Wayne Meek

E-cargobikes.com was a medium sized fleet business that provided last mile delivery services in the green grocery sector. My role was to oversee the service operations and manage all equipment used by riders, this ranged from bikes, batteries, and PDAs (scanner mobiles). I was responsible for the building facilities, IT, service centre and the technical team.

SERVICE OPERATIONS

- Developed maintenance schedules, ensuring vehicle longevity.

- Manage and train technicians aligning with the needs of the business.

- Improved overall fleet performance by implementing modern tracking technology,.

- Reduced downtime of vehicles by creating an effective preventative maintenance programme.

- Research and implement digital systems for recording of service history as well as reporting structure.

- Improved the turnaround time of repairs and maintenance tasks to increase vehicle availability.

- Verified company compliance with government regulations on transportation industry.

- Analysed data and records to identify measures that reduced operating costs.

- Assessed new vehicle requirements aligned with company needs to determine correct vehicles to buy or lease.

- Analysed data and records to identify future trends that reduced operating costs

- Improved fleet processes, functions and communications through clear processes and procedures.

- Designed all service operations processes and procedures.

- Administered expenditure, preventing budget overages with successful control strategies.

- Selected, trained and performance-managed staff to build results-focused team.

FACILITIES:

- Researched and acquired a new company site of 10,000 sq ft for all internal operations.

- Managed all aspects of building maintenance to ensure operational effectiveness. (Fire, Asbestos, Water, Electric, Gas and other services)

- Improved facility efficiency by implementing effective maintenance plans.

- Ensured compliance with health and safety regulations, resulting in a safer work environment.

- Negotiated contracts with service providers which lowered operating costs.

- Coordinated with external contractors for successful project completion.

- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.

IT

- Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.

- Maintained updated inventory of all IT assets; facilitated efficient asset management.

- Managed software licensing agreements; ensured compliance with regulations.

- Managed IT resources to ensure optimal performance and reduce downtime.

- Upgraded hardware and software regularly for optimised systems performance.