Waqas Ali
Barking
Summary
A highly motivated and experienced professional with over six years in customer-facing roles and two years as an SIA Security Officer/Controller. I possess extensive knowledge of customer service and team management, with a strong background as a team leader and Supervisor. My excellent communication skills, both written and verbal, along with my reliability and punctuality, enable me to excel in security roles. I am flexible in my approach to daily duties, proficient in Microsoft Word, Outlook, and Excel, and remain calm under pressure while handling confrontational situations professionally. Capable of working independently and as part of a team, I am skilled in emergency response and crisis intervention. I demonstrate a strong work ethic, adaptability, and exceptional interpersonal skills, and I am adept at quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Controller
CIS Security LTD
London
07.2022 - Current
- Front of House Responsibilities: Greeted visitors and staff members professionally, addressing their queries while maintaining the highest standards of customer service. Prevented unauthorized access to the building and deterred potential hostile reconnaissance.
- Site Supervision: Ensured the correct deployment of the security team and liaised effectively with occupiers, the Security Manager, Head of Security, and Building Management. Completed all supervisory tasks efficiently.
- Access control Specialist: Managed access control & CCTV control system efficiently.
- Technical Proficiency: Proficient in Microsoft Word, Outlook, and Excel, with a good knowledge of new AI tools.
- Equipment and Documentation: Regularly audited site equipment and ensured that site paperwork was correctly maintained.
- Incident Response: Responded promptly to on-site incidents, liaising with emergency services, management, and occupiers as necessary.
- Key Management: Administered key issuance and retrieval processes, including creating staff/occupiers' access passes.
- Patrols: Conducted thorough internal and external patrols, ensuring everything was in order and escalating any suspicious activity to the police and liaising with the estate security team.
- Loading Bay Management: Supervised loading bay responsibilities efficiently, including managing deliveries for occupiers and contractors while adhering to Health and Safety SOPs.
- Alarm Monitoring: Monitored various alarm systems including Fire, Panic, and Door alarms, promptly addressing and reporting incidents while ensuring compliance with Health & Safety legislation.
- Shift Handovers: Implemented efficient shift handovers, maintaining records in the DOB,
- Compliance Checks: Conducted compliance checks of fire extinguishers, fire phones, spill kits, and first aid kits.
- Contractor's Management: Managed the contractor entrance control, signing in and out contractors, checking permits, and issuing keys accordingly.
Warehouse Operative
Tesco Distribution Centre
Dagenham
08.2021 - 07.2022
- Conducted quality checks and data entry in the returns department.
- Supported store colleagues by accurately assembling orders.
- Maintained a clean and safe warehouse environment, addressing safety hazards promptly.
- Operated Mechanical Handling Equipment (MHE) efficiently, ensuring high standards in stock handling.
Customer Service Manager
Royal Dining LTD
01.2018 - 05.2021
- Consistently exceeded personal sales targets and motivated colleagues for continuous improvement.
- Demonstrated leadership in managing and guiding a team of 5-10 colleagues to achieve daily sales targets.
- Effective delegation of tasks based on team members' skills and experiences.
- Highly energetic in building professional customer relationships, driving repeat sales, and adapting quickly to diverse client interactions and market changes.
Education
Bachelor of Science in English Literature -
University of Azad Jammu And Kashmir
Skills
- Professional communication skills Written and verbal
- Team leader/Supervisor
- Customer service experience
- Reliable, responsible and punctual
- Flexible
- Modern AI literate
- Calm under pressure situations
- Team player
- Leadership
- People management skills
- Organizational skills
- Radio communication
- CCTV Surveillance
- Alarm systems
- Workplace Safety
- Relationship building
- Decision making
- Problem solving
- Professionalism
- Emergency response
- First aid/CPR
- Mental Health first aider
- Proactive approach
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Access control management
- Technological adaptability
- Quick learner
Certification
- Colleague development program. (Continued.)
- Mental Health First Aider Level 2
- Hostile Perspective
- First Aid Qualified (Get Licensed)
- SIA Door supervisor License 2022 (Get Licensed)
- SIA CCTV License 2022 (Get Licensed)
References
Available upon request
Timeline
Security Controller
CIS Security LTD
07.2022 - Current
Warehouse Operative
Tesco Distribution Centre
08.2021 - 07.2022
Customer Service Manager
Royal Dining LTD
01.2018 - 05.2021
Bachelor of Science in English Literature -
University of Azad Jammu And Kashmir
- Colleague development program. (Continued.)
- Mental Health First Aider Level 2
- Hostile Perspective
- First Aid Qualified (Get Licensed)
- SIA Door supervisor License 2022 (Get Licensed)
- SIA CCTV License 2022 (Get Licensed)
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