Warren Farrell
Biggar,South Lanarkshire
Summary
- Experienced people facing professional with skills to build rapport and influence. 10 years experience with Police Scotland.
- Excellent ability to develop relationships and communicate well with key decision makers.
- Exceptional liaising skills throughout all departments to manage expectations.
- Customer service and client facing skills.
- Skilled contract negotiator.
- Team focused and an articulate communicator to achieve team goals.
- Track record of exceeding and understanding KPIs and Sales Targets.
Overview
21
21
years of professional experience
Work history
Peebles Care
Residential Child Care Support Worker
09.2024 - Current
- Delivering high-quality care by closely following individualised care plans.
- Maintaining clean and hygienic surroundings, promoting health and safety standards.
- Monitoring changes in behaviour or health status to alert medical professionals promptly.
- Collaborating on multidisciplinary teams for comprehensive young person care.
- Assisting with daily living activities, enhancing young persons comfort and well-being.
- Documenting all care provided accurately, improving communication amongst team members.
- Assisting with housekeeping tasks, creating a tidy environment.
- Ensuring medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Addressing dietary needs by preparing nutritionally balanced meals.
- Providing emotional support for distressed individuals to foster calm environments.
- Facilitating social activities for improved mental stimulation and engagement.
- Managing anxiety or agitation in the young person through calming techniques and strategies.
- Encouraging participation in recreational activities for enhanced quality of life.
- Attended to basic medical needs, ensuring prompt professional attention when required.
- Worked closely with families, providing updates on loved ones' wellbeing.
- Conducting regular checks throughout night shifts ensuring the safety of the young person.
- Documenting accurate and updated caseload records and reports on Access to streamline process.
- Establishing working relationships with the young person based on trust and non-judgement.
The Crown Inn
Service Assistant
11.2022 - 08.2024
- Working with clear communication to all departments to ensure a successful service
- Responsible for food preparation, food service and stock control
- Maintaining cleanliness and food hygiene to a high standard
- As a team we worked at a 5 star award level
- The pub environment is within a small community and all involved in The Crown work towards a healthy, rewarding place to work and for the community to socialise and thrive.
Dandara Homes, Sales Executive
Edinburgh
01.2021 - 02.2022
- Responsible for delivering a first class experience from conception to completion for high value clients looking to purchase a Dandara property
- Daily management of the CRM system - calling all new leads to establish requirements and eligibility
- Ensuring all information is compliant and up to date
- Responsible for full administrative reporting requirements, in accordance with company policies and time frames
- Keeping certification up to date on GDPR, AML, Financial Crime, Consumer Code and Competition Law.
New Lanark Health and Leisure, Spa and Gym Coordinator
Lanark
01.2019 - 01.2020
- Managing phone and email enquiries to convert to membership
- Booking appointments to demonstrate the spa and gym facilities and convert to membership sign up
- Coordinating Spa days to ensure a 5 star experience
- Ensuring all areas of the spa and gym were immaculate, with great attention to detail for the visual and sensory experience.
Police Scotland, Police Constable
South Lanarkshire
11.2008 - 07.2018
- Maintain peace and order within local communities
- Attend calls from the public to ascertain if a crime has been committed and investigate circumstances
- First response to serious incidents
- Complete crime reports to a high standard and submit reports to the procurator fiscal within the government stated guidelines
- Advanced response driver.
Gladedale Homes Ltd, Sales Executive
Edinburgh
09.2006 - 10.2008
- Property sales for Quarter Mile (Q1), a premier Edinburgh development
- Managing high level investor and client expectations
- Daily call and email management through the CRM system from enquiry to contract.
DTZ Residential, Sales Executive
Edinburgh
08.2004 - 08.2006
- Promotion of residential agency
- Delivery of client services related to acquisitions/sales and to generate business opportunities
- Generation of fee income and to meet annual commission targets
- Managing a portfolio of international and UK investors
- Weekly and Monthly report presenting of the current market and competition to senior management.
Education
High Speed Training
Certificate of Higher Education Policing - undefined
University of Stirling
Stirling, ScotlandGCSEs/A levels - undefined
Rondebosch High School
Cape Town, South AfricaTimeline
Peebles Care
Residential Child Care Support Worker
09.2024 - Current
The Crown Inn
Service Assistant
11.2022 - 08.2024
Dandara Homes, Sales Executive
01.2021 - 02.2022
New Lanark Health and Leisure, Spa and Gym Coordinator
01.2019 - 01.2020
Police Scotland, Police Constable
11.2008 - 07.2018
Gladedale Homes Ltd, Sales Executive
09.2006 - 10.2008
DTZ Residential, Sales Executive
08.2004 - 08.2006
Certificate of Higher Education Policing - undefined
University of Stirling
GCSEs/A levels - undefined
Rondebosch High School
High Speed Training
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