Wardah Wahid
Birmingham,United Kingdom
Summary
Accomplished professional with extensive expertise in operations, compliance, management, HR coordination, and business analysis. Demonstrates proficiency in Microsoft Office, banking software including Flexcube, MICES, T24, and Finacle, as well as CRM tools. Adept at implementing agile methodologies and energy compliance standards. Proven track record in customer service excellence, inventory and budget tracking, and effective communication skills. Skilled in digital media, software learning agility, and cultural awareness. Committed to driving organisational success through strategic sales strategies such as upselling and cross-selling.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Compliance Manager
Princeton Eco Plus Services
Birmingham
08.2024 - 07.2025
- Ensured compliance with UK insulation regulations and PAS 2035 standards.
- Conducted audits, inspections, and risk assessments to enhance energy efficiency.
- Generated EPCs and performed retrofit assessments for optimal property evaluations.
- Managed documentation, warranties, and certifications to uphold regulatory standards.
- Liaised with accreditation bodies, auditors, and internal teams to ensure collaboration.
- Developed and delivered compliance training programmes to enhance staff knowledge.
- Resolved disputes and complaints effectively, resulting in increased customer satisfaction.
- Maintained up-to-date product knowledge for accurate support delivery.
Digital Content & Social Media
Free Lancer
01.2024 - Current
- Created, managed, and scheduled content across platforms (Instagram, X, LinkedIn, TikTok, Facebook)
- Designed visually engaging posts using Canva and Adobe Express
- Analysed social media insights to improve engagement and reach
- Wrote engaging captions, blogs, and copy aligned with branding and messaging
- Supported video editing and subtitling for reels and short-form content
- Assisted small brands and startups with content planning and basic digital strategy
- Used tools like Buffer, Hootsuite, and Meta Business Suite for scheduling
- Followed trends, news, and storytelling techniques aligned with media and broadcast standards
- Developed strong communication and digital storytelling skills
Operation Manager
Marigold Insulation UK Ltd
Birmingham
11.2023 - 08.2024
- Managed insulation projects across multiple sites, ensuring timely completion and regulatory compliance.
- Led diverse teams, promoting a cooperative work environment focused on operational efficiency.
- Conducted quality control inspections and audits to maintain high service standards.
- Streamlined workflows by implementing new operational strategies.
- Oversaw scheduling, material procurement, and resource allocation for project success.
- Coordinated communication among clients, contractors, and accreditation bodies.
- Implemented risk management plans to safeguard company assets.
- Administered payroll duties for accurate and timely salary disbursement.
Assistant Manager - Customer Service Officer
Habib Bank Limited
Islamabad
05.2022 - 10.2023
- Managed large-scale banking operations, ensuring efficiency and regulatory compliance.
- Delivered exceptional customer service, establishing strong rapport with clients.
- Conducted detailed financial analyses and risk assessments to inform decision-making.
- Maintained confidentiality while handling sensitive customer information.
- Identified upselling opportunities, resulting in increased revenue generation.
- Liaised with departments to enhance customer service processes and operational efficiency.
- Provided comprehensive training to new hires, improving overall team competence.
- Fostered a positive work environment through effective teamwork and collaboration.
- Worked as Officiating Operation Manager
GBO - Operation Officer
Askari Bank Limited
Islamabad
09.2019 - 05.2022
- Analysed operational data to improve branch efficiency and service delivery
- Managed account openings, documentation, and compliance checks
- Experienced with banking software: Flexcube, MICES, T24, Finacle, and CRM platforms
- Learned and adapted quickly to new internal systems and digital tools
- Managed inventory and tracked expenses for effective budget control
- Maintained strong relationships with clients, suppliers, and vendors
- Supported HR functions, including staff attendance tracking, basic payroll coordination, and onboarding support
- Assisted in employee documentation and maintaining HR records
- Contributed to team coordination and supported administrative duties
Manager
Digital Skills Hub
Islamabad
01.2019 - 06.2019
- Coordinated hiring and training strategies, enhancing administrative team effectiveness.
- Cultivated strong client relationships, securing repeat business opportunities.
- Enforced safety regulations, significantly reducing workplace accidents.
- Streamlined processes to optimise office operations and improve efficiency.
- Developed accurate sales forecasts for strategic planning initiatives.
- Organised financial and operational data to facilitate annual budgeting.
- Designed and implemented targeted training programmes aligned with business objectives.
- Represented organisations at seminars and conferences to enhance visibility.
CSR
ALMS 360 Foundation
Islamabad
01.2018 - 01.2019
- Assisted orphans and individuals in need by providing essential supplies.
Visited elderly care facilities to offer companionship and support.
Facilitated access to basic needs for vulnerable populations.
Education
MS - Project Management
Bahria University
10.2021 - 08.2023
BBA - ITM
International Islamic University, Islamabad
01.2015 - 01.2019
Skills
- Leadership
- Business analysis
- Agile methodologies
- Customer service
- Microsoft Office proficiency
- Operations management
- Energy compliance
- Administrative operations
- HR coordination
- Communication skills
- Digital media expertise
- Software learning agility
- Organizational skills
- Written and verbal communication
- Cultural awareness
- Authentic and Confident
- Tech-Savvy and Socially Aware
- Account opening and KYC verification
- AML and GDPR knowledge
- Banking software proficiency: Flexcube, MICES, T24, Finacle, CRM tools
- Data entry and reporting
- Inventory and budget tracking
- Sales strategies: upselling and cross-selling experience
Websites
Custom
BizSpace Solihull, Birmingham, England, B90 4PD, United Kingdom
Certification
Domestic Energy Assessor (DEA)
Retrofit Assessor (RA)
Timeline
Compliance Manager
Princeton Eco Plus Services
08.2024 - 07.2025
Digital Content & Social Media
Free Lancer
01.2024 - Current
Operation Manager
Marigold Insulation UK Ltd
11.2023 - 08.2024
Assistant Manager - Customer Service Officer
Habib Bank Limited
05.2022 - 10.2023
MS - Project Management
Bahria University
10.2021 - 08.2023
GBO - Operation Officer
Askari Bank Limited
09.2019 - 05.2022
Manager
Digital Skills Hub
01.2019 - 06.2019
CSR
ALMS 360 Foundation
01.2018 - 01.2019
BBA - ITM
International Islamic University, Islamabad
01.2015 - 01.2019
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