Wassim Zahrane
Marketing Analyst
London
Summary
Motivated Marketer with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
5
5
Languages
Work History
WAITER/BARISTA COFFEE
Sheraton Grand Hotel Park Lane, Mercante
01.2025 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Promoted specials or upsold items to increase average check amount.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Increased sales significantly by upselling higher-end products to customers.
WAITER
Roni´s Bakery
09.2024 - 12.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Insurance Advisor
AXA France Vie
12.2022 - 07.2023
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Collaborated with underwriters to customize insurance policies for unique client needs, achieving higher sales numbers.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Support Representative
Allianz Insurance
04.2021 - 08.2022
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master of Science - Digital Marketing
Ravensbourne University London
London, United Kingdom 05.2020 - 01.2022
Ielts - English-as-a-Second-Language Education
British Council
Casablanca 05.2001 -
Bachelor of Science - Insurance
Souissi University
Rabat 05.2023 - 01.2024
Superior Technician Certificate, BTS - Global Business Management
OFPPT Derb Ghalef
Casablanca 05.2001 - 01.2022
High School Diploma -
Groupe Scholaire Belevedere
Casablanca 05.2001 -
Skills
Customer service
Order accuracy
Guest relations management
Order management
Cash handling
Microsoft Office
Item promotion
Teamwork and collaboration
Multitasking
Cool under pressure
Calm demeanor
Timeline
WAITER/BARISTA COFFEE
Sheraton Grand Hotel Park Lane, Mercante
01.2025 - Current
WAITER
Roni´s Bakery
09.2024 - 12.2024
Bachelor of Science - Insurance
Souissi University
05.2023 - 01.2024
Insurance Advisor
AXA France Vie
12.2022 - 07.2023
Customer Support Representative
Allianz Insurance
04.2021 - 08.2022
Master of Science - Digital Marketing
Ravensbourne University London
05.2020 - 01.2022
Ielts - English-as-a-Second-Language Education
British Council
05.2001 -
Superior Technician Certificate, BTS - Global Business Management
OFPPT Derb Ghalef
05.2001 - 01.2022
High School Diploma -
Groupe Scholaire Belevedere
05.2001 -
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