WANESA MIENTUS
Manchester,Salford
Summary
Results-driven leader with expertise in boosting sales and team performance. Experienced in recruiting talent and utilising business development insights to achieve ambitious targets. Skilled in building relationships, driving initiatives, and adapting to change. Committed to optimising processes to enhance productivity and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Franco Manca
Manchester
06.2023 - 06.2026
- Oversaw daily store operations, managing staff and inventory to ensure smooth functioning.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Monitored sales performance to identify potential areas for improvement.
- Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
- Established company targets based on previous performance and predicted forecasts.
- Created weekly schedules based on staffing needs and budget considerations to optimise workforce deployment.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Coached and mentored new employees on company policies and procedures, fostering a strong understanding of expectations.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Duty Manager
The Alchemist
Manchester
03.2022 - 06.2023
- Reviewed daily sales reports to identify trends and inform strategies for enhancing store performance.
- Managed a team of store associates to ensure that store goals and targets are met.
- Prepared weekly schedules for store staff, ensuring that all shifts are covered and resources are allocated efficiently.
- Addressed guest concerns and complaints to improve satisfaction and foster positive experiences.
- Organized workflow tasks to prevent downtime and production gaps.
- Managed inventory by ordering supplies and conducting stock takes, ensuring accuracy and availability of products.
Head Server/ In-store Trainer
The Alchemist
Nottingham
08.2019 - 03.2022
- Interacted with guests and promptly responded to requests to provide exceptional service.
- Trained new servers in restaurant procedures, daily operations, and server duties.
- Assigned tasks and daily duties to ensure staff productivity.
- Interacted with guests to drive satisfaction and loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Monitored staff progress and identified opportunities for progress.
Formal Waitress
World Service Restaurant
Nottingham
08.2018 - 08.2019
- Greeted and escorted guests to tables, fostering warm welcome.
- Served food and drinks, paired dishes with wine and ensured all the food and drinks were served to company's standards.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Upsold drinks and desserts, boosting sales and profit.
Customer Care Assistant
McDonalds
Nottingham
03.2017 - 08.2018
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.
- Processed customer orders accurately and efficiently.
- Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.
Education
BTEC Level 3 - Travel and Tourism
Nottingham College
Nottingham06-2018
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Business development understanding
- Operational strategy
- Staff development
- Market analysis
- Leadership excellence
Languages
Polish
Proficient
C2
English
Proficient
C2
References
References available upon request
Certification
- Personal Licence
- First Aid Certificate
- Fire Marshal Certificate
- Food Safety Level 3
- Health and Safety Level 2
Interests
- Gym
- Tennis
- Dance classes
- Reading books
Accomplishments
- First Place for achieving best results across the whole company financial year 25/26.
- First place for achieving Highest Average Financial Audit Score across the north region.
- Improved google reviews from 4.1 stars to 4.6 stars by successfully handling customer complaints and implementing monthly staff training.
- Reduced employee turnover by 90% within a year.
Timeline
General Manager
Franco Manca
06.2023 - 06.2026
Duty Manager
The Alchemist
03.2022 - 06.2023
Head Server/ In-store Trainer
The Alchemist
08.2019 - 03.2022
Formal Waitress
World Service Restaurant
08.2018 - 08.2019
Customer Care Assistant
McDonalds
03.2017 - 08.2018
BTEC Level 3 - Travel and Tourism
Nottingham College