Wayne Jones
Letchworth Garden City,Hertfordshire
Summary
A dedicated professional with a proven track record in customer support excellence and leadership abilities. Demonstrates proficiency in CRM software and effective problem-solving skills, ensuring customer satisfaction even in stressful situations. Known for a self-driven attitude and the ability to manage difficult personalities while enhancing sales strategies. Career goals include leveraging engagement with people to drive organisational success and continuous improvement.
Resourceful Sales Executive with experience working independently and collaboratively with team to foster client relationships and drive sales. Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategise and improve sales approaches.
Overview
8
8
years of professional experience
Work history
Area Sales Manager
Headlam Brands
Nottinghamshire, Leicestershire and Peterborough
05.2025 - Current
- Managed 150+ customers over 3 counties
- Introduced new brands into the area(s) to maximise sales
- Handled dispute resolution; ensured customer satisfaction was maintained at all times.
- Negotiated contracts with key clients to secure valuable business deals.
- Fostered strong client relationships for higher customer retention.
- Improved product visibility with strategic placement in retail stores.
- Managed client relationships from early stages of sales process through to post-sales
- Generated new leads and opportunities to maximise revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Promoted store merchandise, increasing overall sales volume.
- Implemented promotional strategies to boost sales.
Store manager
1 to 1 Flooring
Barnet
10.2024 - 04.2025
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Manager
Carpetright
Dunstable, Central Bedfordshire
03.2023 - 08.2024
- Carried out recruitment drives leading to the hiring of skilled personnel in various capacities.
- Managed hiring processes whilst maintaining an effective staffing structure within the organisation.
- Maintained professional knowledge through regular training sessions.
- Coordinated training programmes for improved staff competency.
- Initiated training sessions, enhancing team's skill sets.
- Conducted regular performance reviews, supporting staff progression and development plans.
- Improved employee motivation, conducting regular team briefs, one-to-one conversations and performance reviews.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Utilised inventory management software for efficient stock control .
- Managed stock control , ensured timely delivery of goods.
Store Manager
Carpetright
Cambridge, Cambridgeshire
01.2023 - 03.2025
Store Manager
Carpetright
Letchworth Garden City, Hertfordshire
01.2020 - 12.2022
Store Manager
Tapi Carpets
Bedford, Central Bedfordshire
08.2017 - 12.2019
Skills
- Customer support excellence
- Leadership abilities
- Sales enhancement strategies
- Proficiency in CRM software
- Self-driven attitude
- Focus on customer satisfaction
- Effective problem-solving
- Calmness in stressful situations
- Engagement with people
- Difficult personality management
Affiliations
- Music
- Canoeing
- Football
- Walking
References
References available upon request.
Timeline
Area Sales Manager
Headlam Brands
05.2025 - Current
Store manager
1 to 1 Flooring
10.2024 - 04.2025
Store Manager
Carpetright
03.2023 - 08.2024
Store Manager
Carpetright
01.2023 - 03.2025
Store Manager
Carpetright
01.2020 - 12.2022
Store Manager
Tapi Carpets
08.2017 - 12.2019