Waqar Ahmed
London ,Essex
Summary
Results-driven Manager with expertise in team development and performance improvement. Cultivates a high-performance culture by monitoring staff performance and implementing tailored development plans. Drives operational success through effective inventory management and strong client relationship building. Customer-focused Manager demonstrating strengths in enhancing satisfaction and loyalty. Implements feedback systems that boost customer satisfaction by 20% and fosters relationships that increase repeat business by 25%. Recruits and mentors staff to ensure exceptional service delivery and alignment with organisational goals. Confident leader with strong interpersonal and communication skills, proficient in fostering teamwork and collaboration. Highly adaptable with knack for problem-solving and decision-making. Proven track record in driving projects to successful completion through strategic planning and resource management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Self Storage
London, Essex
05.2023 - Current
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Set up business contracts, obtained signatures and processed paperwork.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
Director
Gulf Global Travel & Tours Ltd
Islamabad, Pakistan
03.2009 - 01.2023
- Developed and supervised staff by providing orientation, training, support and direction.
- Led team by example to align objectives with overall organisational strategy.
- Managed client relationships to boost retention and maximise revenue.
- Planned training programme to expand team skills and drive performance.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Kept organisation in compliance with regulations and internal requirements.
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Oversaw recruitment, training, and development of staff, fostering a high-performance organisational culture.
- Controlled expenses and allocated financial resources to reach budget goals.
- Determined performance goals, providing crucial feedback on methods to reach milestones.
- Provided technical expertise and guidance on products and applications to meet customers' requirements and needs.
- Selected and mentored senior staff, creating successful leadership team.
- Identified and followed up on key business development opportunities to grow and expand revenues.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Designed marketing strategy to effectively identify and convert leads.
- Negotiated with suppliers to reduce costs and secure stable stock levels.
- Directed the formulation of marketing strategies, increasing brand visibility and market share in targeted segments.
- Worked with internal and external stakeholders to identify and secure potential clients.
- Established company targets based on previous performance and predicted forecasts.
- Streamlined supply chain management, improving efficiency and reducing costs associated with inventory management.
- Enhanced digital presence through strategic use of social media, increasing engagement and driving online sales.
Education
A-Levels - Computer Science
Noor Foundation Public High School
Rawalpindi01-2009
Skills
- Staff performance monitoring
- Inventory management
- Client relationship management
- Team building
- Project management
- Recruitment and hiring
- Leadership skills
- Customer relationship building
- Outstanding customer service
- Negotiation
- General office administration
- Quality control procedures
- Microsoft office suite proficiency
- Negotiation techniques
- Client account management
- Sales strategy development
- Invoicing
- Contract management
- Digital marketing
- Digital marketing strategies
- Customer Service
- Creative thinking
- Time-management
- Decision making
- Active listening
- Team Leadership
- Customer relationship management
- Product knowledge
Languages
English
Advanced
C1
Urdu
Proficient
C2
Hindi
Proficient
C2
Certification
Certificate Of Lift Truck Operator.
GDS: Galileo Basic
Interests
- Like to play snooker
Timeline
Manager
Self Storage
05.2023 - Current
Director
Gulf Global Travel & Tours Ltd
03.2009 - 01.2023
A-Levels - Computer Science
Noor Foundation Public High School