Wandile Sibanda
Glasgow,Lanarkshire
Summary
Front of the House Team Member with three years of experience in enhancing guest experiences and operational efficiency. Successfully streamlined the reservation system, which improved table turnover helping to significantly boost revenue during busy hours. Additionally, implemented a customer feedback process that increased satisfaction, allowing for timely responses to guest concerns. Skilled in team training and service protocols, contributing to a positive dining atmosphere that ensures customer loyalty and satisfaction. A team leader with exceptional skills in communication; adaptability, quick decision-making. An individual who always brings 100% in everything that he does, which brings enthusiasm and joy to customers.
Overview
3
3
years of professional experience
Work history
Front of house team member
200 SVS Conference and Events
Glasgow, Glasgow City
08.2022 - Current
- Assisted in daily front-of-house operations, ensuring a welcoming environment for guests while managing seating arrangements and customer inquiries efficiently.
- Manned the cloakroom to keep the belongings of customers safe.
- Ensured guests were well taken care of and that someone was present for any inquiries.
- Took orders and waited for guests especially in big events such as weddings.
- Did the heavy lifting of equipment to prepare and prep for the next event.
- Serving food to guests with efficiency and efficacy.
- Cleared tables of any plates or cups; also including any rubbing left by customers.
- Cleaned and washed dishes after customers were finished with them
- Trained new staff on service protocols and menu knowledge, which improved team performance.
Waiter/Server
Cafe Fairfull
Paisley, Renfrewshire
06.2024 - 09.2024
- Provided exceptional customer service to guests, which led to an increase in repeat customers and positive online reviews.
- Welcomed customers into the café and assigned them to their designated tables.
- Provided exceptional service especially to those with dogs, children, and the elderly so that they can be properly accommodated.
- Waited and served food to the customers, and also cleared their tables after they were done.
- Collaborated with kitchen porter to help keep the kitchen have a steady supply of plates and utensils especially in times of peak hours.
- Trained new employees on menu items.
- Managed cash register operations and accurately processed transactions.
- Cleaned up after the shift had ended and maintained as clean environment for the following day.
Kitchen porter
Cail Bruich
Glasgow, Glasgow City
07.2022 - 08.2022
- Maintained clean and organized kitchen environment, which helped the entire team work more efficiently.
- Washed dishes; cleaned and polished utensils which were to be continuously used by restaurant.
- Ensured all floors and any walls in the kitchen were kept clean to satisfy clean and safety regulations
- Assisted chefs with food prep by washing, peeling, and chopping ingredients, which allowed them to focus on cooking and delivering high-quality dishes more quickly.
- Managed inventory by tracking utensils that were needed for the following day as well as storing the right equipment in their appropriate shelves.
- Collaborated with front-of-house staff to coordinate dishwashing and utensil availability, which improved turnaround times by 10% especially in times of peak hours.
- Locked up after the restaurant closed and ensured all the equipment had been turned off before leaving the building.
Education
Higher National Diploma - Social Sciences
Glasgow Clyde College
Glasgow 08.2023 - 05.2024
Bachelors - Law
Abertay University
Dundee, Dundee City 09.2024 -
Skills
- Safe food handling
- Casual Dining experience
- Kitchen safety
- Food safety
- Cleanliness
- Sanitary Practices
- Catering Services
- Fast- Paces Experience
Affiliations
- Drawing
- Basketball
- Feeling the music
- Capturing Moments
- Getting lost in a good book
References
References available upon request.
Timeline
Bachelors - Law
Abertay University
09.2024 -
Waiter/Server
Cafe Fairfull
06.2024 - 09.2024
Higher National Diploma - Social Sciences
Glasgow Clyde College
08.2023 - 05.2024
Front of house team member
200 SVS Conference and Events
08.2022 - Current
Kitchen porter
Cail Bruich
07.2022 - 08.2022
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