Waters Kayleigh
London
Summary
Office administration professional with over 13 years of experience in the NHS, specializing in urology, general surgery, colorectal, and vascular departments. Demonstrated expertise in team oversight, deadline adherence, and schedule management, ensuring efficient operations. Proficient in Microsoft Office, with a strong focus on task prioritization and time efficiency. Committed to enhancing organizational productivity through effective planning and strategic resource allocation.
Overview
2027
2027
years of professional experience
25
25
years of post-secondary education
Work history
Discharge coordinator
Epsom and St Helier NHS Trust
Epsom, Surrey
- Ensured compliance with national guidelines whilst developing individualised discharge plans.
- Liaised with community services for seamless transition of patients from hospital to home care.
- Monitored progress of patients until full recovery, ensuring proper aftercare was provided.
- Worked closely with social services teams to arrange appropriate home support packages upon discharge.
- Mediated between patients, families and clinical staff for shared understanding of discharge process.
- Played crucial role in streamlining administrative processes for efficient discharge procedures.
- Regularly updated documentation regarding patient status and planned discharges, maintaining high standards of record-keeping.
patient cancer services coordinator
Epsom and St Helier NHS Trust
Epsom, Surrey
- Managed multiple patients, ensuring organisation and efficiency.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Managed patient consultations in the 2WR pathway, facilitating timely diagnoses or downgrades.
- arranged diagnostic treatment
- work with urology/colorectal department closely to make sure booking within national cancer guidelines.
- updating daily reports
Divisional rota coordinator
Epsom and St Helier NHS Trust
Epsom, Surrey
- Coordinated staff rotas, leading to improved operational efficiency.
- Ensured smooth operations by efficiently managing rota schedules.
- Addressed staffing needs promptly, ensuring seamless operation continuity.
- Enhanced productivity by addressing and resolving scheduling conflicts promptly.
- Handled unexpected schedule changes swiftly, minimising impact on operations.
- Assisted in recruitment process to maintain sufficient staffing level at all times.
- Processed annual leave requests to ensure adequate staffing.
- Communicated effectively with team members, resulting in enhanced cooperation.
- Improved team coordination through strategic divisional allocation.
- Conducted regular meetings with staff to discuss any potential rota issues or challenges.
- Facilitated payment by submitting completed rotas timely.
Patient pathway coordinator
Espom & St Helier hospital
Epsom, Surrey
2023.02 - Current
- Coordinated consultants' theatre lists and outpatient clinic schedules to optimise patient flow.
- Booked patients onto RTT and diagnostic pathways, facilitating timely access to appropriate care.
- Managed booking of two-week rule referrals to ensure compliance with national standards, booking appointments within national guidelines.
- Managed daily operations to ensure quality and service delivery standards.
- Answered patient and department calls to support timely hospital contact.
- Oversaw NHS mailboxes to keep internal correspondence moving.
- Worked closely with colleagues to keep pathways running smoothly.
Education
GCSEs -
Glenthorne High School
Sutton Common Road 1999.09 - 2003.05
NVQ Level 2 - animal care
North East Surrey College of Techonology
2003.09 - 2025.05
Skills
- Deadline adherence
- Schedule management
- Training and Development
- Microsoft Office
- Task prioritisation
- Team oversight
- Office administration
- Schedule planning
- Healthcare services referrals
- Email inbox management
- Time efficiency
References
References available upon request.
Timeline
Patient pathway coordinator
Espom & St Helier hospital
2023.02 - Current
NVQ Level 2 - animal care
North East Surrey College of Techonology
2003.09 - 2025.05
GCSEs -
Glenthorne High School
1999.09 - 2003.05
Discharge coordinator
Epsom and St Helier NHS Trust
patient cancer services coordinator
Epsom and St Helier NHS Trust
Divisional rota coordinator
Epsom and St Helier NHS Trust