Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warren Hamilton

Burnham,Buckinghamshire

Summary

Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.

Overview

22
22
years of professional experience

Work History

Automotive Service Advisor /Admin

SWB Autos
North Cheam, Sutton
11.2021 - Current
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
  • Registered customer information on database to maintain accurate records.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Calculated costs, processed payments and provided receipts.
  • Responded to questions regarding service outcomes and resolved complaints.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.
  • Oversaw workflow and schedule of dealership to entail smooth process.
  • Upsold products and services to customers to complement orders.
  • Booked appointments and managed vehicle drop-off pick-up.
  • Greeted customers and asked open-ended questions to better determine needs.

General Manager

Euro Car Parts
Isleworth, Hounslow
02.2016 - 08.2021
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Tracked KPIs to drive profitability and target delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Prepared and reviewed procedural documents for daily operations.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.

General Manager

Euro Car Parts
Kingston upon Thames, Surrey
01.2014 - 01.2016
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Tracked KPIs to drive profitability and target delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Researched business opportunities with new and existing customers, notifying sales team to follow up.
  • Prepared and reviewed procedural documents for daily operations.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.

General Manager

Euro Car Parts
Sutton, Surrey
01.2010 - 01.2012
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Tracked KPIs to drive profitability and target delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Prepared and reviewed procedural documents for daily operations.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.

Branch Manager

Euro Car Parts
Colliers Wood, Merton
11.2001 - 01.2010
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Evaluated local market conditions and sought new opportunities for sales.
  • Worked with regional managers on start-up, development and growth of new branches.
  • Increased overall annual sales [Number]% by incorporating several quality process improvements within the branch.
  • Performed monthly and quarterly employee performance appraisals.

Education

GCSEs - English

Glyn School
Epsom

Skills

  • Reporting and documentation
  • Complaint resolution
  • Telemarketing expertise
  • Client rapport
  • Payment processing
  • Customer service
  • Sales expertise
  • Safety awareness
  • Repair planning

Timeline

Automotive Service Advisor /Admin

SWB Autos
11.2021 - Current

General Manager

Euro Car Parts
02.2016 - 08.2021

General Manager

Euro Car Parts
01.2014 - 01.2016

General Manager

Euro Car Parts
01.2010 - 01.2012

Branch Manager

Euro Car Parts
11.2001 - 01.2010

GCSEs - English

Glyn School

Similar Profiles

CREATE PROFILE
Warren Hamilton