WAYNE INSTONE
SUTTON IN ASHFIELD,NOTTINGHAMSHIRE
Summary
Results-oriented professional with extensive experience in sales, customer service, and operations management across various sectors. Proven ability to build strong customer relationships that enhance loyalty and retention, leading to improved satisfaction metrics. Committed to leveraging a track record of exceeding targets to contribute to organizational growth.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
CAREER
Home Carer
Nottinghamshire, United Kingdom
09.2019 - 11.2025
- Assisted with daily activities, such as bathing, dressing, and eating
- Orders of medication according to doctor's orders, ensuring safe and effective usage
- Help with shopping and other daily tasks
- Keeping home tidy and safe and warm
General Assistant
Morrisons
Kirkby in Ashfield, Nottinghamshire
01.2012 - 04.2019
- Responsible for assisting customers with their shopping to their vehicles
- Collecting of trolleys and baskets and returning to the correct location
- Assisting customers and other team members
- Ordering of stock
- Replenishing of drinks fridges and other
- Ensuring the premises is clean and tidy at all times
- Keeping the foyer presentable
- Fire safety checks, lights, fire extinguishers, that was logged with admin health and safety checks of wheelchairs and baby trolleys are safe for use
- Locking up the bays every day making sure everything was locked up and safely put away
- Litter picking around the car-park and site, bin changing, removal of waste to skips
- Returning of stock to shop floor
- A boards and signs and promotional banners easy visible
- Trolley count and stock count of items
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Coordinated deliveries with suppliers to maintain stock levels.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Carried out routine inspections of premises for safety compliance.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Managed minor repairs and maintenance tasks for optimal facility functionality.
- Assisted with inventory management for efficient stock control.
- Arranged displays attractively, enticing customers into the shop.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
Retail Assistant
Bookers
Mansfield, Nottinghamshire
02.2011 - 11.2011
- Stock control of goods and replenishment of stock
- Cleaning of the entrance to the store area bread baskets brought back in to store
- Assisting other team members and management
- Cleaning of the canteen
- Repricing of labels for shop floor usage and promotions adverts
- Helping customers find items around shop floor and to their vehicles
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop floor, promoting a welcoming environment.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Retail Assistant
Argos
Sutton-in-Ashfield, Nottinghamshire
06.2010 - 12.2010
- Dealing with customers orders
- Working in the warehouse to identify stock
- Ensuring goods were collected in an effective manner
- Quality control of products
- Stock count and stock check of items with the stock room
- Helping with customer enquiries
- Computer usage of lost or damaged items that was reported to the manager
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Warehouse Operative
Crystal Martins
Sutton-in-Ashfield, Nottinghamshire
01.2007 - 11.2009
- Responsible for dealing with stock items
- Placing stock in the warehouse
- Disposing of cardboard waste by cutting up and taken out to the skips
- Unloading of stock from trailers
- Ensuring the department is clean and tidy
- Adhering to Health & Safety at all times
- Supporting other team members
- Stock count of P.I logged with administrations through Log books photo copy of stock count made noted to line manager
- Scanning of clothes with laser guns
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Assisted team members in loading large items safely onto delivery trucks.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Assisted in logistics planning for seamless transportation of goods.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Managed disposal of waste materials, maintained clean working environment.
- Filed records to maintain accurate stock documentation.
- Reduced damages with careful handling and storage of fragile items.
Driver Assistant
British Heart Foundation
Mansfield
02.2004 - 01.2007
- Assisting drivers with the delivery and collection of donated goods
- Dealing with members of the public in a polite and friendly manner
- Delivering of leaflets to homes
- Helping the aged with their items to vans in a polite and friendly manner
Education
NVQ Level 1 - LEVEL 1 IN CLEANING/BASIC KNOWLEDGE
NEXT GEN LEARNING
Sutton in Ashfield, Nottinghamshire 08.2024 - 12.2024
NVQ Level 1 - HEALTH AND SAFETY
CPD NXT GEN LEARNING
Sutton in Ashfield, Nottinghamshire 11.2024 - 12.2024
NVQ Level 1 - C.P.R
TRAINNING EXPRESS
SUTTON-IN-ASHFIELD 11.2024 - 12.2024
NVQ Level 1 - BASIC CARETAKER
TRAINNING EXPRESS
Sutton in Ashfield, Nottinghamshire 10.2024 - 11.2024
BTEC LEVEL 2 - INFORMATION TECHNOLOGY
NOTTINGHAMSHIRE CHAMBER OF COMMERCE AND INDUSTRY
Mansfield, Nottinghamshire 09.2002 - 11.2003
BTEC LEVEL 1 - English, I.T, History
QUARRYDALE SCHOOL
Sutton in AshfieldGCSEs -
QUARRYDALE SCHOOL
Sutton in Ashfield, Nottinghamshire 09.1996 - 07.2001
Skills
- Key holder
- DIY/Maintenance
- Litter Picker, Bin Changing
- Team leader
- Fire safety procedures
- CPR certified
- COSHH
- Waste disposal management
- Communication skills
- Team building
- Reliable attendance
- Security systems handling
- Repair work aptitude
Affiliations
- FILMS AND MUSIC
- SPORTS AND GYM
- READING AND COOKING
- TRAVEL AND TOURISM
Timeline
NVQ Level 1 - HEALTH AND SAFETY
CPD NXT GEN LEARNING
11.2024 - 12.2024
NVQ Level 1 - C.P.R
TRAINNING EXPRESS
11.2024 - 12.2024
NVQ Level 1 - BASIC CARETAKER
TRAINNING EXPRESS
10.2024 - 11.2024
NVQ Level 1 - LEVEL 1 IN CLEANING/BASIC KNOWLEDGE
NEXT GEN LEARNING
08.2024 - 12.2024
CAREER
Home Carer
09.2019 - 11.2025
General Assistant
Morrisons
01.2012 - 04.2019
Retail Assistant
Bookers
02.2011 - 11.2011
Retail Assistant
Argos
06.2010 - 12.2010
Warehouse Operative
Crystal Martins
01.2007 - 11.2009
Driver Assistant
British Heart Foundation
02.2004 - 01.2007
BTEC LEVEL 2 - INFORMATION TECHNOLOGY
NOTTINGHAMSHIRE CHAMBER OF COMMERCE AND INDUSTRY
09.2002 - 11.2003
GCSEs -
QUARRYDALE SCHOOL
09.1996 - 07.2001
BTEC LEVEL 1 - English, I.T, History
QUARRYDALE SCHOOL