Motivated professional with a strong foundation in customer service and team leadership. Leverages problem resolution and time efficiency skills to foster collaborative environments. Delivers exceptional support and value, driving team success.
Overview
1
1
year of professional experience
Work History
Fundraiser
united for change network (ufcn)
Birmingham , west midlands
03.2026 - 07.2026
Supported national fundraising campaigns, engaging with donors, community members and industry leaders to secure support.
Trained and mentored employees to maximise team performance.
Received promotion to level 2 for exceptional performance and dedication.
Achieved service time and quality targets.
Maintained clean, safe working environments to eliminate accident risks.
Sales Advisor
DWM
Birmingham , west midlands
08.2025 - 01.2026
Consistently achieved or surpassed sales targets.
Identified customer needs through effective questioning and recommended appropriate products.
Listened intently to customers to identify upselling opportunities.
Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
Provided accurate quotes and price information to inform customer decision-making.
Maintained up-to-date knowledge of market trends and competitor activities to advise customers accurately.
Education
Sutton Coldfiel, Walsall College
West Midlands
07-2026
GCSEs - Math’s, English literature, English language, Science, History
Forties Academy (Great Barr Academy)
birmingham
01-2020
Skills
Customer service
Problem resolution
Time efficiency
Team Leadership
Team building
Timeline
Fundraiser
united for change network (ufcn)
03.2026 - 07.2026
Sales Advisor
DWM
08.2025 - 01.2026
Sutton Coldfiel, Walsall College
GCSEs - Math’s, English literature, English language, Science, History