Warren Rowley

• Maintained vehicle cleanliness for professional representation of company.
• Used navigation systems proficiently to shorten delivery times.
• Collaborated effectively with team members to meet delivery deadlines.
• Prioritised urgent deliveries for maximum efficiency in operations.
• Handled cash transactions accurately when needed, maintaining company's financial integrity.

• Carried out daily vehicle inspections as per company policy, ensured roadworthiness.
• Worked flexibly including weekends and public holidays catering to high demand periods.
• Adhered strictly to traffic regulations whilst performing duties, ensuring safety on the road.
• Assisted in loading and unloading of vehicle for smoother operation.
• Loaded goods into van according to delivery schedule, streamlined operations.
• Improved customer satisfaction with timely deliveries.
• Delivered goods to customers by following designated routes.
• Followed correct manual handling procedures when lifting parcels, minimised risk of injury.
• Demonstrated ability to work under pressure during peak hours.
• Provided excellent customer service during deliveries, leading to positive feedback.

• Took responsibility for packaging materials as per company guidelines, reduced material wastage.
• Facilitated training sessions for new staff members, improving overall team productivity.
• Handled high-value goods with utmost care to avoid any damage.

Loading vehicle and delivery of online home delivery shopping to customers addresses.

Creating and maintaining good customer relations.

Working in the Supermarket when necessary.

• Established long-term customer relationships through prompt and courteous service.
• Loaded vehicle and properly secured items to prevent damage during transportation.

• Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions.
• Set up repair appointments with technicians to meet customer needs and resolve key concerns.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Explained amount for expected services and provided detailed answers to customer questions.
• Supervised monetary transactions and changes while coordinating logistics to verify service dates.
• Collection and delivery of customer vehicles.
• Parts delivery to Motor trades in the area.

Various duties within the despatch warehouse including processing online CD and sheet music orders.

Picking items for delivery, packing items for shipping and receiving goods in.

Some general warehouse duties.

• Verified each delivery against shipping instructions before delivering to customers.
• Presented customers with bills and receipts and collected payments for goods delivered.
• Processed payments by accepting cash, checks and credit card payments.
• Established long-term customer relationships through prompt and courteous service.