Wassim Zarkden
LONDON,Lambeth
Summary
A motivated Logistics and Supply Chain Management graduate with a Master’s degree from the university of Northumbria, complemented by hands-on experience in customer service and market research. Demonstrated ability to manage streamline logistics operations, and analyze supply chain data to optimize efficiency. Proven skills in customer engagement, problem-solving, and effective communication, developed through roles as a Customer Service Assistant and Market Research Interviewer.
In my role as a Market Research Interviewer, I conducted detailed surveys and interviews, gathering valuable data to support business decisions. I developed strong analytical skills, meticulously interpreting and reporting data to provide actionable insights. My experience in this role honed my ability to communicate effectively, listen actively, and adapt to diverse respondent profiles, ensuring high-quality data collection and analysis.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Retail sales assistant
Menkind
London
10.2024 - 01.2025
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
Market research interviewer
Ronin International
London
04.2024 - 10.2024
- Helped interviewees understand survey questions while remaining impartial.
- Applied different interview techniques to extract as much detail and data as possible.
- Explained interview purposes as appropriate to help get people onboard.
- Followed scripts, questionnaires and survey templates to ask specific questions.
- Entered participant responses onto database using computer-assisted interviewing system.
Storage worker
Brera restaurant
London
02.2023 - 04.2024
- Picked, packed and dispatched high-volume orders.
- Maintained clean, safe and orderly storage space.
- Completed work following safety rules for best working practices.
- Sorted materials on storage racks and shelves.
- Received deliveries and helped to coordinate storage.
- Stored products in appropriate storage areas to maximise space with the storage.
- Recorded number and quality of products, taking appropriate action of defective items.
- Operated lifting equipment to transport and store stock.
- Rotated stock to keep ingredients fresh.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
customs broker intern
Ahfad Transit
Casablanca , Morocco
02.2022 - 08.2022
- Followed correct customs clearance procedures for exporting and importing goods.
- Maintained compliance with reporting requirements with timely submission of customs documentation.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Classified goods by type of item and fee or tariff groups using correct system.
- Tracked shipments using multiple software systems and kept clients informed on progress.
- Reviewed and optimised operational processes to reduce wait times.
Customer assistant
Karnawall
Rabat , morocco
06.2020 - 12.2020
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
Customer assistant
GatewayFood
Ningbo, China
06.2019 - 02.2020
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
Master of Science - global logistics and supply chain management
Northumbria University
Newcastle upon Tyne 01.2023 - 04.2024
Bachelor of Science - Logistics Management
Ningbo university
china 09.2018 - 04.2022
Certificate of Higher Education - Economic
Ecole national de commerce et gestion
Morocco 09.2013 - 09.2016
A-Levels - Economics
Lycee Mohammed V
Morocco 09.2012 - 09.2013
Skills
- Data Entry
- Outbound market research
- Market Research Society (MRS) Code of Conduct knowledge
- Telephone interviews
- Interview techniques
- Computer-assisted telephone interviewing (CATI) software
- Quantitative and qualitative research
- Polite and courteous telephone manner
- Excellent customer service skills
- Microsoft Outlook, Word and Excel
- Picking and packing
- Team player
- Manual handling
- Loading and unloading
- Stock ordering
- Box lifting
- Lifting and sorting
- Rapport building techniques
Affiliations
- Travel
- Sports
- Volunteering and community work
Languages
English
Upper intermediate
French
Advanced
Arabic
Fluent
Timeline
Retail sales assistant
Menkind
10.2024 - 01.2025
Market research interviewer
Ronin International
04.2024 - 10.2024
Storage worker
Brera restaurant
02.2023 - 04.2024
Master of Science - global logistics and supply chain management
Northumbria University
01.2023 - 04.2024
customs broker intern
Ahfad Transit
02.2022 - 08.2022
Customer assistant
Karnawall
06.2020 - 12.2020
Customer assistant
GatewayFood
06.2019 - 02.2020
Bachelor of Science - Logistics Management
Ningbo university
09.2018 - 04.2022
Certificate of Higher Education - Economic
Ecole national de commerce et gestion
09.2013 - 09.2016
A-Levels - Economics
Lycee Mohammed V
09.2012 - 09.2013
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