WAROCHA LEE
MILDENHALL, BURY ST EDMUNDS,SUFFOLK
Summary
Service-oriented professional with over eight years of experience in delivering outstanding customer care in dynamic environments. Recognized for strong work ethic and adaptability, with proven ability to connect with diverse individuals. Expertise in anticipating needs and resolving issues effectively while maintaining professionalism. Committed to enhancing customer experiences in a world-class airline setting through exceptional interpersonal skills and cultural awareness.
Overview
13
13
years of professional experience
Work history
Flight attendant
Virgin Atlantic
Crawley, West Sussex
01.2024 - Current
- Provided outstanding onboard hospitality while adhering to Virgin Atlantic's high service standards.
- Prioritised customer safety and comfort in accordance with aviation regulations during flights.
- Engaged in comprehensive training for emergency responses, first aid, and safety procedures.
- Cultivated a welcoming environment that embodied the brand's fun spirit inspired by Sir Richard Branson.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
- Delivered tailored services based on individual customer needs, including mobility assistance.
- Addressed challenging situations with professionalism, ensuring effective resolution of complaints.
- Collaborated within a diverse team to optimise service efficiency across all cabin classes.
Barista
Starbucks Coffee
Lakenheath, Suffolk
12.2021 - 01.2024
- Prepared customised beverages, accommodating dietary needs such as dairy-free and sugar-free options.
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured freshness of pastries on display, contributing to overall quality assurance. Maintained clean, organised work areas and restocked pastry displays effectively.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Delivered high-quality service by resolving customer issues with professionalism.
- Handled transactions in USD and GBP while ensuring accurate till balances.
- Trained new staff on drink preparation, customer service techniques, and store standards.
- Demonstrated flexibility by covering shifts to support team operations.
Front of house team member
Ickworth Hotel
Bury St Edmunds, Suffolk
07.2018 - 10.2021
- Facilitated positive dining experiences by providing excellent customer service.
- Coordinated seating arrangements for efficient restaurant management.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere. Checked guest satisfaction regularly, addressing any issues promptly.
- Established rapport with regular diners, fostering a loyal client base.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Managed cash transactions accurately, ensuring accurate financial records.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Adapted swiftly to changing situations for uninterrupted service quality.
Flight attendant
Emirates Airlines
United Arab Emirates, Dubai
07.2019 - 08.2020
- Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.
- Provided high standard of customer service whilst ensuring passenger safety.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
Hotel Receptionist
Holiday Inn
Cambridge, Cambridgeshire
01.2019 - 07.2019
- Ensured accurate preparation of daily arrival reports for guest profiles and IHG memberships.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Facilitated smooth check-ins by verifying guest details and providing personalised welcomes.
- Distributed room keys while delivering information on hotel services and operating hours.
- Resolved guest inquiries efficiently, both in-person and via telephone.
- Collaborated with housekeeping for timely room readiness and effective turnover.
- Upheld cleanliness and organisation of reception area according to hotel standards.
- Supported onboarding of new reception staff, promoting consistent service delivery.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
Front of house team member
The House Authentic Thai Cambridge
Cambridge, Cambridgeshire
09.2015 - 07.2019
- Welcomed customers, presented menus, and informed about daily specials and promotions.
- Answered menu inquiries and processed orders for dine-in and takeaway.
- Prepared and served food and beverages with accuracy and efficiency.
- Managed table bookings and executed cash and card transactions meticulously.
- Enhanced guest experience with a friendly and helpful attitude.
- Maintained high standards of customer service during peak times.
Front of house team member
Thai Rack Glasshouse
Royston, Hertfordshire
03.2013 - 07.2015
- Established a welcoming atmosphere by greeting customers and presenting menus.
- Informed guests of daily specials while answering menu-related questions efficiently.
- Ensured accurate and timely delivery of food and beverages to tables.
- Effectively handled customer concerns, escalating issues to management as required.
- Conducted opening and closing duties, maintaining cleanliness and organisation.
Education
GCSEs -
Bassingbourn Village College
Royston, Hertfordshire 09/2010 - 07/2019
Diploma of Higher Education - Travel and Tourism
Cambridge Regional College
Cambridge 09/2013 - 07/2015
Foreign Language - Mandarin, Chinese
National Taiwan Normal University
Taipei, Taiwan 05/2016 - 11/2016
Bachelor of Arts - Airline and Airport Management
University of West London
London 09/2018 - 07/2020
Skills
- Strong work ethic
- Detail-oriented and safety-conscious
- Collaborative team player
- Effective problem solver
- Efficient time management
- Adaptable in dynamic environments
Accomplishments
Duke of Edinburgh Awards
Awarded Bronze Duke Of Edinburgh
Languages
Thai
Native
English
Fluent
Chinese (Mandarin)
Elementary (A2)
Timeline
Flight attendant
Virgin Atlantic
01.2024 - Current
Barista
Starbucks Coffee
12.2021 - 01.2024
Flight attendant
Emirates Airlines
07.2019 - 08.2020
Hotel Receptionist
Holiday Inn
01.2019 - 07.2019
Front of house team member
Ickworth Hotel
07.2018 - 10.2021
Front of house team member
The House Authentic Thai Cambridge
09.2015 - 07.2019
Front of house team member
Thai Rack Glasshouse
03.2013 - 07.2015
GCSEs -
Bassingbourn Village College
09/2010 - 07/2019
Diploma of Higher Education - Travel and Tourism
Cambridge Regional College
09/2013 - 07/2015
Foreign Language - Mandarin, Chinese
National Taiwan Normal University
05/2016 - 11/2016
Bachelor of Arts - Airline and Airport Management
University of West London
09/2018 - 07/2020