WEDAD LAHMAMI
London,United Kingdom
Summary
Skilled professional with experience in payroll advisory, administrative support, and medical coordination. Proficient in Microsoft Office, data entry, and document preparation, with strong confidentiality and numerical accuracy. Knowledgeable in payroll systems, tax deductions, pensions, and holiday pay, as well as purchase ledger reconciliation, contract management, and right-to-work checks. Also experienced in patient liaison, appointment scheduling, and insurance authorisation. Dedicated to excellent customer service, effective teamwork, and managing priorities under pressure.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work history
Medical Secretary
HCA Healthcare UK
London, United Kingdom
04.2025 - 11.2025
- Manage invoices, take payments, and resolve billing queries to ensure a smooth financial experience for patients.
- Manage scheduling and appointment coordination for medical professionals to optimise patient flow.
- Interpret lab results and document findings for medical reports, and contact laboratories regarding result queries.
- Coordinate and manage patient bookings including with internal departments (e.g., Radiology, Specialists).
- Process prescriptions and clinical requests efficiently.
- Assisted in the preparation of medical reports and correspondence for clinical staff.
- Action referral letters by liaising with relevant clinical teams for specialist appointments.
Senior Patient Access Officer
HCA Healthcare UK
London, United Kingdom
01.2024 - 04.2025
- Promoted to a senior position, I worked collaboratively with all parties involved in HCA bespoke services, ensuring exceptional service delivery to HCA's corporate and VIP clients.
- Liaised with patients, secretaries and insurance companies relating to authorisation of treatment to ensure further financial settlements are facilitated for 30-35 day cases per day and 4-5 admission per day.
- Assisted Gulf Embassy patients by providing translation services between English and Arabic.
- Created appointments as using NHS system ‘Epic' while also attending morning meetings with the clinical team for updates.
- Created and discussed quote letters with self-pay patients.
- Communicated with consultants and CNS's to provide medical reports and notes.
Payroll Administrator & Accounts Assistant
Glendola Leisure
London, United Kingdom
11.2023 - 12.2023
- Ensured new starters' information meets legal requirements and is attached to the payroll system and processed payroll independently for 18 venues across the UK covering 800 - 1,000 employees per month.
- Confirm leavers are terminated correctly, and final holiday pay is accurate.
- Assisted with Purchase Ledger reconciliations e.g. material orders.
- Monitored supplier emails & contacted suppliers for invoices.
- Reviewed, maintained and updated Direct Debit list.
Payroll Adviser
Giant group
London, United Kingdom
11.2022 - 10.2023
- Liaised with recruitment agencies to issue contracts and onboard between 100-150 umbrella, PAYE and CIS workers per month.
- Calculated net take-home pay, tax, and pensions for contractors.
- Registered new companies via HMRC, set up payroll schemes, and explained payroll packages to clients.
- Performed right-to-work checks, ensuring compliance with UK employment law.
- Supported payroll team training, mentoring new colleagues within two months of joining.
Education
English Language and Literature Programme -
Arab Open University
01.2018 - 01.2019
Business Administration Programme - Business Admin
Lifetime Training
London Nov 2022 - 10.2023
Foundation Certificate - Teaching English As a Foreign Language
London Teacher Training College
01.2019 - 01.2019
Certificate of Completion - Financial Management Course
Social Development Bank
01.2017 - 01.2017
Bachelors Degree - Modern Linguistics
Abdelmalek Essaâdi University
01.2021 - 01.2022
General University Studies Diploma - English Studies
Abdelmalek Essaâdi University
01.2020 - 01.2021
Academic Tesol Course - English Studies
Course Central
01.2022 - 01.2022
Skills
- Microsoft Office Suite
- Typing proficiency
- Confidentiality management
- Data entry speed
- Efficient time management
- Telephone etiquette
- Teamwork and collaboration
- Customer service excellence
- Training colleagues
- Prioritisation under pressure
- Document preparation
- Payroll consultancy
- Numeric precision
- Tax deduction knowledge
- Payroll system operation
- Holiday pay calculation
- Excel spreadsheets use
- Payroll onboarding and processing
- Purchase ledger reconciliation
- Contract management
- Pension calculation
- Right to work checks
- Termination processing
- Appointment management
- Patient liaison
- Knowledge of medical software
- Medical terminology
- Insurance authorisation processing
- Quote letter generation
Languages
English
Native
Arabic
Native
Timeline
Medical Secretary
HCA Healthcare UK
04.2025 - 11.2025
Senior Patient Access Officer
HCA Healthcare UK
01.2024 - 04.2025
Payroll Administrator & Accounts Assistant
Glendola Leisure
11.2023 - 12.2023
Payroll Adviser
Giant group
11.2022 - 10.2023
Academic Tesol Course - English Studies
Course Central
01.2022 - 01.2022
Bachelors Degree - Modern Linguistics
Abdelmalek Essaâdi University
01.2021 - 01.2022
General University Studies Diploma - English Studies
Abdelmalek Essaâdi University
01.2020 - 01.2021
Foundation Certificate - Teaching English As a Foreign Language
London Teacher Training College
01.2019 - 01.2019
English Language and Literature Programme -
Arab Open University
01.2018 - 01.2019
Certificate of Completion - Financial Management Course
Social Development Bank
01.2017 - 01.2017
Business Administration Programme - Business Admin
Lifetime Training
Nov 2022 - 10.2023