely delivery.
Education
Master of Arts - International Relations
University of Sussex
Brighton 09/2022 - 2023.09
Bachelor of Arts - English (with business curriculum)
Tianjin Foreign Studies University
Tianjin 09/2005 - 2009.06
Skills
- Attention to Detail
- Housekeeping
- Issue resolution
- Risk management
- Fraud Investigations
- Account Management
- Customer Communication
Languages
Chinese (Mandarin)
Native
English
Fluent
Timeline
Public Area Attendant
My Brighton Hotel
2023.10 - Current
Mandarin Budget Controller
Acstream Management Inc.
2018.05 - 2022.08
Fraud Prevention Agent
PayPal Information Technologies (Shanghai) Co. Ltd
2012.09 - 2018.01
Purchasing Agent
Hong Kong Sparkle Universe Inc.
2010.03 - 2012.07
Master of Arts - International Relations
University of Sussex
09/2022 - 2023.09
Bachelor of Arts - English (with business curriculum)
Tianjin Foreign Studies University
09/2005 - 2009.06