Wei Chun Hung (Wendy)
Southamtpon,Hampshire
Summary
A seasoned professional with extensive expertise in supply chain management and retail industry knowledge, demonstrating resilience in high-intensity environments. Adept at product display creativity and decision-making capability, ensuring optimal customer relationship management and adherence to hygiene standards. Proficient in EPOS systems use, cash handling, financial reporting, and basic accounting, with a strong commitment to health and safety regulations. Skilled in employee scheduling, staff training and development, aiming to leverage these competencies towards enhancing operational efficiency and driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Shop manager
Heytea Southampton
Southamtpon, Hampshire
09.2024 - Current
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Oversaw business staffing and training, building successful, customer-focused team.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
Shop manager
Happy Lemon Southamtpon
Southampton, Hampshire
10.2023 - 09.2024
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Streamlined operations by introducing more efficient working practices and procedures.
- Coordinated promotional events, creating greater brand awareness within the local community.
Counter assistant
Shanghai 1814
Southamtpon, Hampshire
01.2020 - 05.2021
- Managed inventory to avoid shortages and reduce waste.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Ensured smooth operation by effectively managing all front of house staff.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Trained new staff members, leading to improved service standards.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
Counter cashier
Chinese Takeaway
Bournemouth, Poole
01.2019 - 11.2019
- Maintained high level of hygiene with regular cleaning routines.
- Improved customer experiences with attentive listening skills.
- Facilitated pleasant shopping environment with professional demeanour.
- Contributed to store cleanliness, promoting a healthy environment.
- Enhanced customer satisfaction by delivering efficient and friendly service.
- Communicated daily specials and discounts to maximise sales.
Education
Master of Arts - Marketing and management
Bournemouth University
Poole 01/2017 - 06/2018
Skills
- Product display creativity
- Hygiene standards adherence
- Able to handle pressure
- Financial reporting
- Supply chain management
- Health and Safety regulations
- POS system operation
- Staff training and development
Certification
Level 2 Food Hygiene and Safety for Catering
Languages
English
Advanced
Chinese (Mandarin)
Native
Timeline
Shop manager
Heytea Southampton
09.2024 - Current
Shop manager
Happy Lemon Southamtpon
10.2023 - 09.2024
Counter assistant
Shanghai 1814
01.2020 - 05.2021
Counter cashier
Chinese Takeaway
01.2019 - 11.2019
Master of Arts - Marketing and management
Bournemouth University
01/2017 - 06/2018
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