Wayne Swami

Facilitated desktop installations and re-imaging initiatives to improve operational efficiency.
Administered testing of upgraded systems to guarantee seamless performance.
Conducted network patching activities to safeguard against potential threats.
Managed Windows XP upgrades, ensuring smooth transitions for end-users.

• IT Support engineer carrying daily 2nd and 3rd line support to both corporate office staff and Manufacturing shop floor operations.
• Antolin Leamington recently acquired TISAX certification for Information security, this involved a lot of work gathering information and putting processes in placed for both the internal and external audit which I also played a big part in.
• Managed inventory of IT equipment, aiding in budget control.
• Repaired faulty equipment, resulting in reduced downtime.
• Supported roll-out of a new operating system across all office computers whilst minimising disruption to staff workflow.
• Assisted users remotely with various technical issues, improving customer satisfaction levels dramatically over time.
• Configured printers and scanners on the network to facilitate easier access for users throughout the office space.
• Trained end-users on new applications for increased productivity.
• Collaborated with other IT professionals to address complex issues effectively.
• Coordinated with vendors during procurement of IT hardware and software, ensuring best value for money spent.
• Used service now, GIRA and remedy to track support tickets and document actions.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Tested function of peripheral equipment and completed quality repairs.
• Followed manufacturing instructions and design specifications when completing repairs.
• Conducted server back-up and recovery operations in line with protocols.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.
• Completed investigations to check on reported errors, reproduce problems and trace faults.
• Organised workspaces for employees with computer, monitors and associated cabling or equipment.
• Distilled complex technical information into easily digestible instructions for end-users.
• Delivered reliable, high quality technical support to average of 40 users daily.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Documented support calls and resolutions for professional records.
• Logged tickets and provided constructive correspondence until resolution.
• Serviced and maintained multifunction print and document devices.
• Responded to and resolved tickets promptly, eliminating service user downtime.
• Coordinated 1st line engineering teams throughout system and network maintenance.
• Progressed projects through collaboration with technical leads and IT service teams.
• Updated service users on ticket progress, escalating urgent issues for swift action.

1st2nd and 3rd line support for both shop floor systems and Office staff.

• Assisted in troubleshooting hardware and software issues for smooth operations.
• Used Software to track support tickets and document actions.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.
• Shop floor support including in house applications on a live assembly line,
• repairing, replace/setup/configuring printers, scanners, Desktop pcs as part of a 24/5 production environment.
• Production databases accessed via SQL server.
• Server support/maintenance on both Physical and Virtual environment.
• Backup using Backup exec and VEEAM
• Shop floor internal software support for sequencing applications.
• Printer support for both A4 and Zebra label printers
• Network support of Cisco switches. Software upgrade projects
• Daily deskside support so everyone from a shop floor operative to Senior managers/Director and VP’s.
• Image and deploy laptops, desktops (Windows 7/10) and mobile phones (Windows/Apple and Android) Office 365 mailbox administration. Pulse VPN.
• Applications used include Office 2007/2010 and 2016 Click to run. QAD, AS400, Lotus Notes SAP, CAD applications. Symantec endpoint AV and Symantec Altiris agent software deployment.
• Other duties – Include Software deployment/implementation projects (MS office, Internal applications, Windows 10 OS rollout.) office moves, office printer support and supporting remotes sites in Europe, South Africa and USA.

• Windows XP to Windows 7 rollout across a various Council office environments following up with 2nd line support.
• Configured laptops for user-specific needs, ensuring seamless operation.
• Maintained accurate inventory records to ensure optimal supply management.
• Conducted routine maintenance checks, preventing potential system failures.

Executed global software installations via SCCM across sites.

Conducted updates for desktop computers and laptops company-wide.

Tested new software to ensure compatibility and functionality.

Managed printer rollouts and installations for operational efficiency.

Provided onsite and remote second line desktop support, including offsite visits.

• Coordinated with network engineers during infrastructure upgrades for seamless integration.
• Provided expert technical support to staff, resolving complex issues swiftly.
• Delivered hardware and software rollout support for desktops, laptops, and printers.
• Troubleshot Microsoft applications and shop floor software, including basic networking issues.
• Utilised SCCM daily for software distribution, inventory reporting, and installation troubleshooting.

• Daily use of Active directory and configuration manager. Video Conferencing support.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Organised workspaces for employees with computer, monitors and associated cabling or equipment.
• Answered user questions about hardware and software operation to help resolve problems.
• Called clients to follow up functionality of systems.
• Responded to client support requests to download and personalise applications.
• Documented technical issues and solutions to maintain accurate logs.
• Connected to computer of client using remote link to install programmes.
• Used ticket systems to answer queries and resolve desktop issues.
• Logging and resolving calls using SCSM
• basic network fault finding
• Polycom Video conference support, Lync meeting support including setting up laptop and projectors

• Executed order picking and operated forklift trucks with precision.
• Facilitated safe loading of large items onto delivery trucks.
• Managed disposal of waste materials, maintaining high cleanliness standards.
• Conducted troubleshooting and performed general warehouse duties.
• Maintained safety regulations by enforcing strict adherence to company policies.
• Performed general maintenance tasks around the warehouse, ensured a safe work environment.
• Facilitated smooth workflow by promptly processing incoming stocks.
• Replenished shelves as needed, helped maintain adequate stock levels at all times.