Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Wei Chun Hung (Wendy)

Southamtpon,Hampshire

Summary

A seasoned professional with extensive expertise in supply chain management and retail industry knowledge, demonstrating resilience in high-intensity environments. Adept at product display creativity and decision-making capability, ensuring optimal customer relationship management and adherence to hygiene standards. Proficient in EPOS systems use, cash handling, financial reporting, and basic accounting, with a strong commitment to health and safety regulations. Skilled in employee scheduling, staff training and development, aiming to leverage these competencies towards enhancing operational efficiency and driving business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Shop manager

Heytea Southampton
Southamtpon, Hampshire
09.2024 - Current
  • Boosted overall sales performance through the implementation of effective merchandising strategies.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Handled employee grievances promptly and fairly, maintaining morale within the workforce.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.

Shop manager

Happy Lemon Southamtpon
Southampton, Hampshire
10.2023 - 09.2024
  • Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
  • Monitored market trends closely for competitive advantage in pricing strategies,.
  • Led team meetings effectively, facilitating open communication amongst staff members,.
  • Streamlined operations by introducing more efficient working practices and procedures.
  • Coordinated promotional events, creating greater brand awareness within the local community.

Counter assistant

Shanghai 1814
Southamtpon, Hampshire
01.2020 - 05.2021
  • Managed inventory to avoid shortages and reduce waste.
  • Implemented new procedures for more efficient shift changes, increasing productivity.
  • Ensured smooth operation by effectively managing all front of house staff.
  • Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
  • Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
  • Trained new staff members, leading to improved service standards.
  • Monitored restaurant supplies regularly, preventing sudden stock outages.
  • Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.

Counter cashier

Chinese Takeaway
Bournemouth, Poole
01.2019 - 11.2019
  • Maintained high level of hygiene with regular cleaning routines.
  • Improved customer experiences with attentive listening skills.
  • Facilitated pleasant shopping environment with professional demeanour.
  • Contributed to store cleanliness, promoting a healthy environment.
  • Enhanced customer satisfaction by delivering efficient and friendly service.
  • Communicated daily specials and discounts to maximise sales.

Education

Master of Arts - Marketing and management

Bournemouth University
Poole
01/2017 - 06/2018

Skills


  • Product display creativity
  • Hygiene standards adherence
  • Able to handle pressure
  • Financial reporting
  • Supply chain management
  • Health and Safety regulations
  • POS system operation
  • Staff training and development

Certification

Level 2 Food Hygiene and Safety for Catering

Languages

English
Advanced
Chinese (Mandarin)
Native

Timeline

Shop manager

Heytea Southampton
09.2024 - Current

Shop manager

Happy Lemon Southamtpon
10.2023 - 09.2024

Counter assistant

Shanghai 1814
01.2020 - 05.2021

Counter cashier

Chinese Takeaway
01.2019 - 11.2019

Master of Arts - Marketing and management

Bournemouth University
01/2017 - 06/2018

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Wei Chun Hung (Wendy)