Wayze Baig

● Responsible for the operations of 90+ client offices across London, ensuring high standards of functionality, safety, and user experience.

● Lead and manage a team of 6 internal maintenance specialists, providing direction, performance oversight, and escalation support.

● Build and maintain active relationships with 20+ building management companies.

● Manage external supplier partnerships across the business, overseeing procurement, SLAs, and vendor performance.

● Coordinate internal and external resources to resolve facilities issues within SLA targets.

● Implemented digital dashboard reporting, reducing downtime by 17% across sites.

● Developed and maintained compliance and audit protocols including H&S and statutory testing.

● Executed digital campaigns, increasing client engagement and inbound leads by over 25%.

● Achieved consistent monthly sales targets through strategic marketing.

● Managed client portfolios with performance reviews and tailored support.

● Managed a team of 20+ operatives and technicians.

● Handled payroll, scheduling, KPI tracking, and team administration.

● Improved job completion efficiency by 22% through process redesign.