Warwick Browne
Belbroughton ,Worcestershire
Summary
Diverse experience as a service engineer, watersport instructor, and chalet host offering a comprehensive skillset combining technical diagnostics with relationship management. Expertise in identifying client issues and translating technical details into actionable solutions. Proven ability to communicate effectively and manage high-net-worth client relationships, ensuring engagement and satisfaction. Skilled in time management, conflict resolution, and identifying sales opportunities in dynamic environments.
Overview
10
10
years of professional experience
Work history
Sales admin / Service engineer
HydraPower Dynamics
2016.04 - 2026.04
- Assisted customers during machine downtimes to reduce frustrations.
- Supported teams in overcoming objections during cold calls by sharing previous experiences.
- Facilitated identification of client pain points through technical diagnostics and proposed hardware/software solutions.
Chalet Host, Les Deux Alps
Skiworld
2023.11 - 2024.05
- Assisted with transitions between winter chalet operations and summer beach resorts to ensure quality guest experiences.
- Supported logistics for ski school drop-offs and daily equipment setups.
- Guided groups in activities prioritising health safety and risk management.
- Collaborated during time-sensitive setups while maintaining a positive attitude under pressure.
- Developed engaging activity programmes for various age groups to enhance creativity and approachability.
- Balanced guest management and colleague needs to support smooth operations and high satisfaction.
Watersport instrcutor
Neilson Active Holidays
2021.04 - 2023.11
- Assisted in adapting to new company environment by improving time-management and communication skills.
- Collaborated with staff and guests to foster a welcoming and comfortable atmosphere.
- Supported upselling of courses by informing participants about advanced private coaching and certification options.
Waterfront training
UKSA
2019.12 - 2020.02
- At UKSA I gained desirable qualifications, skills and knowledge to allow me to work in the UK and abroad teaching sailing and windsurfing.
- This course was very intense and demonstrates my determination and self- motivation to work towards my goals and achieve.
Childcare Leader/ Waterfront Instructor – Winter/ Summer Seasonal worker
Neilson Active Holidays
2019.05 - 2019.11
- Managed daily schedules for beach operations and guest logistics, ensuring timely execution of tasks.
- Supported diverse groups by facilitating engaging discussions, effectively addressing objections and challenges.
- Collaborated with team members to deliver seamless operations, meeting expectations of guests and stakeholders.
Education
A-Levels - childcare education
Kidderminster college
09/2017 - 07/2019
GCSEs -
8 of these A* - C
RYA -
Windsurf and Dinghy level 3 instructor
Skills
Technical diagnostics
Relationship management
- Problem solving
- Persuasive communication
- Rapport building
- Client engagement
- Time management
- Conflict resolution
- Sales strategy
Timeline
Chalet Host, Les Deux Alps
Skiworld
2023.11 - 2024.05
Watersport instrcutor
Neilson Active Holidays
2021.04 - 2023.11
Waterfront training
UKSA
2019.12 - 2020.02
Childcare Leader/ Waterfront Instructor – Winter/ Summer Seasonal worker
Neilson Active Holidays
2019.05 - 2019.11
Sales admin / Service engineer
HydraPower Dynamics
2016.04 - 2026.04
A-Levels - childcare education
Kidderminster college
09/2017 - 07/2019
GCSEs -
8 of these A* - C
RYA -
Windsurf and Dinghy level 3 instructor