Wassim Wassef
London
Summary
Driven, reliable and dedicated professional with excellent leadership qualities, with extensive experience in hotel operational management and front office operations. Proven ability in team management, customer service and marketing strategies. Committed to creating memorable guest experiences and driving operational success. Proficient in English and Arabic.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Manager
Farmville LTD
London
01.2024 - 06.2024
- Supervised daily warehousing activities to ensure operational efficiency.
- Directed staff training for improved competency and productivity levels.
- Led health and safety audits to ensure compliance with regulations.
- Enhanced team morale with open communication and positive leadership.
- Coordinated with cross-functional teams to fulfill large-scale orders and maintain supply chain efficiency.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
Hotel Manager
Kensington Suite Hotel
05.2014 - 01.2024
- Managed a team of 15 staff, providing training, mentorship, and performance evaluations to cultivate a motivated and service-oriented team.
- Coordinated front desk operations, ensured smooth guest experiences.
- Managed hotel restaurant operations, elevated dining experience.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Assisted in marketing campaigns to increase hotel visibility.
- Responded promptly to customer complaints. Investigated negative reviews and took corrective action enhancing future guest experiences.
- Managed hotel budgets through careful planning and business strategy.
Warehouse Worker
Kuehne and Nagel
London
12.2013 - 01.2014
- Checking stock before sending it off- Attention to detail to ensure stock has met the company’s quality standards
- Ensured safety standards with regular equipment maintenance checks.
- Loaded lorries to expedite delivery schedules.
Entrepreneur
Mobile Phones Project
Egypt
03.2009 - 09.2011
- Company Overview: A start-up enterprise focused on mobile phone sales and repairs
- Multi tasking: I was leading the enterprise, as it was a start-up I was managing the different functions including marketing and finance alone
- Sales: Being a sales person developed my communication skills and confidence and building relationships with customers was pivotal to secure consumer loyalty
- Stock taking: Recording stock to monitor demand
- Identified new markets by thorough industry analysis.
- Determined business plan, mission statement and vision.
Receptionist
Africana Hotel
Egypt
08.2007 - 03.2009
- Answering enquires by telephone and screening calls: this included checking guests in and out, arranging online bookings and always having the customer satisfaction as a number priority
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Sales Associate
Time Trade
Alexandria, Egypt
06.2008 - 01.2009
- Arranging orders and deliveries
- Increased customer satisfaction by providing exceptional service.
- Managed inventory, minimising stock shortages or overages.
- Assisted shoppers with product selection for improved buying experience.
Education
Bachelor of Arts - Hotel Management
King Marriott Academy, High Institute of Tourism and Hotel
09.2003 - 05.2006
Certificate - ESOL Skills for Life: Entry 3
The College of North West London
04.2012 - 06.2012
Skills
- Proficient in English and Arabic
- Team oversight
- Hotel operational management
- Front office operations
- Advanced skills in Word, PowerPoint, and Excel Competent in basic image editing and design functions using adobe photoshop
- Guest satisfaction management
- Staff recruitment and training
- Revenue management
- Operational efficiency
- Budgeting and financial reporting
- Quality assurance and compliance
- Event planning and coordination
- Crisis management
- Sales and marketing strategies
- Vendor and supplier negotiations
- Guest conflict management
Affiliations
- An enthusiastic traveler and tech enthusiast, I enjoy sports such as volleyball, basketball, and football, and have been a dedicated swimmer since childhood.
References
References available upon request.
Timeline
Warehouse Manager
Farmville LTD
01.2024 - 06.2024
Hotel Manager
Kensington Suite Hotel
05.2014 - 01.2024
Warehouse Worker
Kuehne and Nagel
12.2013 - 01.2014
Certificate - ESOL Skills for Life: Entry 3
The College of North West London
04.2012 - 06.2012
Entrepreneur
Mobile Phones Project
03.2009 - 09.2011
Sales Associate
Time Trade
06.2008 - 01.2009
Receptionist
Africana Hotel
08.2007 - 03.2009
Bachelor of Arts - Hotel Management
King Marriott Academy, High Institute of Tourism and Hotel
09.2003 - 05.2006
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