Webster Turayi
Rochester,United Kingdom
Summary
Accomplished Quality Management Professional experienced in auditing techniques and policy implementation. Delivered improvements in organisational efficiency through effective risk assessment, process enhancement, and finance management. Focused on fostering collaboration, knowledge sharing, and team coordination to drive performance in Quality and Compliance Administration.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work history
Team leader Support Worker
Time 4u limited
Chatham, Kent
2022.05 - 2026.07
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Delegated tasks to make best use of individuals' skills.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Fostered team cohesion through regular feedback sessions, strengthening collaboration and trust.
- Encouraged open communication, fostering a positive work culture.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Implemented new working methods that streamlined team operations and facilitated smoother workflows.
- Introduced innovative solutions that enhanced output while maintaining quality standards.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Provided comprehensive onboarding training to reduce learning curve for new team members at the service.
Business Support and Quality Administrator
Standards Association of Zimbabwe
Harare
2011.01 - 2022.04
- Ensured adherence to ISO 9001, 14001 and 45001 regulations within all operations.
- Coordinated external audits for certification compliance.
- Tracked quality metrics and implemented strategies to enhance performance in underperforming areas.
- Drafted detailed reports on quality control measures to inform departmental improvements.
- Analysed customer feedback, identifying opportunities for improvement.
- Worked with internal teams to evaluate and implement quality initiatives.
- Conducted regular staff training to ensure compliance with company standards.
- Developed and maintained comprehensive database to improve data accessibility for team members.
- Implemented new software tools, improving productivity levels across the team.
- Overhauled filing system for increased efficiency and ease of access.
- Conducted thorough risk assessments mitigating measures
- Led cross-functional team meetings for improved communication and collaboration.
- Maintained compliance with regulatory requirements and company policies.
- Updated company logs and databases with quality checklists and daily data.
- Followed up on corrective action requirements to verify resolution.
Education
NVQ Level 5 - Healthcare and Social Services
OTHM
United KingdomMaster of Science - Public Health
Adventist University of Africa
Kenya 2023.01 -
Bachelor of Business Administration - Administration
Midlands State University
Zimbabwe 2011.01 - 2013.12
Level 3 Diploma - Healthcare and Social Services
Academy for Health and Fitness
United KingdomMaster of Business Administration - Administration
University of Zimbabwe
Zimbabwe 2015.01 - 2017.02
Lead Auditor Training Certificate - Auditing
SAATCA
South AfricaSkills
- Client needs assessment
- Service delivery improvement
- Crisis intervention skills
- Process Improvement
- Performance evaluation
- Task delegation
- Incident reporting
- Process analysis
- Microsoft Excel
- Communication excellence
- Knowledge sharing
- Budget management
- Tolerance and patience
HOBBIES AND INTEREST
Research and Development, Social Interactions
AWARDS, ACCOMPLISHMENTS, AND HONOURS
Staff Awards for Demonstrating the Time4U value - ENABLE (Aspire), 22 November 2024
DISCLAIMER
Employee Name: Webster Turayi: Date: 2026-07-01
Timeline
Master of Science - Public Health
Adventist University of Africa
2023.01 -
Team leader Support Worker
Time 4u limited
2022.05 - 2026.07
Master of Business Administration - Administration
University of Zimbabwe
2015.01 - 2017.02
Bachelor of Business Administration - Administration
Midlands State University
2011.01 - 2013.12
Business Support and Quality Administrator
Standards Association of Zimbabwe
2011.01 - 2022.04
NVQ Level 5 - Healthcare and Social Services
OTHM
Level 3 Diploma - Healthcare and Social Services
Academy for Health and Fitness
Lead Auditor Training Certificate - Auditing
SAATCA